DraftKings lets you close your account through your account settings, but the process differs depending on whether you want a temporary pause or permanent deletion

If you want to stop using DraftKings entirely, you have two paths: self-exclusion, which pauses your account for a set time, or account closure, which permanently deletes it. Permanent closure is harder to reverse and takes longer to process. Self-exclusion is faster and easier to undo if you change your mind. Which one you choose depends on whether you think you might return.

DraftKings does not let you delete your account instantly through the app or website. You must contact their support team by email or phone, provide identifying information, and wait for them to process the request. The company keeps your data for a period after closure for legal and tax reasons, even though you can no longer log in.

Key Takeaways

  • Self-exclusion pauses your account for 6 months to 5 years and can be reversed before the period ends, while permanent closure deletes your account and is difficult to undo.
  • To close your account permanently, you must contact DraftKings support by email or phone with your username and identifying information—you cannot do it through the app or website.
  • DraftKings will process permanent closure within 5 to 10 business days, but your account data remains in their system for tax and legal purposes.
  • If you close your account, any remaining balance in your account is typically forfeited unless you withdraw it first.

Self-Exclusion vs. Permanent Account Closure

Self-exclusion is a temporary pause. You choose a duration—6 months, 1 year, 2 years, or 5 years—and your account locks for that time. You cannot log in, place bets, or access your funds during the exclusion period. Before the period ends, you can contact support to reactivate early. Self-exclusion is the faster option and takes effect within 24 hours in most cases.

Permanent closure is irreversible. Once DraftKings closes your account, you lose access to it entirely. You cannot reactivate it yourself. If you change your mind after closure, you would need to contact support and request an exception, which they may or may not grant. Permanent closure takes 5 to 10 business days to process.

Choose self-exclusion if you want a break but might return. Choose permanent closure if you are certain you will not use DraftKings again and want to remove the temptation entirely.

How to Self-Exclude Through the App or Website

Self-exclusion is the only account restriction you can set yourself without contacting support. Open the DraftKings app or log into your account on the website. Go to your account settings—usually found by tapping your profile icon or clicking your username in the top right corner.

Look for a section labeled "Responsible Gaming," "Self-Exclusion," or "Account Restrictions." Select the duration you want: 6 months, 1 year, 2 years, or 5 years. Confirm your choice. DraftKings will ask you to verify your decision, often by re-entering your password. Once confirmed, your account locks immediately or within a few hours. You will receive an email confirming the self-exclusion.

During the exclusion period, you cannot place bets, deposit money, or access your account. If you want to end the self-exclusion early, contact DraftKings support before the period expires and request early reactivation. They will review your request, but approval is not may provide.

How to Permanently Close Your Account

To close your account permanently, you must contact DraftKings support directly. You cannot do this through the app or website. Email support@draftkings.com or call their customer service line. Have your username, email address, and the phone number associated with your account ready.

In your message or call, clearly state that you want to permanently close your account and that you understand the closure is irreversible. DraftKings may ask you why you are closing the account—this is standard procedure. Be honest if you are struggling with gambling, as this information helps them flag your account for responsible gaming purposes.

Before closure is finalized, withdraw any remaining balance in your account. Once the account is closed, DraftKings typically forfeits any funds left in it. Processing takes 5 to 10 business days. You will receive an email confirmation when the closure is complete. After that, you will not be able to log in, and your account will no longer appear in the app or website.

What Happens to Your Money and Data After Closure

If you have a balance in your account when you request closure, withdraw it first. Once the account is closed, DraftKings does not refund money left behind. The funds are forfeited. If you realize this after closure, contact support immediately—some states have laws requiring companies to return unused balances, but DraftKings will not do this automatically.

Your personal data—name, address, email, betting history, payment methods—remains in DraftKings' system after closure. They keep this information for tax reporting (especially if you won money), legal compliance, and fraud prevention. They do not delete it immediately. However, you will no longer be able to access it through your account, and DraftKings should not use it to contact you or market to you.

If you want to know exactly what data they hold, you can request a data subject access request (DSAR) in some states, particularly California. DraftKings will provide a copy of the information they have on file. This process takes 30 to 45 days.

If You Change Your Mind After Closing Your Account

Permanent closure is difficult to reverse. If you close your account and then want to reopen it, contact DraftKings support and explain your situation. They may allow you to reactivate, but they are not required to. Some states have cooling-off periods that prevent you from reopening an account for a set time after closure—this varies by state and DraftKings' internal policy.

If support denies your reactivation request, you may be able to create a new account using the same email address, depending on your state and DraftKings' policies. However, this is not may provide. The safest approach is to use self-exclusion first if you are unsure about permanent closure.

State-Specific Rules and Responsible Gaming Resources

Some states require sportsbooks to offer self-exclusion and account closure options, and a few states have multi-state self-exclusion programs. If you self-exclude from DraftKings in a state with a multi-state program, you may also be excluded from other sportsbooks in that network. Check your state's gaming commission website to see if this applies to you.

If you are struggling with gambling, the National Council on Problem Gambling runs the National Problem Gambling Helpline at 1-800-522-4700. They offer free, confidential support and can connect you with local resources. Gamblers Anonymous and the National Alliance on Mental Illness (NAMI) also offer support groups and information.

Frequently Asked Questions

Can I delete my DraftKings account through the app?

No. You can only set self-exclusion through the app. To permanently close your account, you must email support@draftkings.com or call customer service. Provide your username and the phone number on your account.

What happens to my money if I close my account?

Withdraw your balance before you request closure. If you close your account with money in it, DraftKings forfeits the funds. Contact support immediately if this happens—some states require refunds, but DraftKings will not process one automatically.

How long does permanent account closure take?

DraftKings processes permanent closure within 5 to 10 business days. You will receive an email confirmation when it is complete. Self-exclusion takes effect much faster, usually within 24 hours.

Can I reopen my account after permanent closure?

Reactivation is not may provide. Contact support and request reactivation, but they may deny it. Some states impose waiting periods before you can reopen a closed account. Self-exclusion is easier to reverse if you think you might change your mind.

Will DraftKings delete my personal information after I close my account?

No. DraftKings keeps your data for tax, legal, and fraud prevention purposes. You cannot access it through your account, but the company retains it. In some states, you can request a copy of your data through a data subject access request.