Change your address online, by phone, or in person at a branch
You can update your address in your Bank of America account through the mobile app, the website, by calling customer service, or by visiting a branch in person. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you call or visit a branch, the process is the same, but you'll need to verify your identity with your Social Security number or account number.
The address you update applies to your entire Bank of America profile, so it will change the mailing address for all your accounts at once — checking, savings, credit cards, and loans. If you have multiple accounts and need different addresses for different ones, you'll need to contact customer service directly, as the self-service options don't allow that level of customization.
Key Takeaways
- Online address changes through the app or website take effect within one business day and require only your login credentials.
- Calling 1-800-432-1000 or visiting a branch also works, but you'll need to provide your Social Security number or account number for verification.
- Your new address applies to all your Bank of America accounts at once unless you contact customer service to set up different addresses.
- If you're moving internationally or to a territory, call customer service because some addresses require manual review before the change is processed.
Update your address online through the Bank of America app
Open the Bank of America mobile app and sign in with your username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings." Look for "Profile" or "Personal Information" and tap it. Find the "Address" field, delete the old address, and type in your new one. Make sure the street address, city, state, and ZIP code are all correct before you save.
After you tap "Save" or "Confirm," the app will show a confirmation message. The change is submitted immediately, but it may take up to one business day to appear across all your accounts and statements. If you don't see the change reflected after 24 hours, sign out and sign back in, or contact customer service to confirm the update went through.
Update your address on the Bank of America website
Go to bankofamerica.com and sign in. Click on your name or profile icon in the top right corner and select "Settings" or "Profile Settings." Look for "Address Information" or "Contact Information" and click "Edit." Enter your new address in all the required fields — street address, city, state, and ZIP code. Some fields may ask for an apartment or suite number; fill those in only if they apply to your address.
Click "Save" or "Update" when you're done. The website will confirm the change and show you when it will take effect, usually within one business day. If you need to update your mailing address separately from your physical address (for example, if mail should go to a PO box), look for an option to add a "Mailing Address" in the same settings area.
Change your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number or Social Security number ready. Tell the representative you want to update your address on file. They will ask you to confirm your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened your account.
Once you're verified, give the representative your new address and spell out the street name and city to make sure there are no typos. Ask them to read it back to you before they submit the change. The representative will confirm the update and tell you when it will take effect — usually one to two business days. Request a confirmation number or reference number so you have a record of the call.
Update your address in person at a Bank of America branch
Visit any Bank of America branch with a valid photo ID and your account number or Social Security number. Tell a teller or banker that you want to update your address. They will verify your identity and ask you to provide your new address. Write it down clearly or let them type it into their system while you watch to catch any errors.
The teller will print a confirmation slip showing your old address and new address. Keep this slip for your records. The change takes effect immediately in the branch system but may take one business day to sync across all online platforms and statements. If you have multiple accounts, ask the teller to confirm that the address change applies to all of them.
What happens to your statements and mail after you change your address
Bank of America will mail your next statement to your new address once the change takes effect. If you've set up paperless statements, the address change won't affect those — they'll continue to arrive by email. If you're moving and want to make sure you don't miss a statement, consider switching to paperless delivery before you move, or update your address as soon as you know your new one.
If you receive a statement at your old address after you've updated your information, it likely means the change hadn't fully processed yet. Contact customer service to confirm the new address is in the system. Any mail sent to your old address by Bank of America after the change date should be forwarded by the postal service if you filed a change of address with USPS, but it's better to update Bank of America first to avoid delays.
Changing your address for specific account types
If you have a Bank of America credit card, the address change applies to the card account automatically when you update your profile. However, if you have a mortgage, home equity line of credit, or auto loan through Bank of America, those may be serviced by a different department. Call 1-800-432-1000 and ask to speak with the department that handles your specific loan to confirm the address change has been applied.
If you have a Bank of America investment or brokerage account, the address change may need to be processed separately. Log into your investment account and check the settings, or call the investment services line at 1-800-642-8855 to update it there. Having different addresses on different accounts can cause problems with mail delivery and account verification, so update all of them at the same time if possible.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Bank of America usually processes address changes within one business day. Your next statement will be mailed to your new address once the change is complete. If you need to confirm the change went through sooner, log back into your account and check your profile settings, or call customer service.
Can I have a different mailing address than my physical address?
Yes. When you update your address online or in the app, look for an option to add a separate "Mailing Address." If you don't see that option, call 1-800-432-1000 and ask customer service to set up a mailing address different from your physical address. This is useful if you use a PO box or have mail sent to a business address.
What if I'm moving to another country?
International addresses sometimes require manual review before Bank of America will process them. Call 1-800-432-1000 and tell the representative you're moving abroad. They can help you enter your address in the correct format and let you know if there are any restrictions on your accounts. Some Bank of America products have limits on international addresses, so it's worth confirming before you move.
Do I need to update my address if I'm moving temporarily?
If you're moving temporarily and plan to return to your original address, you can update your address now and change it back later. However, if you're only gone for a few weeks or months, you might consider filing a temporary mail forwarding address with USPS instead, which keeps your Bank of America address unchanged. Either way works — choose whichever is easier for you.
Will changing my address affect my credit score?
No. Updating your address on your Bank of America account does not affect your credit score. Your credit report may show multiple addresses you've lived at over time, but that's normal and doesn't harm your credit. The address change is purely for mail delivery and account verification purposes.