Check the app status before troubleshooting your phone
Bank of America's app goes down occasionally for maintenance or due to technical problems. Before you assume your phone is the problem, check whether the outage is widespread. The fastest way is to visit downdetector.com, search for "Bank of America", and look at the outage map and user reports. If hundreds of people report the app is down in the last hour, the problem is on Bank of America's end, not yours.
You can also check Bank of America's official status page at bankofamerica.com/security or call their customer service line at 1-800-432-1000 to confirm whether they are aware of an outage. During major outages, the phone line often has a recorded message about the issue.
If the outage map shows no widespread reports and only you are having trouble, the problem is likely your app, your phone, or your internet connection. Move to the troubleshooting steps below.
Key Takeaways
- Check Downdetector or Bank of America's official status page to see whether the app is down for everyone or just you.
- If the app is down for everyone, wait for Bank of America to fix it—there is nothing you can do on your end.
- If only you cannot access the app, restart your phone, delete and reinstall the app, or try logging in on a web browser instead.
- If you need to make an urgent payment or transfer during an outage, use the Bank of America website, call customer service, or visit a branch in person.
Restart your phone and clear the app cache
The first step when only your app is not working is to restart your phone completely. Power it off, wait 10 seconds, and turn it back on. This clears temporary memory and often fixes connection problems between your phone and the app.
If restarting does not work, clear the app's cached data. On an iPhone, go to Settings > General > iPhone Storage, find Bank of America, and tap "Offload App"—this removes the app but keeps your login information. Then reinstall it from the App Store. On Android, go to Settings > Apps > Bank of America > Storage > Clear Cache. Do not tap "Clear Data" unless you want to erase your saved login information.
Delete and reinstall the app
If clearing the cache does not fix the problem, delete the app entirely and reinstall it. On iPhone, press and hold the Bank of America app icon, tap "Remove App", then "Delete App". On Android, press and hold the icon and tap "Uninstall". Then download it fresh from the App Store or Google Play.
Before you reinstall, make sure your phone's operating system is up to date. Outdated iOS or Android versions sometimes cause app crashes. Check for updates in your phone's settings and install any available updates before reinstalling Bank of America.
Check your internet connection and try a different network
A weak or unstable internet connection can make the app appear broken when it is actually working fine. Try switching from WiFi to cellular data, or vice versa. If you are on WiFi, move closer to your router or restart it by unplugging it for 30 seconds.
If the app still will not load, try connecting to a different WiFi network—a friend's home network, a coffee shop, or your phone's hotspot from another device. If the app works on a different network, the problem is your original internet connection, not the app.
Use the Bank of America website instead of the app
If the app is still not working and you need to check your account or make a payment, log in at bankofamerica.com using a web browser on your phone or computer. The website usually works even when the app is having problems, because they run on different systems.
From the website, you can check your balance, transfer money between accounts, pay bills, and deposit checks by photo. You have the same access as the app, just in a different format. Bookmark the website on your phone so you can reach it quickly if the app goes down again.
Call customer service or visit a branch for urgent transactions
If you need to make an urgent payment or transfer and neither the app nor the website is working, call Bank of America customer service at 1-800-432-1000. They can process transfers, bill payments, and other transactions over the phone. Have your account number and a form of ID ready.
You can also walk into any Bank of America branch and speak to a teller in person. They can help you with transfers, deposits, withdrawals, and payments. Branch hours vary, but most are open Monday through Friday during business hours and Saturday mornings. Use the branch locator at bankofamerica.com to find the nearest location and its hours.
Prevent future app problems with regular updates
Keep your phone's operating system and the Bank of America app both up to date. Enable automatic updates in your phone's settings so you do not have to remember to update manually. Outdated software is the most common reason the app crashes or fails to connect.
If the app crashes repeatedly even after updating, contact Bank of America customer service. There may be a known issue with your specific phone model or operating system version that they are already working on. They can also help you troubleshoot further or suggest workarounds while they fix the problem.
Frequently Asked Questions
How long do Bank of America app outages usually last?
Most outages last between 30 minutes and a few hours. Scheduled maintenance windows are usually announced in advance and happen late at night or early morning. Unplanned outages vary depending on the cause, but Bank of America typically posts updates on their status page as they work to restore service.
Will I lose money if I cannot access my account during an outage?
No. An outage only affects your ability to see your account and make transactions—it does not change your balance or cancel any scheduled payments. Payments you set up before the outage will still process on time. Once the app or website comes back online, your account will be exactly as you left it.
What if I see a "connection error" message in the app?
A connection error usually means your phone cannot reach Bank of America's servers. First, check that you have an active internet connection by opening a web browser and visiting any website. If the browser works, restart the Bank of America app. If the error persists, try switching to a different network (WiFi to cellular or vice versa) or reinstall the app.
Can I use my Bank of America debit card if the app is down?
Yes. The app is only for viewing your account and managing transfers online. Your debit card works independently and will continue to work at ATMs, stores, and online retailers even if the app is completely down. You can also call customer service to check your balance or make payments by phone.