You close an Apple Savings account by contacting Goldman Sachs, the bank that holds the account, not Apple itself

Apple Savings is a high-yield savings account run by Goldman Sachs Bank USA, not by Apple Inc. When you want to close it, you call Goldman Sachs directly or use their online banking portal. Apple's app will show you the account and let you see your balance, but it cannot process the closure. You need to reach Goldman Sachs at 1-833-569-9220 (the number appears in the Apple Wallet app under your savings account details) or log into your account at marcus.com, which is Goldman Sachs' consumer banking platform.

The process itself is straightforward: you tell Goldman Sachs you want to close the account, they confirm your identity, and they transfer your money to the bank account you specify. You do not lose any interest you have already earned. The account closes within a few business days after the transfer completes.

Key Takeaways

  • Contact Goldman Sachs directly at 1-833-569-9220 or through marcus.com to close the account; Apple's app cannot process closures.
  • You keep all interest earned up to the date of closure, and Goldman Sachs does not charge a fee to close the account.
  • You must provide a receiving bank account where Goldman Sachs will transfer your balance before the account closes.
  • The closure takes a few business days after your money transfers, and you can check the status by calling Goldman Sachs or logging into marcus.com.

Steps to close the account by phone

Call 1-833-569-9220 during business hours (typically Monday through Friday, 8 a.m. to 8 p.m. Eastern Time; Saturday and Sunday hours vary). Have your Apple Savings account number ready — you can find it in the Apple Wallet app by tapping the savings account card and looking for the account number in the details section.

Tell the representative you want to close your Apple Savings account. They will ask you to verify your identity by providing your Social Security number, date of birth, or other personal information. Once verified, they will ask where you want your money sent. Provide the routing number and account number for the bank account you want to receive the transfer. Goldman Sachs will send your full balance to that account within a few business days.

Ask the representative for a confirmation number before you hang up. Write it down or take a screenshot. This gives you a record of the closure request in case you need to follow up.

Steps to close the account online

Go to marcus.com and log in with the same credentials you use for Apple Wallet (usually your Apple ID and password, or the email and password you set up with Goldman Sachs). Once logged in, look for account settings or account management options — the exact location varies, but it is typically in a menu labeled "Settings," "Account," or "Profile."

Find the option to close your account. You may see it labeled as "Close Account," "Close Savings Account," or "Manage Account." Click it and follow the prompts. You will be asked to confirm your identity and to provide the bank account where you want your balance transferred. Enter the routing number and account number carefully — a mistake here delays your money.

After you submit the closure request, you should receive a confirmation email from Goldman Sachs. Save this email. Your account will close once the transfer completes, which usually takes three to five business days.

What happens to your money and interest

Your full balance, including any interest earned up to the date of closure, transfers to the bank account you specify. Goldman Sachs does not hold back any amount or charge a fee for closing the account. The interest rate on Apple Savings accounts changes periodically, so the amount of interest you have earned depends on how long you held the account and what the rate was during that time.

If you close the account before the end of a month, you still receive the interest earned through the date of closure. Goldman Sachs calculates interest daily and deposits it monthly, so if you close mid-month, your final deposit will include a partial month of interest.

Timing: how long the closure takes

The closure itself is immediate once you request it, but the transfer of your money takes time. After you call or submit your online request, Goldman Sachs typically processes the transfer within one to two business days. The receiving bank then takes another one to three business days to deposit the money into your account. In total, expect three to five business days from the time you request closure until the money appears in your other bank account.

Business days do not include weekends or federal holidays. If you submit a closure request on a Friday afternoon, the clock does not start until Monday. If a holiday falls during the transfer window, add an extra day.

What to do if you cannot reach Goldman Sachs or have a problem

If the phone line is busy or you cannot reach a representative, try calling back during different hours. Goldman Sachs' customer service lines are busiest early in the morning and around lunchtime. Calling late afternoon or early evening often means shorter wait times.

If you submitted a closure request online but did not receive a confirmation email within a few hours, log back into marcus.com and check whether the request went through. Sometimes the system requires you to confirm the closure via a link sent to your email address — check your spam folder if you do not see it in your inbox.

If your money does not arrive in your receiving bank account within five business days, contact Goldman Sachs again with your confirmation number. They can look up the transfer status and tell you whether it is still in progress or if there was an error with the receiving account information. If the receiving account information was wrong, Goldman Sachs may be able to recall the transfer and resend it to the correct account, though this can add several more days.

Frequently Asked Questions

Do I lose interest if I close my Apple Savings account early?

No. You keep all interest earned through the date of closure. There is no penalty for closing early, and Goldman Sachs does not reduce your balance or withhold any amount.

Can I close the account through the Apple Wallet app?

No. The Apple Wallet app lets you view your account and make transfers, but it does not have a closure option. You must contact Goldman Sachs directly by phone or through marcus.com.

What if I close the account but then want to reopen it?

You can open a new Apple Savings account through Apple Wallet at any time, as long as you meet Goldman Sachs' requirements. However, it will be a separate account with a new account number, and you will start earning interest from the date you open it, not from when you closed the previous one.

Will closing my Apple Savings account affect my credit score?

No. Savings accounts do not appear on your credit report, so closing one has no impact on your credit score. Only credit accounts like credit cards, loans, and lines of credit affect your credit.

What if I forgot my password for marcus.com?

Go to marcus.com and click "Forgot Password" on the login page. Goldman Sachs will send a reset link to the email address associated with your account. If you cannot access that email, call 1-833-569-9220 and a representative can help you regain access to your account.