Close your Metrobank savings account in person at a branch or by mail
Metrobank requires you to close a savings account either by visiting a branch in person or by sending a written request by mail. You cannot close the account over the phone or through online banking. The process takes a few days to a week once the bank receives your request, depending on whether you go in person or use mail.
If you have an outstanding balance, the bank will issue a check or transfer the funds to another account you designate. If your account is overdrawn, you must pay the negative balance before closing. Metrobank will also cancel any automatic transfers or bill payments linked to that account, so you should set those up with a different account beforehand if you need them to continue.
Key Takeaways
- Visit any Metrobank branch with your ID and account number to close your account in person, or send a written request by certified mail to your branch.
- Bring or provide proof of your identity, your account number, and your signature; the bank will not close an account without these.
- Any remaining balance will be returned as a check or transferred to an account you name, and any automatic payments tied to the account will stop.
- If your account is overdrawn or has a negative balance, you must pay that amount before the bank will process the closure.
- The closure typically takes three to seven business days after the bank receives your request.
Closing your account in person at a Metrobank branch
Walk into any Metrobank branch during business hours with your government-issued ID and your account number. Tell the teller you want to close your savings account. They will ask you how you want any remaining funds returned — as a check mailed to your address, or as a transfer to another bank account. If you choose a transfer, have the receiving bank's routing number and your account number ready.
The teller will print a form for you to sign. Review it to make sure your name, account number, and the closure method are correct. Once you sign, the account is marked for closure. The bank will process it within three to five business days. If you had a debit card tied to the account, it will stop working after closure.
Bring your passbook or statement if you have one, though it is not required. The teller may ask when you opened the account or why you are closing it, but you do not have to answer. Your only obligation is to provide ID and sign the closure form.
Closing your account by mail
Write a letter to your branch requesting account closure. Include your full name, account number, the date, and your signature. State how you want remaining funds returned — check or transfer to another account. If you choose transfer, include the receiving bank's name, routing number, and your account number.
Send the letter by certified mail with return receipt to your branch address. You can find your branch address on your statement or by calling Metrobank's customer service line. Keep a copy of the letter and the certified mail receipt for your records. The bank will send you a confirmation once the account is closed, usually within five to seven business days of receiving your letter.
If your account has a negative balance, the bank may not process the closure request until you pay the amount owed. They will contact you by phone or mail to inform you of the balance due.
What happens to automatic payments and transfers
Any automatic bill payments, salary deposits, or standing transfers linked to your Metrobank savings account will stop once the account closes. The bank does not automatically redirect these to another account. Before you close, log into your online banking or call customer service to identify which payments are tied to this account.
Update each automatic payment with your new account information at least one week before you close the savings account. This includes payroll deposits, insurance payments, utility bills, loan payments, or any subscription services. If you miss updating a payment, the transaction will fail and may result in a late fee from the other party.
Handling an overdrawn or negative balance
If your account balance is negative — meaning you owe the bank money — Metrobank will not close the account until you pay the full amount. The bank will contact you about the debt. You can pay it in person at a branch, by phone, or by mail, depending on the amount and the bank's policy.
Negative balances typically result from overdraft fees, returned checks, or insufficient funds when a payment was processed. Ask the bank for an itemized statement showing what caused the negative balance. If you believe the fees are incorrect, you can dispute them, though this may delay the closure process.
Getting your final balance and records
When you close your account, Metrobank will return any remaining balance to you. If the balance is under a certain amount (usually around $100), the bank may issue a check. For larger amounts, you can request a transfer to another account at any bank. The check or transfer typically arrives within five to ten business days.
Request a final statement from the bank showing all transactions up to the closure date. You can ask for this in person, by phone, or by mail. Keep this statement for your tax records if the account earned interest, or for your personal financial records. The bank will retain copies of your account history for several years if you need to reference it later.
What to do if your account closure is delayed
If more than a week has passed since you submitted your closure request and you have not heard back, contact your branch directly. Call the branch phone number or visit in person with your ID and account number. Ask for the status of your closure request and when you can expect confirmation.
Delays can happen if the bank is processing a high volume of requests, if there is a discrepancy in your account information, or if there are outstanding fees or negative balances. The bank should provide a specific reason and a timeline for resolution. If you submitted your request by mail, confirm that the bank received it by checking your certified mail receipt.
Frequently Asked Questions
Can I close my Metrobank savings account online?
No. Metrobank does not allow account closure through online banking or mobile app. You must visit a branch in person or send a written request by mail. This is a security measure to prevent unauthorized account closures.
What if I have a debit card linked to my savings account?
The debit card will stop working once the account closes. If you want to keep using a debit card, transfer it to another Metrobank account before you close the savings account, or open a new account at another bank. Bring the debit card to your branch when you close the account.
How long does it take to get my money after I close the account?
If you request a check, it arrives by mail within five to ten business days. If you request a transfer to another bank account, it typically takes three to five business days. The exact timing depends on your bank and the postal service if a check is involved.
Do I need to close the account if I just want to stop using it?
No, but it is a good idea. An inactive account may incur monthly maintenance fees or dormancy charges depending on Metrobank's policy. Closing it prevents unexpected fees and removes the account from your record. If you think you might use it again, ask the bank about their inactivity policy instead.
What if I forgot my account number?
Bring your ID to a branch and the teller can look up your account number. If you are closing by mail, call Metrobank customer service with your name and ID information and they will provide your account number so you can include it in your closure letter.