Where to find the payment method settings in Ring
Open the Ring app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Select Account, then tap Payment Methods. You will see any cards or payment sources you have already added. To change which one Ring charges for your subscription or monitoring service, tap the payment method you want to use, then confirm the change.
If you do not see a payment method you want to use, you will need to add it first before you can select it as your default. The app will not let you switch to a card that is not already stored in your account.
Key Takeaways
- Go to Account > Payment Methods in the Ring app to see and change which card Ring charges.
- You must add a new card to the app before you can set it as your default payment method.
- Changes take effect immediately, but Ring will charge the new card on your next billing date.
- If a payment fails on your new card, Ring will attempt to charge it again over the next few days before suspending service.
Adding a new card to your Ring account
From the Payment Methods screen, tap Add Payment Method. Enter your card number, expiration date, and CVV (the three-digit code on the back). You can also add a billing address if you want, though Ring does not require it. Tap Save when you are done.
Ring accepts Visa, Mastercard, American Express, and Discover. If you are adding a debit card, it works the same way as a credit card in the app. Once the card is saved, it appears in your Payment Methods list and you can set it as your default.
What happens when you change your payment method
The change takes effect right away in the app, but Ring will not charge the new card until your next scheduled billing date. If you change your payment method in the middle of a billing cycle, your current card will still be charged for that cycle. The new card will be charged starting with the next cycle.
If Ring attempts to charge your new card and the charge fails, the app will try again over the next few days. If all attempts fail, Ring will send you a notification and may suspend your service until a working payment method is on file.
Removing a payment method from your account
You can delete any card from your account except the one currently set as your default. To remove a card, go to Payment Methods, tap the card you want to delete, and select Remove. The card is deleted immediately and Ring will no longer have access to it.
If you want to remove your current default card, you must first set a different card as your default, then delete the old one. Ring requires at least one active payment method on file to keep your account active.
Troubleshooting a failed payment method change
If you try to set a new card as your default and the app shows an error, the card may not have been saved correctly. Go back to Payment Methods and check that the card appears in your list. If it does not, tap Add Payment Method again and re-enter the card details.
If the card is in your list but you still cannot set it as default, try closing the Ring app completely and opening it again. If the problem continues, contact Ring support through the app by tapping the menu icon, selecting Help & Support, and choosing Contact Us.
When Ring charges your card and how to track it
Ring charges your card on the same day each month, based on when your subscription started. You can see your billing date and next charge amount in the Account section under Subscription. The charge will appear on your card statement as "Ring" or "Amazon Ring" depending on your card issuer.
If you have Ring Protect (the monitoring service), that charge is separate from any hardware purchases you made. Both charges will come from the same payment method unless you change it. You can view your billing history and past charges in the Account section under Billing History.
Using a different payment method for one-time purchases
If you buy Ring hardware or accessories through the app, Ring will charge your default payment method. You cannot choose a different card for a single purchase. To use a different card, you would need to set it as your default first, make the purchase, then change back to your original card if you want.
One-time purchases charge immediately when you complete the order, not on your regular billing date. If the charge fails, Ring will notify you and the order will not go through.
Frequently Asked Questions
Can I use a prepaid card with Ring?
Yes, prepaid cards work in the Ring app as long as they have a Visa, Mastercard, American Express, or Discover logo. Make sure the card has enough balance to cover your subscription or purchase before you try to use it. If the card runs out of funds between charges, Ring will not be able to process the payment.
What if my card expires while it is set as my default?
Ring will attempt to charge your expired card on your billing date and the charge will fail. You will receive a notification to update your payment method. Log into the app, remove the expired card, and add your new card. Ring will try to charge the new card within a few days.
Does Ring save my full card number?
Ring does not store your full card number. The app saves an encrypted token that lets Ring charge the card without keeping the actual number on file. This is the same security method used by most apps and websites that accept card payments.
Can I change my payment method on the Ring website instead of the app?
You can view your account and billing information on the Ring website, but you cannot add or change payment methods there. All payment method changes must be made through the Ring mobile app. Log in to the app, go to Account > Payment Methods, and make your changes there.
What should I do if Ring keeps declining my new card?
Contact your card issuer first to make sure the card is not blocked or flagged for fraud. Once you confirm the card is active, try adding it to Ring again and check that you entered the expiration date and CVV correctly. If it still does not work, try a different card or contact Ring support through the app.