Change your address online, by phone, or in person at a branch

Bank of America lets you update your mailing address through your online account, by calling customer service, or by visiting a branch in person. The online method is fastest — you can do it in minutes from home — and the change usually takes effect within one to three business days. If you need the address changed immediately for a specific reason (a check you're expecting, a card replacement), calling or visiting a branch lets you confirm the timing with a representative.

Your address change applies to all accounts linked to your Bank of America login unless you specify otherwise. If you have multiple accounts under different names or registrations, you may need to update each one separately. The address you set becomes your official mailing address for statements, tax documents, and account notices.

Key Takeaways

  • Online updates through your Bank of America account take one to three business days and work for most address changes.
  • Calling 1-800-432-1000 (the number on your card or statement) lets you confirm the change is processed before you hang up.
  • Visiting a branch in person requires a photo ID and takes a few minutes, and the change can sometimes be noted immediately in the system.
  • Your address change applies to all linked accounts unless you tell the bank otherwise.
  • If you're expecting a specific piece of mail, tell the bank the date you need the address active by, because standard processing may not meet your deadline.

Update your address online through your Bank of America account

Log into your Bank of America account on the website or mobile app. Go to Settings (usually a gear icon or menu option), then select "Profile" or "Account Settings." Look for "Address" or "Contact Information" and click to edit. Enter your new street address, city, state, and ZIP code. Review the information for accuracy — a typo here means mail goes to the wrong place — then save or confirm the change.

Bank of America will send a confirmation email to the email address on file. Check your inbox and spam folder. The address change typically shows as active in your online account within a few hours, but mail sent by the bank uses the new address only after one to three business days have passed. If you need to verify the change went through, log back into your account and check the address field again.

Call Bank of America customer service to update your address

Call the number on the back of your debit or credit card, or call 1-800-432-1000. Have your account number or the card number ready. Tell the representative you need to update your mailing address. They will ask for your new address and may ask security questions to confirm your identity (such as recent transactions or the last four digits of your Social Security number).

Once the representative confirms the change, ask them to repeat your new address back to you and confirm when it will be active. Write down the date and the representative's name or reference number. The change usually takes one to three business days. If you're expecting a specific piece of mail and need the address active by a certain date, tell the representative that now — they can note it in your account and may be able to expedite the change or flag your account for priority processing.

Update your address in person at a Bank of America branch

Walk into any Bank of America branch with a photo ID (driver's license, passport, or state ID). Tell a teller or customer service representative that you need to update your mailing address. They will ask for your new address and may ask you to show your ID. Some branches can update your address on the spot and print a confirmation receipt; others may process it the same way as a phone call and tell you it will take one to three business days.

Ask the representative to confirm the change in the system before you leave and to give you a receipt or reference number. If the branch says the change is active immediately, you can usually rely on that for mail sent from that branch location, though other departments of Bank of America may still use the old address for a day or two. If you need the change to be urgent, mention that when you arrive — the representative may be able to note it in a way that speeds up processing across all systems.

What happens if you have multiple accounts or joint accounts

If you have a checking account, savings account, and credit card all linked to the same Bank of America login, a single address change usually updates all of them at once. However, if you have accounts under different names (for example, a personal account and a business account), or if you have a joint account where the other person's address is different, you may need to update each account separately or contact the bank to handle it.

For joint accounts, both account holders typically have to agree to an address change, or one person may need to call and explain the situation. If you're unsure whether your accounts are linked, log into your online account and look at the account list — if they all appear under one login, they're linked. If you have separate logins for different accounts, each one will need its own address update.

Timeline and what to expect after you request a change

Online updates and phone updates both take one to three business days. This means if you update your address on a Monday, mail sent by Bank of America starting Wednesday or Thursday should go to the new address. Weekends and bank holidays do not count as business days. If you update your address on a Friday afternoon, the change may not be active until the following Wednesday or Thursday.

During this window, some mail may still arrive at your old address — this is normal and happens because different departments of the bank process mail at different times. If you're expecting a specific document (a new card, a tax form, a statement), call the bank after you update your address and ask them to confirm it's been changed and to note your account that you're waiting for that piece of mail. They can sometimes hold mail or redirect it if it's already in the system.

If your address change does not go through or you need to fix a mistake

If you update your address and it does not appear in your account after three business days, or if you notice the bank is still sending mail to your old address after a week, call customer service at 1-800-432-1000. Have your account number ready and explain that your address change did not process. The representative can check the system to see if the change was recorded and when it was supposed to take effect.

If you made a typo when you entered your new address (for example, you wrote "Street" instead of "St." or got the ZIP code wrong), update it again as soon as you notice. Use the same method you used the first time — online, phone, or in person. The new update will override the old one, and the timeline starts over. If mail has already been sent to the incorrect address, contact your local post office to see if they can forward it, or call Bank of America and ask if they can resend the document to the correct address.

Frequently Asked Questions

Can I change my address to a PO box or mailbox service?

Bank of America accepts PO boxes and mailbox services (like UPS Store boxes) as mailing addresses. Enter it exactly as you want it to appear on mail — for example, "PO Box 1234" or "123 Main Street, Suite 456" — and make sure the ZIP code matches the location where you'll pick up mail. Some bank documents may require a physical street address for legal reasons, so you may receive occasional mail at a different address even after you update your mailing address.

How long does it take to receive mail at my new address after I change it?

One to three business days is the standard timeline. However, if Bank of America has already printed and mailed something to your old address, it will arrive there even after you update. If you're expecting a specific document, call the bank and ask them to confirm the address change and to flag your account. They can sometimes resend documents or hold mail if it hasn't shipped yet.

Do I need to update my address with Bank of America if I moved but kept the same account?

Yes. Even if your account number and login stay the same, you need to update your mailing address so statements, tax documents, and account notices go to the right place. The bank will not automatically know you moved unless you tell them.

Can I have different addresses for different accounts?

If your accounts are linked under one login, they all share the same mailing address. If you have separate logins for different accounts (for example, a personal account and a business account), you can update each one to a different address. Call customer service if you're unsure whether your accounts are linked.

What if I'm changing my address temporarily, like for a few months?

Bank of America does not have a built-in temporary address feature. You can update your address to the temporary one, then update it again to your permanent address when you're ready. Each update takes one to three business days. If you're only away for a short time, you can also ask the post office to forward mail from your old address to your new one.