Change your billing address online, by phone, or in person at a branch
You can update your billing address in your Bank of America online account in about two minutes. Log in to your account, go to Settings, select Contact Information, and update the address field. The change takes effect immediately for most services, though checks and statements mailed to your old address may still arrive for a few days.
If you do not use online banking, call Bank of America customer service at 1-800-432-1000 and give them your new address. They will update it on the spot. You can also walk into any Bank of America branch with a photo ID and ask a teller to change it for you.
Your billing address is where Bank of America sends statements, tax forms, and notices. It is separate from your mailing address if you use a P.O. box or live somewhere temporarily. Changing it does not affect your account number, routing number, or any automatic payments you have set up.
Key Takeaways
- The fastest way is to log into your Bank of America account online and update the address in Settings under Contact Information.
- Phone updates take a few minutes and happen immediately: call 1-800-432-1000 with your account number and new address ready.
- A branch visit works if you prefer to do it in person, but you will need a photo ID.
- The change applies to statements, tax forms, and notices, but old mail may still arrive for several days after you update.
Update your address online through your Bank of America account
Log in to your Bank of America account on the website or mobile app. On the website, click your name in the top right corner and select Settings. On the mobile app, tap the menu icon and go to Settings.
Find Contact Information and select it. You will see your current address listed. Click Edit or Update next to the address field and type in your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the address before saving. Click Save or Confirm, and the change is done.
The new address shows up in your account right away. If you have multiple accounts with Bank of America (checking, savings, credit card), the address change applies to all of them unless you have set up separate billing addresses for specific accounts, which is rare.
Change your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number and the new address ready. The representative will verify your identity by asking for your Social Security number or other account details, then update the address in their system.
The change takes effect immediately. You do not need to do anything else. The representative may ask whether you want to receive statements online instead of by mail, but that is optional. If you are changing your address because you moved, mention that so they can note it in your file.
Update your address at a Bank of America branch
Walk into any Bank of America branch during business hours with a photo ID. Tell a teller or banker that you need to update your billing address. They will pull up your account, confirm your identity, and enter the new address into their system.
Bring a piece of mail or a document showing your new address if you have one, though it is not required. The teller can usually complete the change in under five minutes. Ask for a receipt or confirmation that the change went through, especially if you are moving and want proof for your records.
What happens to mail and statements after you change your address
Bank of America will send future statements and notices to your new address. However, mail that was already printed and sent before your change will still arrive at your old address. This can take a week or more depending on postal delays.
If you are moving and want to make sure you do not miss anything, consider setting up paperless statements in your online account. Go to Settings, find Statements & Documents, and turn on eStatements. You will receive an email when your statement is ready instead of waiting for mail.
Tax forms like 1099s and 1098s are mailed in January and February. If you change your address in December, make sure it is updated before the new year so those forms go to the right place. The IRS uses the address on file with Bank of America, so getting it wrong can delay your tax filing.
Separate mailing and billing addresses
Bank of America allows you to set a different mailing address if you need mail sent somewhere other than where you live. This is useful if you use a P.O. box, live with family temporarily, or have a business address you prefer.
To set up a separate mailing address, call 1-800-432-1000 or visit a branch and ask the representative to add a mailing address to your account. Your billing address (used for statements and notices) stays the same, but mail goes to the mailing address you specify. Online, you can usually see both addresses in your Contact Information settings.
Update your address on credit cards and loans
If you have a Bank of America credit card, the address change in your checking or savings account does not automatically update your credit card. Log into your credit card account separately and update the address there too, or call the credit card customer service line on the back of your card.
For Bank of America loans (home, auto, personal), the address change may or may not sync with your deposit accounts. Call the loan servicing number on your statement to confirm the address has been updated. Some loans require a separate address update to make sure payment notices and tax documents go to the right place.
Frequently Asked Questions
How long does it take for the address change to show up?
The change is instant in your online account and in Bank of America's system. However, mail that was already printed before your update will still go to your old address. Future statements and notices will go to your new address within a few days of the change.
Do I need to update my address if I only use online banking?
Yes. Even if you do not receive paper statements, Bank of America uses your billing address for tax forms, legal notices, and account correspondence. Keeping it current ensures you receive important documents and that your account information is accurate.
What if I changed my address but still got mail at the old one?
Contact the post office and file a change of address form with USPS. Bank of America will send new mail to your updated address, but the postal service can forward older mail if you set up forwarding. You can also call Bank of America to confirm the address change went through.
Can I change my address on a Bank of America credit card without changing my checking account address?
Yes. Each account (checking, savings, credit card, loan) can have its own address. Log into each account separately and update the address for that specific product, or call the customer service number for that account type.
What if I do not have online banking set up?
Call 1-800-432-1000 or visit a branch in person. Both options take just a few minutes and do not require you to use the website or app. You will need your account number and photo ID at a branch, or your account number and Social Security number over the phone.