TruthFinder refunds depend on which subscription you bought and how long you've had it
TruthFinder is a background check and people search service. If you paid for a subscription and want your money back, the process and timeline depend on whether you're within their refund window, which subscription tier you purchased, and whether you're canceling before or after your first charge.
TruthFinder offers a seven-day money-back may provide on most subscriptions. This means you have seven calendar days from the date of your initial purchase to request a full refund. After that window closes, refunds become much harder to obtain. The company does not offer refunds on partial months or prorated amounts once you're outside the may provide period.
The refund goes back to the original payment method you used — usually a credit card or debit card. Processing typically takes 5 to 10 business days after TruthFinder approves your request, though your bank may take an additional 1 to 3 business days to post the credit to your account.
Key Takeaways
- TruthFinder's seven-day money-back may provide starts from your purchase date, not from when you first log in or use the service.
- You must contact TruthFinder's customer support directly by email or phone to request a refund — there is no self-service cancellation that triggers an automatic refund.
- Refunds are issued to your original payment method and typically appear within 5 to 10 business days, plus any additional time your bank needs to process the credit.
- After the seven-day window closes, TruthFinder rarely issues refunds unless you can show a billing error or unauthorized charge.
How to request a refund within the seven-day window
Contact TruthFinder's customer support team as soon as you decide you want a refund. The faster you reach out, the more time you have left in the may provide period. You can reach them by email at support@truthfinder.com or by phone at 1-855-209-0615. Have your account email address and the date of your purchase ready when you contact them.
When you reach out, clearly state that you want to cancel your subscription and request a refund under the seven-day money-back may provide. You do not need to provide a detailed reason, though TruthFinder may ask why you're canceling. A simple statement like "I'd like to cancel and request a refund" is sufficient.
TruthFinder's support team will verify that you're within the seven-day window and process your request. Once approved, they will issue the refund to your original payment method. You should receive a confirmation email with details about the refund, including an estimated timeline for when the credit will appear.
What happens if you're outside the seven-day window
If more than seven days have passed since your purchase, TruthFinder's standard policy does not cover refunds. However, you can still contact customer support to explain your situation. Some customers have reported success requesting refunds by citing technical issues, billing errors, or unauthorized charges, even after the may provide period.
If you believe you were charged in error — for example, if you were charged twice or if a recurring charge went through when you thought you had canceled — document the charges and contact support with proof. Screenshots of your bank or credit card statement showing the duplicate or unexpected charge strengthen your case.
If TruthFinder declines your refund request, you can dispute the charge with your credit card company or bank. This is called a chargeback. Contact your card issuer and explain that you requested a refund from TruthFinder and were denied, or that you did not authorize the charge. Your bank will investigate and may reverse the charge on your behalf, though this process typically takes 30 to 60 days.
Canceling your subscription to stop future charges
Canceling your TruthFinder subscription and requesting a refund are two separate actions. Canceling stops future recurring charges, but it does not automatically trigger a refund for what you've already paid. You must request the refund separately, as described above.
To cancel your subscription without requesting a refund, log into your TruthFinder account, go to your account settings or subscription page, and look for a "Cancel Subscription" or "Manage Subscription" option. Some users report that this option is not always visible in the account dashboard, in which case you'll need to contact support to cancel.
If you cancel after the seven-day window, you will not be charged again, but you will lose access to your account immediately or at the end of your current billing cycle, depending on TruthFinder's policy at the time of cancellation. Check your cancellation confirmation email for details.
Tracking your refund status
After TruthFinder approves your refund, check your email for a confirmation message. This email should include an estimated date range for when the refund will appear in your account. Keep this email for your records.
Monitor your credit card or bank account for the credit. Refunds typically post within 5 to 10 business days, but can take longer depending on your financial institution. If 10 business days have passed and you don't see the refund, contact TruthFinder's support team again with your refund confirmation email and ask for an update on the status.
If your bank shows the refund was received but you don't see it in your available balance, contact your bank directly. Sometimes refunds are held as pending for a day or two before they become available, or they may appear under a different transaction description than you expect.
Disputing a charge if TruthFinder won't refund
If TruthFinder denies your refund request and you believe the charge was unauthorized or erroneous, you have the right to dispute it with your payment provider. Call the customer service number on the back of your credit card or debit card and explain that you want to dispute a charge from TruthFinder.
Your bank or card issuer will ask you to describe the dispute — for example, "I requested a refund within seven days and was denied" or "I did not authorize this charge." Provide any documentation you have, such as emails from TruthFinder, screenshots of your account, or records of your refund request. The bank will open an investigation, which typically takes 30 to 60 days.
During the investigation, the disputed amount may be temporarily credited back to your account while the bank and TruthFinder exchange information. If the bank determines the charge was unauthorized or that TruthFinder failed to honor their refund policy, the credit becomes permanent. If TruthFinder provides evidence that you authorized the charge and were outside the refund window, the bank may reverse the credit.
Frequently Asked Questions
Does TruthFinder refund you if you cancel before your first charge?
If you cancel during the free trial or before your first billing date, you should not be charged at all. However, if you were charged, contact TruthFinder immediately and request a refund. Since you never actually used a paid subscription, they should reverse the charge without question.
Can I get a partial refund if I used TruthFinder for a few days?
TruthFinder does not offer prorated or partial refunds. Within the seven-day window, you receive a full refund regardless of how much you used the service. After seven days, refunds are not available under their standard policy.
What if I was charged after I canceled?
Contact TruthFinder's support team immediately with proof of your cancellation request and the unexpected charge. This is a billing error, and they should refund the charge. If they don't, dispute it with your bank as an unauthorized charge.
How long does a TruthFinder refund take to show up in my bank account?
TruthFinder typically processes refunds within 5 to 10 business days. Your bank may take an additional 1 to 3 business days to post the credit. If more than two weeks have passed, contact TruthFinder's support team for an update.
Can I get a refund if I used TruthFinder for background checks on multiple people?
Usage does not disqualify you from the seven-day may provide. As long as you're within seven days of purchase, you can request a full refund even if you ran multiple searches. After seven days, refunds are not available under the standard policy.