When Bank of America branches are open

Most Bank of America branches open at 9 a.m. and close at 5 p.m. on weekdays, though some locations stay open until 6 p.m. Saturday hours are typically 9 a.m. to 1 p.m., and most branches are closed on Sunday. Hours vary by location — a branch in a shopping center may stay open later than one in a downtown office building, and branches in smaller towns sometimes close for lunch or operate on a shorter schedule.

The fastest way to check your specific branch's hours is to visit the Bank of America website, enter your zip code or address, and select the branch. The listing shows current hours, holiday closures, and whether the branch offers drive-through service. You can also call the branch directly or use the Bank of America mobile app, which displays hours for branches near you.

Holiday schedules differ from regular hours. Bank of America closes on major federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on Good Friday. If you need to handle banking on or near a holiday, plan ahead — ATMs and online banking remain available 24/7, but in-person services will not.

Key Takeaways

  • Most Bank of America branches operate 9 a.m. to 5 p.m. weekdays and 9 a.m. to 1 p.m. Saturdays, but hours vary by location.
  • Check your specific branch's hours on the Bank of America website by entering your zip code, or call the branch directly.
  • Bank of America closes on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  • ATMs and online banking are available 24/7 even when branches are closed, so you can deposit checks, transfer money, and check balances anytime.

How to reach customer service outside branch hours

Bank of America customer service by phone operates 24 hours a day, seven days a week. The main customer service number is 1-800-432-1000 for account and credit card questions. For fraud or security concerns, call the number on the back of your card — that line prioritizes security issues and connects you to a specialist faster than the main line.

Online chat support is also available around the clock through the Bank of America website and mobile app. Response times vary depending on how busy the queue is, but you can usually connect to an agent within a few minutes during business hours and longer during evenings and weekends. Email support exists but typically takes 24 to 48 hours for a response, so use it for non-urgent questions.

If you need to speak to someone about a specific account issue — a dispute, a loan application, or a credit card problem — ask the phone representative which department handles your issue and whether you should call back during business hours to reach a specialist. Some departments have their own direct lines and limited hours, even though the main customer service line is always staffed.

ATM and online banking access when branches are closed

Bank of America ATMs are available 24/7 at most locations, including inside branches, in grocery stores, and at partner networks. You can withdraw cash, deposit checks and cash, transfer money between accounts, and check your balance without visiting a branch. If you use an ATM outside the Bank of America network, you may be charged a fee — Bank of America charges $2.50 per out-of-network transaction, though some checking accounts waive this fee.

Online banking through the website or mobile app lets you pay bills, transfer money, deposit checks by photograph, set up automatic payments, and monitor your accounts at any time. Mobile check deposit works by taking a photo of the front and back of a check — the funds typically appear in your account within one business day. This feature is especially useful when you need to deposit a check outside of branch hours.

If you need to make a large deposit or handle a complex transaction that requires a teller, you will need to visit during branch hours. Some transactions — opening a new account, applying for a loan, or discussing investment options — cannot be completed online or by phone and require an in-person appointment.

Drive-through and extended-hour locations

Not all Bank of America branches have drive-through service, but many do. Drive-through windows typically operate during the same hours as the branch itself, though some locations keep the drive-through open slightly longer than the lobby. Check your branch's listing on the Bank of America website to confirm whether drive-through service is available.

A small number of Bank of America branches in major cities or high-traffic areas operate extended hours — some open as early as 8 a.m. or stay open until 7 p.m. on weekdays. These locations are rare and concentrated in urban centers. If you need extended hours, search for branches near you and compare their individual schedules.

Some Bank of America locations inside grocery stores or shopping centers may have different hours than standalone branches because they follow the host location's schedule. A branch inside a supermarket that closes at 10 p.m. may keep the bank open later than a traditional branch, but this varies widely. Always check the specific location's hours rather than assuming all branches follow the standard schedule.

Planning ahead for specific banking needs

If you need to deposit a large check, open a new account, or discuss a mortgage or investment, call ahead to schedule an appointment during branch hours. This ensures a banker is available to help you and reduces wait time. You can schedule appointments through the Bank of America website, mobile app, or by calling your branch directly.

For time-sensitive issues like fraud or a lost card, do not wait for branch hours — call the 24/7 customer service line or the fraud number on the back of your card immediately. These issues are handled by phone and do not require a branch visit. Bank of America can freeze your card, dispute unauthorized charges, and issue a replacement card without you stepping into a branch.

If you are traveling or relocating, use the Bank of America branch locator to find branches and ATMs near your destination. Many branches in different cities have different hours, so check ahead if you will need banking services on a specific day. The mobile app also shows nearby branches and ATMs with real-time hours and directions.

Frequently Asked Questions

Are Bank of America branches open on weekends?

Most branches are open on Saturday from 9 a.m. to 1 p.m. and closed on Sunday. Some branches in busy areas may have extended Saturday hours, so check your specific location. ATMs and online banking are available 24/7 on weekends.

Can I deposit a check outside of branch hours?

Yes. Use mobile check deposit through the app by photographing the front and back of the check — funds typically appear within one business day. You can also deposit checks at ATMs that accept deposits, or mail a check to the address on your statement.

What do I do if I need help and the branch is closed?

Call Bank of America customer service at 1-800-432-1000 (available 24/7) or use online chat through the website or app. For fraud or security issues, call the number on the back of your card. Most account questions can be handled by phone without visiting a branch.

Do all Bank of America ATMs charge the same fee?

Bank of America ATMs are free for account holders. Using an ATM outside the Bank of America network costs $2.50 per transaction, though some checking accounts waive this fee. Check your account terms or ask customer service whether your account includes out-of-network ATM fee waivers.

How do I find a Bank of America branch with extended hours?

Use the branch locator on the Bank of America website or mobile app, enter your location, and compare hours across nearby branches. Branches in major cities or shopping centers are more likely to have extended hours. Call ahead to confirm hours before making a trip.