Fashion Nova does issue refunds, but only within 30 days of purchase and only for unworn, unwashed items with tags attached
Fashion Nova will refund your money if you return an item within 30 days of the order date. The item must be unused, with original tags still attached, and in resalable condition. If those conditions are met, you can start a return through your account on their website or contact their customer service team directly.
The refund itself takes time to process after Fashion Nova receives your return. Once they inspect the item and approve it, the money goes back to your original payment method — typically 5 to 10 business days after approval, though this varies depending on your bank or credit card company.
Key Takeaways
- Fashion Nova's 30-day return window starts from your order date, not the date you receive the package, so check your order confirmation for the exact deadline.
- Items must have original tags attached and show no signs of wear, washing, or use — trying something on and returning it may disqualify the return if there is any visible wear.
- You pay for return shipping unless the return is due to a Fashion Nova error like sending the wrong size or a damaged item.
- Refunds appear in your account 5 to 10 business days after Fashion Nova approves the return, but your bank may take additional time to post the credit.
How to start a return on Fashion Nova's website
Log into your Fashion Nova account and go to your order history. Find the order containing the item you want to return and select the return option. You will be asked to choose a reason for the return and confirm that the item meets their conditions — unworn, unwashed, tags attached, and within 30 days of purchase.
Fashion Nova will generate a prepaid return shipping label if the return is their error (wrong item sent, damaged goods, or size mismatch). If you are returning an item that arrived in good condition but does not fit or is not what you wanted, you cover the return shipping cost. Print the label, pack the item securely, and drop it off at the carrier location shown on the label.
Contacting Fashion Nova customer service for returns
If you cannot process the return through your account or need to discuss your specific situation, you can reach Fashion Nova's customer service through their website. They have a contact form and a live chat option during business hours. Have your order number ready when you contact them.
Response times vary. Live chat is faster if available during the hours you are trying to reach them. Email responses typically take 24 to 48 hours. If your return is time-sensitive — you are approaching the 30-day deadline — use live chat rather than email.
What happens if Fashion Nova receives your return after 30 days
If your return arrives at Fashion Nova's warehouse after the 30-day window has closed, they will not process it as a return. The item will be held or returned to you at your expense, depending on their current policy. This is why it matters to check your order date, not the date you received the package.
If you are close to the deadline and worried the return will not arrive in time, contact Fashion Nova before you ship. They can sometimes extend the window or note your return in their system so it is not rejected on arrival.
Refund status and tracking your money back
After you ship your return, you can track the package using the return label number. Once Fashion Nova receives and inspects the item, they will send you an email confirming approval or rejection. If approved, the refund is processed to your original payment method.
The 5 to 10 business day timeline is when Fashion Nova initiates the refund. Your bank or credit card company then needs time to post it — this can add another 3 to 5 business days depending on your financial institution. If you do not see the refund within two weeks of approval, contact Fashion Nova with your return tracking number and the date they approved the return.
Items that cannot be returned for a refund
Clearance items, final sale items, and items marked as non-returnable on the product page cannot be returned for a refund at Fashion Nova. Some sale or promotional items also fall into this category. Check the product page before you buy if the return policy matters to you.
Swimwear, intimates, and pierced jewelry typically have stricter return policies or cannot be returned at all for hygiene reasons. If you are unsure whether a specific item can be returned, check the product details or ask customer service before purchasing.
What to do if Fashion Nova denies your return
If Fashion Nova rejects your return because the item shows signs of wear, has been washed, or tags are missing, they will explain the reason in their rejection email. At that point, the item is either returned to you or discarded depending on the condition and their policy.
If you believe the rejection is wrong — for example, you are certain the item was unworn and the tags were attached — reply to the rejection email with photos or additional details. Customer service can sometimes review the decision, though reversals are not may provide. Keep your original photos of the item before shipping if you think there is a chance of dispute.
Frequently Asked Questions
Do I have to pay for return shipping?
Only if the return is not Fashion Nova's fault. If you ordered the wrong size or changed your mind, you pay to ship it back. If Fashion Nova sent the wrong item, sent it damaged, or made an error, they provide a prepaid return label and you do not pay shipping.
What if my refund does not show up after two weeks?
Contact Fashion Nova with your return tracking number and the date they approved the return. They can check whether the refund was actually processed. If it was, the delay is likely on your bank's end — call your bank and reference the refund date Fashion Nova provided. If it was not processed, Fashion Nova can reissue it.
Can I return an item after 30 days if I have not opened the package?
No. Fashion Nova's 30-day window is firm and starts from your order date, not when you open the box. An unopened package does not extend the deadline. If you are past 30 days, contact customer service to explain your situation, but refunds after that window are not may provide.
What if the item arrived damaged?
Report the damage to Fashion Nova immediately with photos. Damaged items are usually returned with a prepaid label, and the refund is processed once they receive and inspect it. Do not throw away the packaging — keep it in case Fashion Nova needs to see how it arrived.
Does Fashion Nova offer exchanges instead of refunds?
Yes, you can exchange an item for a different size or color of the same item within the 30-day window. Exchanges may be faster than a refund and return combined, since you avoid waiting for the refund to post to your account. Ask customer service about exchange options when you start your return.