EasyJet's refund policy depends on why your flight was cancelled or changed
EasyJet will refund your ticket price if the airline cancels your flight or makes a significant schedule change you don't accept. If you cancel the flight yourself, EasyJet keeps the money as a non-refundable booking — though you can use the fare as a credit toward a future flight at no extra charge. The distinction matters: airline-initiated cancellations trigger refunds; passenger cancellations do not.
The refund itself takes time. EasyJet processes refund requests through your original payment method, and the money typically appears in your account within 5 to 7 business days after EasyJet approves the request. If you paid by credit or debit card, your bank may take an additional 1 to 2 business days to post the credit. If you paid by PayPal or another third-party wallet, the timeline depends on that service's processing speed.
You do not receive cash at the airport or through a phone call. You must request the refund through EasyJet's website or contact their customer service team, provide proof of the cancellation or change, and wait for the money to move through the banking system.
Key Takeaways
- EasyJet refunds the full ticket price only when the airline cancels your flight or makes a major schedule change you reject.
- If you cancel your own booking, EasyJet keeps the money but lets you use it as a credit on a future flight with no additional fee.
- Refunds process through your original payment method and typically appear in your account within 5 to 7 business days after approval.
- You must request the refund yourself through EasyJet's website or customer service — the airline does not automatically send money back.
- If your flight was cancelled due to extraordinary circumstances (severe weather, air traffic control issues), you may not receive compensation beyond the refund, though the refund itself still applies.
When EasyJet will refund your ticket
EasyJet refunds tickets when the airline cancels the flight outright or changes the departure time by more than 60 minutes. If the new time works for you, you can keep the booking at no cost. If it does not, you can request a refund of the full ticket price.
The refund covers only the base fare — the price of the seat itself. It does not include ancillary charges you may have paid separately, such as seat selection fees, baggage fees, or travel insurance. Those charges are handled separately and may have their own refund terms depending on what you purchased.
If EasyJet cancels your flight and you choose a refund instead of rebooking on another flight, you lose any extras you paid for unless you also request refunds for those items individually. Check your booking confirmation to see what was charged separately.
How to request a refund from EasyJet
Start by logging into your EasyJet account on their website using your booking reference and email address. Navigate to "Manage Bookings" and select the flight you want to refund. If the flight was cancelled or significantly delayed by EasyJet, you should see a refund option displayed on that booking page.
Click the refund request button and follow the prompts. EasyJet will ask you to confirm the reason (cancellation or schedule change) and your preferred refund method. Select the payment method you used to book — the refund will go back to that same card or account.
If you do not see a refund option in your account, contact EasyJet's customer service team through their website. You will need your booking reference, the flight date, and confirmation that the airline cancelled or significantly changed the flight. EasyJet's response time varies; during peak periods (holidays, summer travel season), it can take several weeks to hear back.
What happens if you cancel your own booking
When you cancel a flight you booked with EasyJet, the airline does not refund your money. Instead, EasyJet converts your ticket price into a credit that you can use toward any future EasyJet flight. The credit never expires — you can use it months or years later.
The credit applies only to the base fare. Ancillary charges (seat fees, baggage, insurance) are typically non-refundable and cannot be converted to credit. If you paid for those items, contact EasyJet to ask whether any portion can be credited or refunded; policies vary by item type.
To use your credit, log into your EasyJet account, search for a new flight, and at checkout you will see an option to apply the credit toward the new booking. If the new flight costs less than your credit, you cannot receive the difference as cash — it remains as credit for a future booking.
Refund timelines and payment methods
After you submit a refund request, EasyJet typically processes it within 5 to 7 business days. During that time, EasyJet verifies that the flight was indeed cancelled or changed and that your request is valid. Once approved, the refund is sent to your original payment method.
If you paid by debit or credit card, the refund appears as a credit on your card statement. Your bank may take an additional 1 to 2 business days to post it, depending on processing schedules. If you paid through PayPal, Apple Pay, Google Pay, or another digital wallet, the refund goes back to that account and the timeline depends on that service's processing speed — typically 1 to 3 business days.
During busy travel periods (summer holidays, Christmas, Easter), EasyJet's refund queue can back up significantly. Refunds may take 2 to 3 weeks or longer if the airline is processing a high volume of cancellations. Check your booking page periodically to see the status of your refund request.
Refunds for cancelled flights due to extraordinary circumstances
If EasyJet cancels your flight due to extraordinary circumstances — severe weather, air traffic control strikes, volcanic ash, or other events beyond the airline's control — you are still may have access to to a refund of your ticket price. However, you are not may have access to to additional compensation (such as a hotel or meal voucher) in these situations.
The refund process is the same: request it through your account or contact customer service, and the money will be returned to your original payment method within 5 to 7 business days. EasyJet may ask you to provide documentation of the extraordinary circumstance, though the airline typically has its own records of why the flight was cancelled.
If EasyJet cancels your flight for reasons within its control (mechanical failure, crew scheduling error, overbooking), you may be may have access to to compensation in addition to the refund. The amount depends on the flight distance and how much notice you received. Contact EasyJet's customer service to determine whether your cancellation qualifies for compensation.
What to do if your refund does not arrive
If more than 7 business days have passed since EasyJet approved your refund and the money has not appeared in your account, contact your bank or payment provider first. Ask them to check whether the refund was sent and whether it is pending on their end. Banks sometimes hold refunds for a few extra days if the amount is large or if there is unusual activity on the account.
If your bank confirms that no refund has been received, go back to EasyJet's website and check your booking status. If the refund request still shows as "pending," wait a few more days — the airline may still be processing it. If it shows as "completed" but the money never arrived, contact EasyJet's customer service with your booking reference and ask them to investigate.
Keep records of your refund request, the date you submitted it, and any confirmation emails from EasyJet. If you need to escalate the issue, these documents will help EasyJet trace the refund and resend it if necessary.
Frequently Asked Questions
Can I get a refund if I just changed my mind about the trip?
No. EasyJet does not refund tickets when you cancel for personal reasons. You will receive a credit equal to your ticket price that you can use on any future EasyJet flight, but not cash back. The credit never expires.
Do I get refunded for seat selection and baggage fees if my flight is cancelled?
The base fare refund is automatic, but ancillary charges are handled separately. Contact EasyJet and ask for refunds on each item you paid for — seat fees, baggage, insurance, and other add-ons. Policies vary by item, and some may be non-refundable even if the flight is cancelled.
How long does it take to see the refund in my bank account?
EasyJet processes refunds within 5 to 7 business days of approval. Your bank may take an additional 1 to 2 business days to post the credit. During peak travel seasons, EasyJet's processing can take 2 to 3 weeks or longer.
What if EasyJet cancelled my flight but I want to fly anyway on a different date?
You can request a refund or rebook on another EasyJet flight at no extra charge. If you rebook, you keep your money and fly on the new date. If you request a refund, you receive your ticket price back but lose the flight. Choose based on whether another date works for your plans.
Can I get a refund if EasyJet delayed my flight by several hours?
A delay alone does not trigger a refund. EasyJet refunds only when the flight is cancelled or the departure time changes by more than 60 minutes and you reject the new time. If your flight was delayed after departure, you may be may have access to to compensation depending on the flight distance and delay length, but not a refund of the ticket price.