Update your address online, by phone, or in person at a branch
Bank of America lets you change your mailing address through three routes: your online account, a phone call to customer service, or walking into a branch. The online method is fastest—it takes minutes and the change usually takes effect within one business day. Phone and branch visits work the same day but require you to verify your identity first.
Your address change affects where Bank of America sends statements, tax documents, and notices. If you have multiple accounts—checking, savings, credit cards—the address updates across all of them at once. If you only want to change where statements go (not your legal address on file), that is a separate step.
Key Takeaways
- Online address changes through your Bank of America account take effect within one business day and require only your login and new address.
- Phone updates happen the same day you call, but you must verify your identity with information like your Social Security number or account details.
- Branch visits let you change your address in person with a photo ID, and the change is recorded immediately in the system.
- Your address change applies to all your Bank of America accounts—checking, savings, and credit cards—unless you specify otherwise.
- If you are moving and want to stop paper statements, you can switch to paperless delivery at the same time you update your address.
Changing your address online through your Bank of America account
Log into your Bank of America account at bankofamerica.com or through the mobile app. Once you are signed in, look for "Settings" or "Profile" in the menu—the exact location varies slightly between the website and app. Select "Address" or "Contact Information," then enter your new street address, city, state, and ZIP code.
Review the address for accuracy before you confirm. Bank of America will ask you to verify the change, usually by re-entering the last four digits of your Social Security number or confirming a recent transaction amount. Once confirmed, the system shows you a confirmation message. The address change takes effect within one business day, though it often happens faster.
If you have a credit card through Bank of America, the address updates there too. If you want to keep a different mailing address for your credit card statements, you will need to change that separately through the credit card settings in your account.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000 for personal accounts or 1-800-933-6262 for business accounts. Have your account number and a photo ID ready. The representative will ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.
Once verified, tell the representative your new address. They will read it back to you to confirm accuracy. The change takes effect the same day and appears in your account immediately. The representative can also tell you if you have any pending mail that has not yet shipped to your old address.
If you are calling from outside the United States, use the international number on the back of your debit or credit card. Wait times are usually shorter early in the morning on weekdays.
Changing your address at a Bank of America branch
Walk into any Bank of America branch with a photo ID—a driver's license, passport, or state ID card all work. Tell the teller or banker that you need to update your address. They will pull up your account using your ID and account number, then enter your new address into the system.
The change is recorded immediately and appears in your account right away. This method works well if you are moving locally and want to visit your branch in person anyway. You can also ask the banker about switching to paperless statements or updating other contact information at the same time.
If you have multiple accounts at Bank of America, the banker can update all of them in one visit. Bring your account numbers if you have them, though the banker can look them up using your ID.
What happens to mail already in transit
Bank of America processes address changes in their system, but mail that has already been printed and sent to your old address will arrive there. If you are moving and want to make sure you do not miss important documents, file a change of address with the United States Postal Service at usps.com or at your local post office. USPS will forward mail to your new address for up to one year.
After you change your address at Bank of America, any new statements, tax forms, or notices will go to your new address. Tax documents like 1099 forms typically mail in January and February, so if you are moving before then, make sure your address is updated by December.
If you have pending wire transfers, loan documents, or other time-sensitive mail, call Bank of America to ask if those items have already shipped. They can sometimes hold or redirect mail if you catch it in time.
Switching to paperless statements at the same time
When you update your address, you can also turn off paper statements and receive them by email instead. This eliminates the need to update your address again if you move in the future. In your online account, go to Settings and look for "Statements" or "Delivery Preferences." Select "Paperless" for the accounts you want to go digital.
Bank of America will send you an email confirming the change. Your first paperless statement arrives on your normal statement date. You can still download past statements from your account for up to seven years, so you will not lose access to old records.
If you change your mind and want paper statements again, you can switch back anytime through the same settings menu. There is no fee for either option.
Updating a mailing address separate from your legal address
If you want mail to go to a different address than your legal address on file—for example, a PO box or a business address—you can set up a separate mailing address. This is different from your primary address change and requires a phone call or branch visit.
Call Bank of America customer service or visit a branch and ask to add a mailing address. You will need to verify your identity. The mailing address is where statements and notices go, while your legal address stays the same for tax and account purposes. If you later want to remove the mailing address, you can do that the same way.
Frequently Asked Questions
How long does it take for my address change to show up in my Bank of America account?
Online changes take effect within one business day, though they often appear within hours. Phone and branch changes happen the same day. If you do not see the change after one business day, call customer service to confirm it went through.
Do I need to change my address on my debit card or credit card separately?
No. When you change your address in your Bank of America account, it updates across all your accounts and cards. Your physical debit or credit card still has your old address printed on it, but the address on file in the system is what matters for statements and verification.
What if I am moving internationally and need to update my address outside the United States?
You can change your address to an international address online or by phone. Bank of America accepts addresses in most countries. If you are moving to a country where Bank of America does not operate, ask about closing accounts or moving funds before you leave.
Can I change my address if I am not the primary account holder?
If you are an authorized user or joint account holder, you can change the mailing address for statements. Changes to the legal address on file usually require the primary account holder to make the change or to be present at a branch.
What if I forgot my online login and need to change my address?
Call Bank of America customer service or visit a branch. Both routes let you change your address without logging in online. You will need to verify your identity with your Social Security number, date of birth, or account details.