Remove a payment source through your AAPC account settings
Log into your AAPC account, go to your account settings or profile page, and look for a section labeled "Payment Methods," "Billing," or "Saved Cards." Find the payment source you want to remove—it will usually show the last four digits of the card or account number. Click the delete, remove, or trash icon next to it. AAPC will ask you to confirm the deletion. Once you confirm, that payment method is no longer stored on file.
The exact location and wording of these options varies depending on whether you use AAPC's website or mobile app, and whether your account is set up for individual membership or organizational billing. If you cannot find the payment methods section after logging in, check the help or FAQ section of the site itself, or contact AAPC support directly with your account email and the name of the payment method you want to remove.
Key Takeaways
- Payment methods are removed from your AAPC account settings, not from your bank or card issuer.
- You will need to log in to your account and navigate to the billing or payment methods section to see stored payment sources.
- Removing a payment method from AAPC does not cancel any active memberships or subscriptions tied to that card.
- If a subscription or recurring charge is set to use the payment method you are removing, you must update the subscription settings first or choose a different payment method.
What happens to active subscriptions when you remove a payment method
If you have an active AAPC membership or recurring charge tied to the payment method you are removing, that subscription will not automatically update. Instead, your next billing date may fail, and AAPC may attempt to charge a backup payment method on file, or send you a notice that payment could not be processed.
Before you remove a payment source, check whether any active memberships or courses are set to renew using that card. If they are, log into your subscription or membership settings and either update the payment method to a different card you want to keep, or cancel the subscription if you no longer need it. This prevents billing failures and keeps your account in good standing.
Removing a payment method does not stop a charge that is already scheduled
Deleting a payment source from your account will not stop a charge that AAPC has already scheduled for a future date. If you want to prevent an upcoming charge, you must cancel the subscription or membership itself through your account settings, not just remove the payment method.
If a charge has already posted to your card after you removed the payment method, contact your bank or card issuer to dispute it, or reach out to AAPC support to request a refund. Provide them with your account email, the date of the charge, and the amount. AAPC support can tell you whether the charge was authorized by an active subscription on your account.
If you cannot find or remove a payment method
Some payment methods—particularly those linked to older accounts or organizational billing—may not appear in the standard payment settings area. If you log in and do not see the payment source you want to remove, try these steps: clear your browser cache and log in again, switch from the mobile app to the website (or vice versa), or check whether your account is managed by an organization or employer rather than by you directly.
If none of these steps work, contact AAPC support through their website. Have your account email address ready, and tell them the name of the payment method or the last four digits of the card you want to remove. Support can remove it from your account on the backend if you do not have permission to do so yourself.
Removing a payment method from AAPC versus disputing a charge
Removing a payment source from your AAPC account is different from disputing a charge with your bank. Removing the method stops future charges from using that card. Disputing a charge tells your bank that a transaction was unauthorized or incorrect and asks them to reverse it and investigate.
If you were charged without permission, or if a charge posted after you cancelled a subscription, contact your bank or card issuer first—they can reverse the charge within a set window (usually 60 to 120 days). At the same time, contact AAPC support to report the charge and ask them to cancel any associated subscription. Doing both protects you and creates a record with both organizations.
Frequently Asked Questions
Will removing a payment method cancel my AAPC membership?
No. Removing a payment method does not cancel your membership. However, if your membership renews on a future date and that payment method is no longer on file, the renewal charge may fail. Update your subscription to use a different payment method before removing the old one, or cancel the membership if you no longer want it.
Can I remove a payment method if I have a pending charge?
You can remove the payment method, but it will not stop a charge that AAPC has already scheduled. If you want to prevent the charge, cancel the subscription or membership through your account settings. If the charge has already posted, contact your bank to dispute it or contact AAPC support to request a refund.
What if my payment method was removed without my permission?
If you did not remove a payment method and it is no longer on your account, log in and check your subscription and billing history to see if any charges were made. Contact AAPC support immediately with your account email and ask them to review your account activity. If you see unauthorized charges, also contact your bank or card issuer to dispute them.
Do I need to remove a payment method before closing my AAPC account?
You do not have to remove payment methods before closing your account, but it is a good practice. Before you close your account, cancel any active memberships or subscriptions to prevent future charges. Then remove all payment methods on file. Contact AAPC support to confirm your account closure and ensure no recurring charges will be attempted.