How to delete a Secret Benefits account
Secret Benefits does not have a built-in account deletion tool in your settings menu. To close your account, you must contact their support team directly through email or the help form on their website. They will deactivate your profile, remove your photos and messages, and stop billing if you have an active subscription. The process typically takes a few business days.
Before you contact support, cancel any active subscription through your payment method or their billing page — this stops future charges immediately. Then send a deletion request to their support email address (found in the Help section of the site) with your account username or email address. Include a clear statement that you want your account permanently deleted, not just deactivated.
Secret Benefits will not restore a deleted account once the process is complete. All your profile data, messages, and photos are removed from their servers. If you think you might return later, ask them to deactivate instead of delete — deactivated accounts can be reactivated by logging back in.
Key Takeaways
- Secret Benefits requires you to email support directly; there is no delete button in account settings.
- Cancel your subscription first through your payment method to stop charges before deletion begins.
- Deleted accounts cannot be restored, so confirm you want permanent removal before contacting support.
- A deactivated account (hidden but not deleted) can be reactivated later if you change your mind.
- The deletion process takes a few business days after support receives your request.
Cancel your subscription before requesting deletion
If you have an active paid membership, cancelling it first protects you from unexpected charges while your deletion request is being processed. Log into your Secret Benefits account, go to your billing or subscription settings, and look for a "Cancel Subscription" or "Manage Billing" option. The exact location depends on whether you signed up through the website or a mobile app.
If you subscribed through an app store (Apple App Store or Google Play), you may need to cancel through that platform instead. On iPhone, go to Settings > [Your Name] > Subscriptions and find Secret Benefits; on Android, open Google Play, tap your profile icon, select Subscriptions, and find Secret Benefits there. Cancelling through the app store stops recurring charges but does not delete your account.
After you cancel, check your email for a confirmation. Keep this confirmation — if you are charged again after cancellation, you can use it to dispute the charge with your bank or payment provider. Then proceed with your deletion request to support.
What happens to your data after deletion
Once Secret Benefits deletes your account, your profile is no longer visible to other users. Your photos, messages, and personal information are removed from their active servers. However, deleted data may remain in their backup systems for a period of time before being fully purged — this is standard practice for most websites and apps.
If you sent messages to other users, those messages may still appear in their inboxes even after your account is deleted. Secret Benefits cannot retroactively remove messages from other people's accounts. If you want to remove specific conversations, delete them from your own account before requesting account deletion.
Your payment history may be retained for tax and legal reasons, even after deletion. Secret Benefits is required to keep billing records for a set period. This does not mean your profile or personal details remain visible — only the transaction record.
Deactivation versus permanent deletion
Deactivation hides your profile from other users but keeps your account and data on Secret Benefits' servers. You can reactivate a deactivated account by logging back in with your username and password. Deactivation is useful if you want to take a break without losing your profile, photos, or match history.
Permanent deletion removes everything and cannot be undone. Once deleted, you cannot recover your profile, messages, or photos. If you want to use Secret Benefits again in the future, you would need to create an entirely new account. Choose deletion only if you are certain you will not return.
When you contact support, be explicit about which option you want. Say "I request permanent deletion" rather than "I want to close my account" — support may offer deactivation as an alternative if your wording is unclear.
Handling refunds and billing disputes
Secret Benefits' refund policy depends on how long you have had an active subscription. Most dating and social platforms do not offer refunds for unused membership time, but policies vary. Before you delete your account, check their Terms of Service or contact support to ask about your specific situation.
If you were charged after cancelling your subscription, or if you see charges you do not recognize, contact your bank or payment provider to dispute the charge. Provide them with your cancellation confirmation and any emails from Secret Benefits. Your bank can reverse unauthorized or duplicate charges and may issue a chargeback to Secret Benefits.
Keep records of all communications with Secret Benefits and your payment provider. Screenshot confirmation emails, note the dates you cancelled, and save any support responses. These documents help if you need to escalate a billing dispute.
If you cannot reach Secret Benefits support
If Secret Benefits does not respond to your deletion request within two weeks, send a follow-up email. Include your original request and note the date you first contacted them. Check your spam folder — support responses sometimes end up there.
If the site is unresponsive or you believe they are continuing to charge you after cancellation, contact your payment provider or bank. You can dispute charges and request a chargeback. You can also file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov if you believe the company is engaging in deceptive billing practices.
Some states have consumer protection laws that allow you to request data deletion through your state's attorney general office. If you live in California, you may have additional rights under the California Consumer Privacy Act (CCPA). Research your state's privacy laws or contact your state attorney general for guidance.
Frequently Asked Questions
Can I delete my Secret Benefits account from the mobile app?
No. The app does not have a delete option. You must use the website's help form or email support directly. You can cancel your subscription through the app, but account deletion requires contacting support.
Will deleting my account stop charges immediately?
Cancelling your subscription stops future charges right away. Deletion of your account takes a few business days. To avoid charges during this window, cancel your subscription first, then request deletion.
Can I recover my account after it is deleted?
No. Permanent deletion cannot be reversed. If you delete your account and later want to use Secret Benefits again, you must create a new account from scratch.
What if I forgot my password and cannot log in to cancel my subscription?
Use the "Forgot Password" link on the login page to reset it. If you cannot access your email, contact Secret Benefits support directly and explain the situation. They can help you cancel your subscription without logging in.
Does deleting my account remove messages I sent to other users?
No. Messages you sent remain in other users' inboxes. You can only delete messages from your own account before requesting deletion. Secret Benefits cannot remove your messages from other people's accounts after you delete yours.