The fastest way to get your statement
Log into your Bank of America account online or through the mobile app, go to the Statements section, and download the statement you need as a PDF. This takes about two minutes and gives you an instant copy. You can also request statements by mail, which Bank of America sends within five to seven business days, or call customer service at 1-800-432-1000 to have a statement mailed or emailed to you.
If you need a statement older than seven years, Bank of America keeps archived statements in your online account history. Statements older than that require a written request to the bank's records department, which can take two to three weeks.
For business accounts, the process is the same—log in to your business online banking portal and download from the Statements tab. If you use Bank of America's Treasury Management services, you may also receive statements through your company's accounting software.
Key Takeaways
- Download statements instantly through your online account or mobile app in PDF format without waiting.
- Statements older than seven years are archived but still available through your online account history.
- Request mailed or emailed statements by calling 1-800-432-1000, which takes five to seven business days.
- Written requests for statements older than seven years go to the records department and take two to three weeks.
- Business account holders access statements the same way through their business online banking portal.
Getting statements through online banking
Open your Bank of America account at bankofamerica.com or the mobile app, then sign in with your username and password. Once logged in, look for "Statements" or "Documents" in the main menu—the exact label depends on your account type and whether you use the classic or newer interface.
Click on the account you need a statement for, then select the date range. Bank of America displays statements by month, and you can usually view the last 24 months instantly. Select the statement you want, then click "Download" or "View" to open it as a PDF. Save it to your computer or phone by using your browser's download or save function.
If you cannot find the Statements section, try searching for "statements" in the help menu or contact customer service. The layout sometimes changes based on account updates, but the feature is always available in your account.
Requesting statements by mail or email
Call Bank of America customer service at 1-800-432-1000 and tell the representative you need a statement mailed or emailed. Have your account number ready. The bank will confirm your mailing address or email on file and send the statement within five to seven business days.
You can also request statements in person at any Bank of America branch. Bring a photo ID and your account number. Branch staff can print a statement on the spot or arrange for one to be mailed to you.
Email delivery is faster than mail but requires that you have a verified email address on your account. If your email address is not current, update it in your online account settings before calling, or the bank will mail the statement instead.
Accessing archived statements older than seven years
Bank of America keeps statements in your online account for at least seven years. To find older statements, log into your account and look for an "Archived Statements" or "Statement History" section, usually found near the regular Statements tab. Click on the year or date range you need, and the statement will display as a PDF.
If you cannot locate archived statements online, call 1-800-432-1000 and ask for statements from a specific date. The representative can retrieve them from the bank's records and email or mail them to you. This process usually takes two to three weeks because the bank must pull the statement from long-term storage.
For statements older than ten years, Bank of America may charge a fee to retrieve and copy them. Ask the representative about the cost before requesting the statement.
What information appears on your statement
Your Bank of America statement shows your account number, the statement period (usually one month), your opening and closing balances, and a list of all transactions—deposits, withdrawals, transfers, and fees. Each transaction includes the date, description, and amount. If you have overdraft protection or linked accounts, those transactions appear on the statement too.
The statement also shows your interest earned (if applicable), any fees charged, and your average daily balance. At the bottom, you will see your current interest rate and the bank's contact information. Business statements may include additional details like wire transfers, ACH transactions, or merchant services activity.
If a transaction looks wrong or you do not recognize it, you can dispute it through your online account or by calling customer service. Bank of America has 60 days from the statement date to investigate disputes.
Using statements for taxes, loans, and verification
Bank statements are often required as proof of income, proof of funds, or proof of address. Lenders ask for them when you apply for a mortgage, car loan, or personal loan. Landlords may request them to verify you can pay rent. The IRS may ask for them if you are self-employed or being audited.
For tax purposes, download and save statements for the full year, especially if you are self-employed or have business income. Keep them with your tax records for at least three years. If you need to prove a specific transaction, print the statement page that shows it and keep it with your documentation.
When sharing statements with a third party, consider printing only the pages you need rather than the full statement. You can redact account numbers or other sensitive information if the recipient only needs to verify a specific deposit or transaction.
Troubleshooting missing or incorrect statements
If you cannot find a statement in your online account, check that you are looking in the correct account—Bank of America customers with multiple accounts sometimes look in the wrong one. If the statement date you need is not showing, it may not have been generated yet. Statements typically post on the same day each month, usually between the 25th and the end of the month depending on your account type.
If a statement shows an incorrect balance or is missing transactions, contact Bank of America immediately. Call 1-800-432-1000 or visit a branch with your account number and the statement date. The bank can investigate whether the statement was generated correctly or if there was a processing error.
If you recently opened your account, your first statement may take up to 30 days to generate. If you closed an account, statements for that account remain in your archived history but you will not receive new ones.
Frequently Asked Questions
Can I get a statement for just one week or a custom date range?
Bank of America generates statements by month, so you cannot request a statement for a single week. However, you can download your full monthly statement and print or save only the pages that cover the dates you need. If you need transaction details for a specific date, you can also view individual transactions in your online account without downloading a full statement.
What if I forgot my online banking password?
Go to bankofamerica.com and click "Forgot Username or Password" on the login page. Follow the prompts to verify your identity using your Social Security number, date of birth, or a code sent to your phone. You can then reset your password and log in to access your statements. If you cannot reset it online, call 1-800-432-1000 for help.
Do I need to pay a fee to download statements?
No. Downloading statements through your online account or mobile app is free. Mailed statements are also free for the current year and recent years. Bank of America may charge a fee only if you request statements older than ten years or need certified copies for legal purposes.
Can I set up automatic statement delivery by email?
Yes. Log into your online account, go to Settings or Preferences, and look for "Statements" or "Delivery Preferences." You can choose to receive statements by email, mail, or both. Make sure your email address is current and verified before enabling email delivery.
What should I do if a transaction on my statement is fraudulent?
Call Bank of America immediately at 1-800-432-1000 or use the fraud reporting option in your online account. You have 60 days from the statement date to report unauthorized transactions. The bank will investigate and may issue a temporary credit while they review the dispute. Provide the transaction date, amount, and merchant name to speed up the process.