Where to change your payment method in the Peloton app or website

Log into your Peloton account on either the mobile app or the website at www.onepeloton.com. Go to your account settings — this is usually a gear icon or your profile name in the top right corner. Select "Billing" or "Payment Method" from the menu. You'll see your current card or payment source listed. Click "Edit" or "Update Payment Method" next to it, then enter your new card details or select a different payment source you've already saved.

The change takes effect immediately for your next billing cycle. If you have an active subscription, your new payment method will be charged on your regular renewal date. Peloton does not charge you twice or prorate your account when you switch — the old method is simply replaced.

If you're having trouble finding the billing section, check whether you're logged into the right account. Peloton accounts tied to a Peloton Bike or Tread are sometimes separate from a digital-only subscription account, and each has its own payment settings.

Key Takeaways

  • You can change your payment method through your account settings under "Billing" on the Peloton app or website.
  • The new payment method takes effect on your next billing date, not immediately.
  • If your current card is declined, Peloton will attempt to charge your account multiple times over several days before suspending your membership.
  • You can save multiple payment methods to your account and switch between them without deleting the old one.
  • Peloton does not store full card numbers on its servers — payment processing is handled by a third-party processor.

What payment methods Peloton accepts

Peloton accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. You can also pay through Apple Pay or Google Pay if you're using the mobile app, though these ultimately draw from a linked card or bank account. Peloton does not accept bank account transfers (ACH), wire transfers, or checks.

If you're paying for a Peloton Bike+ or Tread subscription bundled with hardware financing, your payment method must be a credit or debit card — PayPal and digital wallets are not options for the financing portion. The subscription and the hardware payment may be processed separately, so you may see two charges on your statement each month.

When your payment method fails and what happens next

If your card is declined or expired, Peloton will attempt to charge it again over the next 3 to 5 business days. You'll receive an email notification each time a charge fails. If all retry attempts fail, your membership will be suspended, but your account data and workout history remain intact — you won't lose your progress or saved classes.

Once you update your payment method, Peloton will attempt one final charge to reactivate your account. This usually happens within 24 hours. If that charge succeeds, your membership resumes immediately and you regain access to live and on-demand classes. You are not charged twice for the suspension period.

If your account has been suspended for more than 30 days, contact Peloton support to confirm whether your account can be reactivated or whether you need to restart your subscription from scratch. Some older accounts may require a full re-enrollment.

Removing a payment method or canceling your subscription

You cannot delete your only payment method while your subscription is active — Peloton requires at least one valid payment source on file. If you want to remove a card, you must first add a different payment method, then delete the old one.

If you want to stop being charged altogether, you need to cancel your subscription, not just remove your payment method. Go to your account settings, find "Subscription" or "Membership," and select "Cancel Subscription." Peloton will ask you to confirm and may offer a discount to keep you as a member. Once canceled, you lose access to classes immediately, though you can resubscribe at any time.

If you cancel mid-cycle, you are not refunded for the unused portion of your current billing period. Peloton's terms do not include prorated refunds for early cancellation.

Updating payment information for Peloton hardware financing

If you financed a Peloton Bike, Bike+, or Tread through Peloton's partner lender, your financing payment and your subscription payment are handled separately. The financing agreement is managed by the lender, not by Peloton directly. To change the payment method for your hardware financing, you need to contact the lender or log into their portal — changing your payment method in the Peloton app will not affect your financing payments.

Peloton's financing partner varies by region and by when you purchased. Check your financing agreement or the confirmation email you received at purchase to find the lender's name and contact information. Most lenders allow you to update your payment method online through their own website or app.

If you miss a financing payment, the lender — not Peloton — will contact you about the delinquency. Your subscription and your hardware financing are separate accounts, so missing a financing payment will not automatically suspend your Peloton membership, though it may trigger late fees or collection action from the lender.

Disputing a charge or requesting a refund

If you see a charge you don't recognize or believe you were charged in error, contact Peloton support first before disputing the charge with your bank. Peloton can often reverse erroneous charges or duplicate charges within 5 to 10 business days. Provide them with your account email, the date of the charge, and the amount.

If Peloton cannot resolve the issue, you can dispute the charge through your card issuer or bank. This is called a chargeback. Your bank will investigate and may reverse the charge, but disputing a charge with your bank without first trying to resolve it with Peloton may result in your Peloton account being flagged or closed. Always attempt to contact Peloton support first.

Peloton's refund policy does not cover subscription fees for completed billing periods. If you cancel mid-cycle, the unused portion is forfeited. The only exception is if Peloton cancels your account due to a technical error or billing mistake on their end.

Frequently Asked Questions

Can I change my payment method without canceling my subscription?

Yes. You can update your payment method at any time through your account settings without affecting your subscription. The new method will be charged on your next regular billing date. Your membership continues uninterrupted.

What happens if I change my payment method right before my billing date?

The new payment method will be charged on your scheduled billing date. If you change it the day before you're due to be charged, the new card will be used for that charge. There is no delay or skipped billing cycle.

Can I use a prepaid card or virtual card number for Peloton?

Most prepaid and virtual card numbers work with Peloton as long as they are Visa, Mastercard, American Express, or Discover branded. However, some prepaid cards decline recurring charges if they lack sufficient funds or if the card issuer blocks subscription payments. If your prepaid card is declined, you'll need to switch to a standard credit or debit card.

Will changing my payment method affect my class history or saved workouts?

No. Your account data, workout history, saved classes, and personal records are tied to your Peloton account, not to your payment method. Changing your card will not erase any of this information.

What if my new payment method is also declined?

Peloton will retry the charge over the next several days. If both your old and new payment methods fail, your membership will be suspended. Contact your bank to confirm the card is active and that recurring charges are not being blocked. Then update your payment method again and wait for Peloton to retry the charge.