Deleting your Uma Musume account removes your game progress and login permanently
Uma Musume Pretty Derby does not have a built-in account deletion feature inside the game itself. To remove your account, you must contact the game's support team directly through their official channels. Once deleted, your progress, characters, and any money spent on the account cannot be recovered.
The deletion process takes time — typically several days to a week — because the support team must verify your identity and confirm the request is genuine. You will need to provide proof that you own the account, such as your player ID, the email address linked to it, and details about your account history.
Key Takeaways
- Uma Musume does not offer in-game account deletion; you must contact support through their official website or in-game help menu.
- You will need your player ID, linked email address, and account creation details to verify ownership before deletion can proceed.
- The deletion process takes several days to a week after support confirms your identity.
- Deleted accounts cannot be recovered, and any in-game currency or progress is permanently lost.
- If you want to stop playing without losing your account, deactivation or simply not logging in are safer alternatives.
Finding the correct support contact for your region
Uma Musume is published by Cygames and operates different support channels depending on your region. The game is primarily available in Japan, with some availability in other regions through different publishers or platforms.
For the Japanese version, open the game and tap the menu icon (usually three horizontal lines), then look for "お問い合わせ" (Contact Us) or "サポート" (Support). This will show you the official support email and web form. For other regions, check the game's official website or app store page for the correct support contact, as regional versions may use different publishers with separate support teams.
Do not use third-party websites or social media accounts claiming to offer account deletion services. Only contact support through channels listed in the official game or on the publisher's verified website.
What information you need before contacting support
Gather these details before you reach out, because support will ask for them to confirm you own the account:
- Your player ID (a unique number shown in your account settings)
- The email address linked to your account
- Your account creation date or the approximate month and year you started playing
- The name of your main character or a screenshot of your team
- Any payment history if you spent money on the account (this helps verify ownership)
Having this information ready speeds up the process. Support may also ask follow-up questions to confirm you are the account owner, especially if the account has spent money or has been inactive for a long time.
Submitting your deletion request through the support form
Most regions use a web form or email to handle account deletion requests. If using a web form, select "Account Deletion" or "Account Removal" from the category dropdown, then fill in all required fields with the information you gathered. Be clear and direct: state that you want to permanently delete your account and understand that this cannot be undone.
If you are emailing support, write in the language of your region's support team (Japanese for the main version, English for international versions). Include your player ID in the subject line so your message is routed correctly. Explain that you want to delete your account permanently, provide your verification details, and ask for confirmation once the deletion is complete.
Keep a copy of your submission confirmation or email receipt. Support will usually send you a reference number or ticket ID that you can use to check the status of your request.
Timeline and what happens after deletion is confirmed
After you submit your request, support typically responds within 2 to 7 days. They may ask clarifying questions or request additional proof of ownership. Once they confirm your identity, they will process the deletion, which usually takes another few days.
You will receive a final confirmation email stating that your account has been deleted. At that point, you will no longer be able to log in with that account's credentials. Any linked social media accounts (such as Twitter or Google Play) will be disconnected from the game.
If you had a linked social media account, you may be able to use that same account to create a new Uma Musume account later, but your old progress will not transfer. The deletion is permanent and cannot be reversed.
Alternatives if you want to stop playing without deleting
If you are unsure about permanent deletion, consider these options instead:
Deactivation or account suspension: Some games offer temporary deactivation that hides your account for a set period. Contact support to ask if Uma Musume offers this; if so, your account can be reactivated later.
Simply stop logging in: Inactive accounts remain on the server but do not affect you. You can return at any time without losing progress. This is the safest option if you might want to play again.
Unlink social media: If your account is linked to Twitter, Google Play, or another service, you can unlink it through your account settings. This prevents the game from accessing that account without deleting your game progress.
What to do if your deletion request is denied or stuck
Support may deny your deletion request if they cannot verify you own the account. This usually happens when you cannot provide enough matching information or when the account has unusual activity (such as a recent password change or login from a new location).
If your request is denied, support will explain why in their response. Provide additional proof, such as a screenshot of your account settings showing your player ID, or payment receipts if you spent money on the account. Resubmit your request with this new information.
If your request is stuck and support has not responded after two weeks, send a follow-up email referencing your original ticket number. Include a brief summary of your request and ask for a status update. Be patient — support teams handle many requests and may be slow during peak periods.
Frequently Asked Questions
Can I recover my account after it is deleted?
No. Account deletion is permanent and cannot be reversed. Your progress, characters, and any money spent on the account are lost forever. If you think you might want to play again, do not delete — simply stop logging in instead.
Will deleting my account refund money I spent on it?
No. In-game currency purchases are non-refundable once spent. Deleting your account does not trigger a refund. If you have unspent premium currency, contact support before deletion to ask if they can refund it, though most games do not offer this.
What if I forgot my password and cannot log in to get my player ID?
Contact support and explain that you cannot log in. Provide your email address and any other account details you remember. Support can look up your player ID and help you reset your password, or they can proceed with deletion using the information you provide to verify ownership.
How long does the entire deletion process take from start to finish?
Typically 5 to 14 days. The first response from support usually comes within 2 to 7 days, and the actual deletion takes another few days after they confirm your identity. Delays can happen if support needs additional information or if they are handling a high volume of requests.
Can I delete my account if it is linked to a social media account?
Yes. The deletion process is the same whether your account is linked or not. After deletion, the social media account will be unlinked from the game, but the social media account itself will not be affected.