What happens to your money when you cancel a Too Good To Go order

When you cancel a Too Good To Go order before pickup, the refund goes back to the payment method you used to buy it — usually your debit card, credit card, or digital wallet like Apple Pay or Google Pay. The money does not stay in your Too Good To Go account as credit; it returns to your bank or card issuer instead.

The timing depends on your bank, not Too Good To Go. Most refunds show up within 3 to 5 business days, though some banks take up to 10 business days to process them. If you cancel close to the pickup time, your bank may take longer because the transaction is still being processed on their end.

Too Good To Go does not charge a cancellation fee, so you get back the full amount you paid for the meal deal. The app shows the refund status in your order history once it has been issued.

Key Takeaways

  • Refunds return to your original payment method — your bank account, card, or digital wallet — not to a Too Good To Go balance.
  • Most refunds appear within 3 to 5 business days, though your bank may take up to 10 business days depending on their processing speed.
  • You receive the full purchase price back with no cancellation penalty.
  • Cancellations made very close to pickup time may process more slowly because the transaction is still settling with your bank.

How to cancel and track your refund in the app

Open the Too Good To Go app, go to your active orders, and select the order you want to cancel. Tap the cancel button — this option is available until the pickup window begins. The app will ask you to confirm the cancellation and may ask why you are cancelling, but this does not affect whether you get the refund.

After you confirm, the app shows the order as cancelled and displays a message saying the refund has been issued. At this point, the refund is on its way to your bank or card issuer, but it is not yet in your account. Check your order history in the app to see the cancellation timestamp.

Do not cancel through your bank or card company instead — that can create confusion and delay the refund. Always cancel through the Too Good To Go app itself.

Why your refund might take longer than expected

The most common reason for a slow refund is your bank's processing time. Banks batch refunds and process them on their own schedule, which is separate from when Too Good To Go sends the money. A refund issued on a Friday may not appear until the following Tuesday or Wednesday because banks do not process transactions over weekends.

If you used a debit card, refunds sometimes take longer than credit card refunds because debit transactions touch your actual bank account directly. Credit card refunds go to the card issuer first, then to your statement. Digital wallets like Apple Pay and Google Pay usually process faster — often within 1 to 3 business days — because they are linked directly to your card or bank account.

Cancellations made within an hour of pickup are more likely to be delayed because Too Good To Go and your bank are both still processing the original transaction. If you cancel at the last minute, wait at least 10 business days before contacting your bank.

What to do if your refund does not arrive

Wait 10 business days from the cancellation date before taking action. Business days do not include weekends or holidays, so a cancellation on a Friday counts as day one on Monday. If 10 business days have passed and the refund has not appeared, check your bank account and credit card statements carefully — sometimes refunds post under a different transaction description or appear in a pending section before they settle.

If the refund still has not arrived, contact your bank first, not Too Good To Go. Tell them the date you cancelled, the amount, and the restaurant name. Your bank can see whether Too Good To Go sent the refund and where it went. They can also check if the refund is stuck in a pending status or if there is a problem with your account.

If your bank confirms the refund was never received, then contact Too Good To Go through the app. Go to Help, select your order, and choose "I did not receive my refund." Provide the cancellation date and the amount. Too Good To Go will investigate and may issue a replacement refund if their records show they sent it but your bank did not receive it.

Refunds for orders cancelled by the restaurant

Sometimes the restaurant cancels the order instead of you — this happens when they run out of the meal deal or close unexpectedly. Too Good To Go automatically refunds these orders the same way: back to your original payment method within 3 to 5 business days. You do not need to do anything; the refund is automatic.

Restaurant cancellations are less common than customer cancellations, but they do happen. The app notifies you immediately when a restaurant cancels, and the refund status updates to show it has been issued. The timeline is the same as a customer-initiated cancellation.

Refunds for orders you did not pick up

If you miss the pickup window entirely and do not cancel, Too Good To Go does not automatically refund you. The restaurant keeps the payment because they prepared the meal and held it for you during the pickup window. This is different from cancelling before pickup — once the pickup window opens, the order is no longer cancellable through the app.

If you missed pickup due to a technical problem with the app or a genuine emergency, contact Too Good To Go support and explain what happened. They may issue a refund or credit as a one-time courtesy, but this is not may provide. Always cancel through the app before the pickup window starts if you know you cannot make it.

Frequently Asked Questions

Can I get a refund if I already picked up the food?

No. Once you have picked up the meal, the transaction is complete and Too Good To Go does not issue refunds. If the food was spoiled, incorrect, or unsafe, contact the restaurant directly first. If they will not help, contact Too Good To Go with photos or details of the problem — they may offer a credit toward a future order, though this is not may provide.

Does cancelling affect my Too Good To Go account or rating?

Cancelling orders does not hurt your account or lower any rating. Too Good To Go does not penalize customers for cancellations. You can cancel as many orders as you need to without consequences.

What if I cancelled but the restaurant charged me anyway?

Contact your bank immediately and dispute the charge. Tell them you cancelled the order through the Too Good To Go app and did not receive the refund. Your bank can reverse the charge or investigate whether Too Good To Go sent the refund to the wrong account. Also contact Too Good To Go support with your cancellation confirmation and the date.

Can I cancel and get a refund after the pickup window has started?

No. Once the pickup window begins, the cancel button disappears from the app. At that point, the restaurant has already prepared your food. If you cannot pick it up, contact the restaurant directly to see if they will hold it longer or let you pick it up late. Too Good To Go cannot cancel or refund orders during or after the pickup window.

Why does my refund show as pending in my bank account?

Pending refunds are normal and mean your bank has received the refund from Too Good To Go but has not yet posted it to your account. Pending status usually clears within 1 to 3 business days. Do not contact your bank about a pending refund unless it stays pending for more than 5 business days.