Change your address online, by phone, or in person at a branch

Bank of America lets you update your mailing address through three routes: your online account, a phone call to customer service, or walking into a branch. The online method is fastest — it takes minutes and the change usually takes effect within one business day. Phone and branch updates work the same way but require you to verify your identity first.

Your address change applies to all accounts linked to your profile at once. If you have a checking account, savings account, and credit card all under the same Social Security number, updating once changes the address on all three. Bank of America will mail statements and tax documents to your new address going forward, and the change also updates your address on file for fraud monitoring and account security.

Key Takeaways

  • Update your address online through your Bank of America account in minutes, and the change takes effect within one business day.
  • Phone updates require you to verify your identity by answering security questions or providing your Social Security number, and take the same amount of time as online changes.
  • In-branch updates are instant but require you to bring a government-issued ID and proof of your new address.
  • Your address change applies to all Bank of America accounts tied to your Social Security number at the same time.
  • If you have a joint account, both account holders can update the address independently, but the change affects the shared account.

Update your address online through your Bank of America account

Log into your Bank of America account at bankofamerica.com or through the mobile app. Click on your profile icon or settings, then look for "Personal Information" or "Profile Settings." Select "Address" and enter your new street address, city, state, and ZIP code. Review the information for accuracy, then click "Save" or "Confirm."

Bank of America will send a confirmation email to the email address on file. Check that email within a few minutes — if you do not see it, check your spam folder. The address change takes effect within one business day. If you need to verify the change worked, log back into your account and check your profile settings; your new address should appear there.

Change your address by calling Bank of America customer service

Call Bank of America at 1-800-432-1000 for a checking or savings account, or 1-800-435-7000 for credit card accounts. Have your account number and Social Security number ready. A representative will ask you to verify your identity by answering security questions (such as previous addresses or transaction amounts) or by confirming the last four digits of your Social Security number.

Once verified, tell the representative your new address. They will read it back to you to confirm accuracy. The change takes effect within one business day. Ask the representative to email or mail you a confirmation of the address change if you want a record of it. Keep the confirmation in case you need to dispute a mailed statement or tax document later.

Update your address in person at a Bank of America branch

Walk into any Bank of America branch with your government-issued ID (driver's license, passport, or state ID) and a piece of mail showing your new address. A utility bill, lease, or mortgage statement dated within the last 60 days works. Tell a teller you want to update your mailing address and hand them both documents.

The teller will enter your new address into the system while you wait. The change takes effect immediately in the branch system, though it may take one business day to sync across all Bank of America channels (online, phone, ATMs). Ask the teller for a written confirmation of the address change. This is useful if you later dispute a statement or need proof that you updated your address on a specific date.

What happens to mail and statements after you change your address

Bank of America will mail your next statement and any tax documents (like 1099 forms) to your new address. If you changed your address mid-month, your current statement may still go to your old address — the change typically applies to the next billing cycle. Check your online account to view statements instead of waiting for paper mail.

If mail arrives at your old address after you move, do not open it or throw it away. Write "Return to Sender — Address Unknown" on the envelope and put it back in the mailbox. The post office will return it to Bank of America, and they will update their records. If you are worried about mail sitting at your old address, ask the post office to forward your mail for 12 months when you file a change of address with them.

Update your address if you have a joint account

On a joint account, either account holder can update the mailing address, and the change applies to both. If you and your co-owner have different preferences about where statements go, you will need to choose one address for the account itself. Some joint account holders use a shared email address for online statements to avoid this problem.

If you want statements mailed to two different addresses, Bank of America does not support that on a single account. Your options are to set up online statements for one person and paper statements for the other, or to open separate accounts. Contact a Bank of America representative to discuss which option works for your situation.

Verify your address change took effect

Log into your Bank of America account online or through the mobile app and check your profile settings. Your new address should appear there within one business day of the change. If it still shows your old address after two business days, call customer service at 1-800-432-1000 to confirm the update went through.

You can also wait for your next statement or tax document to arrive. If it comes to your new address, the change worked. If it arrives at your old address, contact Bank of America immediately — there may have been an error in how the address was entered, or the change may not have synced yet.

Frequently Asked Questions

Does changing my address at Bank of America change it at other banks?

No. Each bank maintains its own records. You will need to update your address separately with every financial institution where you have an account — your credit card company, your mortgage lender, your brokerage, and so on. Make a list of all your accounts and update each one.

What if I moved and do not have proof of my new address yet?

Update your address online or by phone first — neither method requires proof of address. Once you receive a utility bill, lease, or other document at your new address, you can bring it to a branch if you want a paper confirmation. For now, the online or phone update is enough.

Can I change my address if I do not have my account number?

Yes. When you call or visit a branch, you can verify your identity using your Social Security number, date of birth, and answers to security questions. The representative will pull up your account without needing the account number. Online, you log in with your username and password, so you do not need the account number there either.

How long does it take for my address change to show up on my credit report?

Changing your address at Bank of America does not automatically update the credit bureaus (Equifax, Experian, TransUnion). Your address on your credit report comes from credit applications and inquiries, not from your bank. If you want to update your address with the credit bureaus, contact them directly or dispute the address on your credit report.

What if I change my address and then move again a few weeks later?

Update your address again using the same method. There is no limit to how many times you can change your address. Each update replaces the previous one, so only your most recent address will be on file.