How to delete your Albert account
To delete your Albert account, log in to the Albert app or website, go to Settings, select Account, and choose Delete Account. Albert will ask you to confirm the deletion and may require you to enter your password again. Once confirmed, your account and all associated data are permanently removed within a few business days. You cannot undo this action.
Before you delete, understand what happens: any pending transfers or scheduled payments will be cancelled, your card will stop working, and you lose access to any Albert features like savings tools or early paycheck access. If you have an active loan through Albert, deletion does not cancel the loan itself—you will still owe the balance and must continue making payments through another method.
Key Takeaways
- Account deletion is permanent and cannot be reversed once confirmed.
- Any scheduled or pending transfers are cancelled immediately when you delete.
- Your Albert card stops working, but active loans remain your responsibility and must be paid through other means.
- The deletion process takes a few business days to complete in Albert's system.
- If you only want to stop using Albert temporarily, deactivation is a reversible alternative to deletion.
What happens to your money and transfers when you delete
Any money in your Albert account stays in the linked bank account you connected during setup. Albert does not hold your funds—it acts as a pass-through to your checking or savings account. When you delete your account, Albert stops managing that connection, but the money itself is not affected.
Scheduled transfers or bill payments set to go out after deletion will be cancelled. If you have a transfer scheduled for tomorrow and you delete today, that transfer will not happen. Check your scheduled activity before you delete so you know which payments to reschedule through your bank or directly with the payee.
Active loans and payment obligations after deletion
If you have an active Albert loan (including payday loans or installment loans), deleting your account does not cancel the loan. You still owe the full balance. Albert will stop sending you payment reminders through the app, but the debt remains and interest continues to accrue according to your loan terms.
After deletion, you must contact Albert's customer service or check your loan documents to find out how to make payments without the app. Some loans allow payment by bank transfer or check; others require you to call. Do not assume deletion erases the debt—it does not, and missed payments will damage your credit score.
Deactivation as an alternative to permanent deletion
If you are unsure about deleting permanently, Albert offers account deactivation instead. A deactivated account is frozen—you cannot use the app or card, but the account still exists and can be reactivated later by logging back in. Deactivation is reversible; deletion is not.
Deactivation is useful if you want to step away from Albert for a few months but might return. Your data, settings, and payment history remain intact. To deactivate, go to Settings, select Account, and choose Deactivate Account instead of Delete. You can reactivate anytime by logging in with your original credentials.
Steps to delete your account through the app
Open the Albert app and log in with your email and password. Tap the menu icon (usually three horizontal lines) in the bottom right or top left, depending on your phone. Select Settings or Account Settings.
Scroll down to find Account or Account Management. Tap Delete Account. Albert will show a warning that explains deletion is permanent and lists what will happen (card deactivation, transfer cancellation, loan obligations). Read this carefully. Tap Confirm or Continue to proceed.
Enter your password again to verify your identity. Tap Delete or Confirm Deletion. Albert will send a confirmation message to your email address. The deletion process begins immediately, though it may take a few business days for your account to fully disappear from Albert's system.
Steps to delete your account through the website
Go to Albert's website and log in with your email and password. Click on your profile icon or account menu, usually in the top right corner. Select Settings or Account Settings from the dropdown.
Look for Account Management, Account Options, or similar. Click Delete Account. Review the warning message about permanent deletion and what happens to your card and transfers. Click Confirm or Continue.
Re-enter your password to confirm your identity. Click Delete Account or Confirm Deletion. You will receive a confirmation email. The deletion is now in progress and will complete within a few business days.
What to do if you cannot delete through the app or website
If the delete option is not visible in your Settings, or if you get an error message, contact Albert's customer service. You can reach them through the app by tapping Help or Support, or by visiting Albert's website and selecting Contact Us. Have your account email and phone number ready.
Explain that you want to delete your account and describe any error you encountered. Albert's support team can delete the account manually if there is a technical issue preventing self-service deletion. This may take longer than the standard few business days, but it will be completed.
Frequently Asked Questions
Can I get my money back after I delete my Albert account?
Your money is in your linked bank account, not in Albert. Deletion does not affect your bank balance. If you have questions about a specific transaction or transfer, contact Albert's support team before you delete, because you will lose access to your transaction history once the account is gone.
Will deleting my account hurt my credit score?
Deleting your Albert account itself does not hurt your credit. However, if you have an active loan and stop making payments after deletion, missed payments will damage your credit. Make sure you know how to pay your loan before you delete.
Can I reactivate my account after deletion?
No. Deletion is permanent. You cannot reactivate a deleted account. If you think you might return to Albert later, deactivate instead of delete. Deactivated accounts can be reactivated by logging in again.
What happens to my Albert card after I delete?
Your Albert card stops working immediately. Do not try to use it after deletion. If you have a physical card, you can cut it up or dispose of it. Albert will not send you a new card if you delete.
How long does it take for my account to be fully deleted?
Albert typically completes deletion within a few business days. During this time, your account may still appear in your email or on your phone, but it is no longer active. After a few days, all traces of the account will be removed from Albert's system.