The steps to close an Affirm savings account
To close an Affirm savings account, you contact Affirm's customer service, request account closure, and wait for confirmation that your balance has been returned to you. Affirm does not charge a fee to close the account. The process typically takes a few business days once you initiate it, though the exact timeline depends on your bank and how Affirm processes the return of your funds.
Affirm savings accounts are managed through the Affirm app or website. You cannot close the account through the app itself — you must reach out to Affirm directly. The company provides customer support through its in-app messaging system, email, or phone, depending on your account status and location.
Key Takeaways
- Contact Affirm customer service through the app, website, or phone to request closure — there is no self-service option in the app.
- Affirm will return any balance in your savings account to the original funding source, usually your linked bank account.
- The closure process takes a few business days after Affirm confirms your request.
- Affirm does not charge a fee to close a savings account at any time.
How to contact Affirm customer service
Open the Affirm app and look for the Help or Support section, usually found in the menu or settings. From there, you can start a chat with a customer service representative. Explain that you want to close your savings account and provide your account details if asked.
If you prefer not to use the app, visit Affirm's website and look for the contact or support page. You may also find a phone number listed there, though availability varies by region. Have your account information ready when you reach out — Affirm will need to confirm your identity before processing the closure.
What happens to your account balance
When you close your Affirm savings account, any money in the account is returned to you. Affirm sends the funds back to the bank account or payment method you originally used to fund the savings account. This is called a refund to the original source.
The return of funds is not instant. It typically takes three to five business days for the money to appear in your bank account after Affirm processes the closure. If you do not see the funds within a week, contact your bank to confirm the transfer was received on their end.
Timing and what to expect after you request closure
After you submit your closure request, Affirm will send you a confirmation message through the app or email. This confirmation states that your account is scheduled for closure and when you can expect your funds to be returned. Keep this message for your records.
During the closure period, you will not be able to add new money to the account or earn interest on any remaining balance. If you have pending transactions or holds on your account, Affirm may delay closure until those are resolved. Ask the customer service representative about any holds when you request closure.
Reasons you might want to close the account
Some people close Affirm savings accounts because they no longer use Affirm for purchases, prefer to keep savings elsewhere, or want to consolidate their accounts. Others close them because the interest rate no longer meets their needs or because they found a different savings option.
Affirm's savings account interest rate changes over time and varies based on market conditions. If you are closing because of the rate, check what other savings options are available to you before you close — moving money between accounts takes time, and you may lose interest during the transfer.
If you have trouble closing your account
If customer service does not respond quickly or if you encounter an error in the app, try reaching out through a different channel. If you used in-app chat, try email or phone. If the website contact form is not working, call the number listed on your Affirm statement or the back of your Affirm card.
Document the date and time you requested closure, the name of any representative you spoke with, and any confirmation numbers provided. If the account is not closed within two weeks of your request, follow up again with this information. Affirm's customer service can then look up your case and explain any delays.
What happens to your Affirm account after you close savings
Closing your Affirm savings account does not close your main Affirm account. You can still use Affirm to make purchases and pay for them over time. The savings feature is separate, so removing it does not affect your ability to shop with Affirm or your credit line.
If you want to close your entire Affirm account — not just the savings portion — that is a separate process. Contact customer service and specify that you want to close your full account, not just savings. Affirm will then walk you through closing your payment account as well.
Frequently Asked Questions
Does Affirm charge a fee to close a savings account?
No. Affirm does not charge any fee to close a savings account. The closure is free, and you receive your full balance back.
How long does it take to get my money back after I close the account?
Affirm typically processes the return within a few business days. The money then takes three to five business days to appear in your bank account, depending on your bank's processing speed. In total, expect one to two weeks from the time you request closure.
Can I close my Affirm savings account through the app?
No. You must contact Affirm customer service directly through in-app chat, email, or phone. There is no self-service closure option in the app itself.
What if I have a pending transfer or deposit when I try to close?
Affirm may hold your closure request until pending transactions clear. Ask the customer service representative whether any holds exist on your account before you submit the closure request. This can speed up the process.
Will closing my savings account affect my Affirm credit line or shopping ability?
No. Your savings account is separate from your main Affirm account. Closing savings does not change your credit line, purchase history, or ability to use Affirm for future purchases.