Change your payment method from your account settings
Log into your Crunchyroll account on a web browser or the mobile app. Go to Account Settings (usually found in the menu or profile icon), then select Billing or Payment Method. You'll see your current payment method listed. Click Edit or Update Payment Method, enter your new card or payment details, and save. The change takes effect immediately for your next billing cycle.
If you're on the mobile app and don't see a billing section, switch to the web version — Crunchyroll limits payment changes to desktop browsers for security reasons. You can still view your subscription status and billing history on mobile, but you must update payment information through the website.
The payment method you add becomes your default for all future charges. If you have multiple payment methods saved, you can choose which one to use before each renewal, though most subscribers set one as default and leave it.
Key Takeaways
- Payment method changes happen in Account Settings under Billing, and take effect on your next renewal date.
- You must use a web browser to change your payment method — the mobile app does not allow edits for security reasons.
- Crunchyroll accepts major credit and debit cards, PayPal, and in some regions Google Play or Apple billing.
- If your payment fails on renewal, Crunchyroll will attempt to charge again over several days before suspending your account.
- Removing a payment method does not cancel your subscription; you must cancel separately if you want to stop billing.
What payment methods Crunchyroll accepts
Crunchyroll takes Visa, Mastercard, American Express, and Discover cards. You can also link a PayPal account, which is useful if you don't want to store your card directly with Crunchyroll. In some countries and regions, you can pay through Google Play (Android) or Apple (iOS), though these options route through your app store account rather than Crunchyroll's system.
When you add a card, Crunchyroll may place a small temporary hold (usually $1) to verify the card is real. This hold drops within a few business days and is not a charge. If you're adding a debit card, check with your bank first — some banks flag small verification holds as suspicious activity.
When payment changes take effect
A new payment method you add today will be used on your next billing date, not immediately. If your subscription renews on the 15th of each month and you change your payment method on the 10th, Crunchyroll will charge the new card on the 15th. You can change your method as many times as you want before that date.
If you're switching because your current card is expiring or has been declined, update it as soon as you know. Crunchyroll will retry failed payments over several days, but if all attempts fail, your account will be suspended until you add a working payment method.
What happens if your payment method fails
When a charge fails — because the card is expired, closed, or declined — Crunchyroll will attempt to charge again automatically over the next few days. You'll usually receive an email notification that the payment failed. Log back into your account and update your payment method to a working card or PayPal account to restore service immediately.
If you don't update your payment method within about a week, your subscription will be suspended. You won't lose your watchlist or account history, but you won't be able to stream. Once you add a working payment method, your access returns right away — you don't have to re-subscribe or start over.
Removing a payment method without canceling
You can delete a payment method from your account, but only if you have another one saved as a backup. Crunchyroll requires at least one active payment method on file to keep your subscription active. If you delete your only payment method, your account will be flagged for suspension on the next billing date.
Removing a payment method does not cancel your subscription. Your account will still renew on schedule, and Crunchyroll will attempt to charge whatever payment method you have left. If you want to stop being billed, you must cancel your subscription separately through Account Settings.
Switching between different subscription tiers
If you're changing your payment method because you want to switch subscription tiers (from Standard to Premium, for example), you can do both in one visit to Account Settings. Change your payment method first, then look for a Plan or Subscription section where you can upgrade or downgrade. The new tier and new payment method will both take effect on your next billing cycle.
Downgrading to a lower tier usually takes effect immediately, though you may keep access to the higher tier through the end of your current billing period. Upgrading takes effect on your next renewal date. If you want the upgrade to start right away, contact Crunchyroll support — they can sometimes process mid-cycle changes, though this varies by region.
Troubleshooting payment method changes
If you see an error message when trying to save a new payment method, check that you've entered the card number, expiration date, and CVV correctly. The CVV is the three-digit security code on the back of your card (or four digits on the front of American Express). Make sure the billing address matches what your bank has on file — mismatches are a common reason for rejection.
If the error persists, try a different browser or clear your browser cache and cookies, then log back in. If you're using PayPal, make sure your PayPal account is in good standing and has a working payment method linked to it. If none of these steps work, contact Crunchyroll support through the Help section of your account — they can see what's blocking the change and may be able to process it manually.
Frequently Asked Questions
Can I change my payment method on the Crunchyroll app?
No. Crunchyroll only allows payment method changes through the website for security reasons. You can view your current payment method and billing history on the app, but to edit it you must use a web browser and log into your account on Crunchyroll.com.
Will changing my payment method affect my current subscription?
No. Your subscription continues without interruption. The new payment method is used only on your next billing date. Your watchlist, watch history, and all settings stay the same.
What if I want to use a different payment method for each month?
You can add multiple payment methods to your account and choose which one to use before each renewal. Log into Account Settings, go to Billing, and look for an option to add a second card or PayPal account. On renewal day, you may see a prompt to choose which method to charge, or you can set one as your default.
Does Crunchyroll charge a fee to change my payment method?
No. Changing your payment method is free. Crunchyroll does not charge a fee for updates, removals, or additions to your payment information.
What if my new payment method is declined on the renewal date?
Crunchyroll will retry the charge over several days and send you email notifications. Log back into your account, update to a working payment method, and your service will resume immediately. If you don't update within about a week, your subscription will be suspended until you add a working card or PayPal account.