Azazie does not refund the cost of try-on dresses you order to your home
Azazie's try-on program lets you order dresses at a reduced price to see them in person, but those dresses are yours to keep. You pay a discounted rate (usually $10 to $15 per dress depending on the style), and that money does not come back. The dresses are not returnable for a refund, though you can keep them, alter them, or donate them after you have decided whether to order your final dress.
The try-on program exists so you can see color, fit, and fabric quality before committing to a full-price order. Azazie ships the sample dresses to you, you wear them or have them fitted, and then you decide whether to order the actual dress you want. The try-on fee is the cost of that service—it is not a deposit that gets credited back.
Key Takeaways
- Try-on dresses cost $10 to $15 each and are non-refundable; you keep the dress after you return it to Azazie.
- You can order up to three try-on dresses at once, and each one has its own separate fee.
- If you order a full-price dress after trying on samples, the try-on fees do not reduce the price of your final order.
- Returned try-on dresses must be unworn and in original condition, or Azazie will not accept them back.
- If Azazie rejects a returned try-on dress because it shows wear, you will not receive a refund and the dress stays with you.
How the try-on program works and what you pay
When you order a try-on dress from Azazie, you select the style, size, and color you want to test. Azazie charges a try-on fee upfront—this is separate from the dress itself and covers the cost of shipping it to you and processing the return. The fee varies by dress style but typically falls between $10 and $15.
You receive the dress within the standard shipping window (usually 5 to 10 business days for standard shipping). You then have a window to wear it, have it fitted by a tailor, or simply examine it before you decide. After that, you return the dress to Azazie in its original condition. The try-on fee is not refunded—it is the price you pay to see the dress before ordering your final version.
What "original condition" means and when Azazie rejects returns
Azazie requires returned try-on dresses to be unworn and in the same condition as when you received them. This means no stains, no alterations, no loose seams, and no visible wear. If you have the dress hemmed, taken in, or altered in any way, Azazie will reject the return and you will keep the dress without a refund.
If you wear the dress to an event or even to a fitting where it picks up a stain or snag, Azazie may reject it. The company inspects each returned dress, and if they find damage or wear that was not there when shipped, they will not accept the return. You will still own the dress and will not receive your try-on fee back. This is why many customers have the dress tried on by a tailor without alterations, or try it on at home in a clean space.
Ordering your final dress after trying on samples
Once you have tried on dresses and decided which style and size you want, you place a separate full-price order for your final dress. This order is treated like any other Azazie purchase—it ships within the standard window and is subject to Azazie's standard return policy for full-price orders (which allows returns within a certain timeframe for a refund, minus a restocking fee).
The try-on fees you paid do not reduce the price of your final order, and they are not credited toward it. You pay the full price for the dress you order. The try-on program and the full-price purchase are two separate transactions.
Returning a try-on dress and tracking the refund
To return a try-on dress, you log into your Azazie account and request a return label. Azazie emails you a prepaid shipping label, and you pack the dress and drop it off at a carrier location (usually USPS, UPS, or FedEx depending on the label). You do not pay for return shipping—Azazie covers it.
Once Azazie receives and inspects the dress, they confirm the return in your account. If the dress meets their condition standards, the return is processed. However, no refund is issued because the try-on fee is non-refundable. The return simply closes out that transaction. If Azazie rejects the return due to wear or damage, they will notify you in your account and you will keep the dress.
What to do if Azazie rejects your returned try-on dress
If Azazie inspects your returned try-on dress and finds damage or wear that makes it unacceptable, they will send you a message in your account explaining why. At that point, the dress is yours to keep and no refund is issued. You cannot appeal the decision or request a refund—the try-on fee was non-refundable from the start.
To avoid this outcome, try on the dress in a clean, controlled space. If you have it fitted by a tailor, ask them to try it on without making alterations, or ask them to note in writing that they did not alter it. Keep the dress in its original packaging until you are ready to try it on, and inspect it for any damage before wearing it.
Frequently Asked Questions
Can I get a refund if I change my mind and don't want to order a full-price dress?
No. The try-on fee is non-refundable regardless of whether you order a final dress. The fee covers the cost of sending you the sample and processing the return. If you decide not to order, you can keep the try-on dress or donate it, but you will not receive your money back.
What if the try-on dress arrives damaged or with a defect?
Contact Azazie's customer service right away with photos of the damage. If the dress arrived defective, Azazie may issue a replacement or refund the try-on fee. This is different from damage that occurs after you receive it—damage on arrival is Azazie's responsibility, not yours.
Can I return a try-on dress if I had it altered by a tailor?
No. Azazie will reject any try-on dress that has been altered, hemmed, or taken in. If you need to have the dress fitted to see how it looks, ask your tailor to try it on without making changes, or accept that you will keep the dress if you alter it.
Do try-on fees count toward the price of my final dress order?
No. Try-on fees and full-price orders are separate transactions. The try-on fee does not reduce the price of your final dress, and Azazie does not issue credits or discounts based on try-on fees paid.
How long do I have to return a try-on dress?
Azazie's try-on return window is typically 30 days from the date you receive the dress, though you should check your order confirmation for the exact deadline. After that window closes, Azazie will not accept returns and you will keep the dress.