How to delete a Monkey account
Monkey does not offer a built-in delete button in the app or web interface. To remove your account, you must contact Monkey support directly through email or in-app messaging and request permanent deletion. They will ask you to confirm your identity and may require you to provide the email address or phone number associated with your account. Once you submit the request, Monkey typically processes account deletion within 5 to 10 business days, though the exact timeline can vary.
Deletion is permanent — you cannot recover your account, transaction history, or any linked payment methods after the process completes. If you simply want to stop using Monkey without losing access to your data, deactivation is a reversible option that may be available through your account settings.
Key Takeaways
- Monkey does not have a self-service delete option; you must contact support by email or through the app's help section to request permanent deletion.
- Account deletion is irreversible and removes all transaction history, linked payment methods, and account data within 5 to 10 business days.
- You will need to verify your identity before Monkey processes the deletion request, usually by confirming the email or phone number on file.
- If you want to keep your account but stop using it, check whether Monkey offers account deactivation as a temporary alternative.
Steps to request account deletion
Open the Monkey app or log into your Monkey account on the web. Look for a Help, Settings, or Support option — this is usually found in a menu icon (three horizontal lines) or in your account profile section. Select the option to contact support or report an issue.
In your message to support, state clearly that you want to permanently delete your account. Include the email address or phone number associated with your Monkey account. Support will respond with a confirmation request and may ask you to verify your identity by answering security questions or confirming recent transactions. Reply with the requested information, and Monkey will process the deletion once they confirm your identity.
Keep a record of your support ticket number or the email confirmation you receive. This gives you proof of your deletion request if questions arise later.
What happens to your money and linked payment methods
Any balance remaining in your Monkey account should be withdrawn or transferred before you request deletion. Once your account is deleted, you lose access to any funds stored there. If Monkey holds money on your behalf through a linked card or bank account, contact support before deletion to confirm how remaining balances are handled — some services return funds to the original payment method, while others may require you to withdraw them first.
All linked payment methods, bank accounts, and cards are disconnected when your account is deleted. You will need to re-link these to any other service if you use them elsewhere.
Difference between deletion and deactivation
Deletion removes your account permanently and erases all associated data. Deactivation, if Monkey offers it, temporarily disables your account while preserving your data — you can reactivate it later by logging back in. Deactivation is useful if you want to take a break from the service without losing your transaction history or account information.
Check your account settings or contact support to see whether deactivation is an option for your account. If it is, deactivation is usually faster than deletion and does not require support intervention.
Timeline and what to expect after deletion
After you submit your deletion request and verify your identity, Monkey typically processes the removal within 5 to 10 business days. During this period, your account may still appear in your email or on your device, but you will not be able to log in or access any functions. The app or web interface may show an error message or indicate that your account is inactive.
Once deletion is complete, you will receive a confirmation email from Monkey. At that point, you can uninstall the app from your device if you wish. Your phone number or email address may become available for use with a new Monkey account after deletion, though this can take additional time depending on Monkey's internal systems.
If you cannot reach Monkey support
If the in-app support channel is not responding, try emailing Monkey's support team directly. Look for a contact email on Monkey's website or in the app's Help section. Include your full name, the email or phone number on your account, and a clear statement that you want to delete your account permanently.
If you linked Monkey to a bank account or payment card, you can also contact your bank or card issuer to revoke Monkey's access to that account. This does not delete your Monkey account itself, but it does prevent Monkey from accessing your financial information going forward. You would still need to contact Monkey separately to request full account deletion.
Frequently Asked Questions
Can I delete my Monkey account if I have a pending transaction?
You should wait for pending transactions to complete before requesting deletion. Once a transaction is pending, you may not be able to delete your account until it settles. Contact Monkey support to ask whether your specific pending transaction will block deletion, or wait for it to finish processing first.
Will deleting my Monkey account affect my credit score?
Deleting your Monkey account does not directly affect your credit score. However, if Monkey reported payment activity to credit bureaus, that history remains on your credit report even after deletion. Your credit score is based on your overall payment history, not on whether you maintain an active account.
What if I forgot the email or phone number linked to my Monkey account?
Contact Monkey support and explain that you cannot remember the email or phone number on file. They will ask you to verify your identity using other information, such as your full name, date of birth, or recent transaction details. Once verified, they can help you delete the account or update your contact information.
Can I delete my Monkey account if I have a dispute or chargeback pending?
You may not be able to delete your account while a dispute or chargeback is active. Contact Monkey support to ask whether your pending dispute will block deletion. If it does, you will need to wait for the dispute to resolve before requesting permanent deletion.
How do I know my account was actually deleted?
Monkey will send you a confirmation email once deletion is complete. You can also try logging in to your account — if deletion was successful, you will receive an error message saying the account does not exist or is inactive. Keep the confirmation email as proof of deletion.