Con Edison payment locations and methods
Con Edison (the utility serving New York City and Westchester County) accepts payments at walk-in locations, through their website, by phone, and through automatic bank transfers. The fastest route depends on whether you need to pay today, want to avoid a fee, or prefer to handle it in person.
If you need to pay immediately without going online, Con Edison operates payment centers in Manhattan, the Bronx, Queens, and Westchester. If you're paying by mail or setting up a recurring payment, you can do that through their website or by phone without visiting a location. Payments made in person or online typically post within one business day.
Key Takeaways
- Con Edison payment centers are located in Manhattan, the Bronx, Queens, and Westchester, and accept cash, check, and debit card payments during business hours.
- Online payments through ConEdison.com or their mobile app post within one business day and carry no fee when you pay from a bank account.
- Phone payments (1-800-752-6633) can be made 24/7 but may carry a fee depending on your payment method.
- Automatic bank transfers (Budget Billing or direct debit) eliminate the need to make a payment each month and are free.
- Mail payments should be sent to the address on your bill at least 10 business days before your due date to avoid a late fee.
Con Edison walk-in payment centers
Con Edison operates payment centers where you can walk in and pay your bill in person. These locations accept cash, checks, and debit cards. You will need your account number (found on your bill) or your service address. Payment centers are open Monday through Friday during standard business hours; hours vary by location.
The main payment center is located at 1 Irving Place in Manhattan (between East 14th and 15th Streets). Additional centers operate in the Bronx, Queens, and Westchester. Con Edison's website lists the full address and hours for each location. If you are paying by check, bring a valid ID. Payments made in person post to your account within one business day.
Online and mobile app payments
Paying through ConEdison.com or the Con Edison mobile app is free when you pay from a checking or savings account. You can set up a one-time payment or schedule a payment for a future date. The payment will post within one business day of the date you select. You do not need to create an account if you pay as a guest, though creating one lets you view your bill history and set up automatic payments.
If you pay with a credit or debit card through the website, Con Edison charges a processing fee (the amount varies). Paying from your bank account directly carries no fee. You can make payments 24/7 through the website or app, and you will receive a confirmation number immediately after submitting payment.
Phone payments and automated systems
You can pay by phone 24/7 by calling 1-800-752-6633. Have your account number and payment method ready. Automated phone payments from a bank account typically carry no fee. Credit and debit card payments by phone may include a processing fee. A representative can also take your payment if you prefer to speak with someone, though this does not change the fee structure.
When you pay by phone, you will receive a confirmation number. Write it down or take a photo of it for your records. The payment posts within one business day. If you call outside business hours, you will reach an automated system; if you need to speak with a representative, call during business hours (Monday through Friday, 8 a.m. to 6 p.m. Eastern Time).
Automatic payments and Budget Billing
Setting up automatic payments eliminates the need to remember to pay each month. You can authorize Con Edison to deduct your bill amount from your bank account on a date you choose (typically around your due date). This is free and reduces the risk of paying late. You can change or cancel automatic payments at any time through your online account or by calling 1-800-752-6633.
Con Edison also offers Budget Billing, which averages your annual usage and charges you the same amount each month. This makes your bill more predictable and easier to budget for. You can enroll in Budget Billing through your online account or by phone. Budget Billing does not change when or how you pay; it only changes the amount you owe each month.
Mail payments and mailing addresses
You can mail a check or money order to the address printed on your bill. Do not send cash by mail. Include your account number on the check or money order. Mail payments should arrive at least 10 business days before your due date to avoid a late fee. Con Edison processes mail payments at a central location, so delivery time varies depending on where the payment center is located.
If you are mailing a payment and your due date is approaching, consider using online payment or a payment center instead. Once you mail a check, you cannot track it or confirm when it arrives. If your payment does not post by your due date, contact Con Edison to confirm they received it; you may need to provide proof of mailing (such as a receipt from the post office).
What to do if you cannot pay on time
If you cannot pay your bill by the due date, contact Con Edison before the due date. They may be able to set up a payment plan that spreads your balance over several months. Payment plans are available for bills over a certain amount (the threshold varies). You can request a payment plan by phone (1-800-752-6633) or through your online account.
Con Edison may also offer hardship programs or bill assistance depending on your income and household size. These programs are separate from payment plans and may reduce or forgive part of your bill. Call 1-800-752-6633 to ask about programs you may be able to use. If your service is disconnected for non-payment, you will need to pay the full past-due amount plus a reconnection fee to restore service.
Frequently Asked Questions
Can I pay my Con Edison bill at a grocery store or pharmacy?
Con Edison does not partner with grocery stores, pharmacies, or other retail locations for bill payment. You must pay through their website, mobile app, by phone, by mail, or at an official Con Edison payment center. Some third-party payment processors may offer Con Edison payments, but Con Edison does not endorse or operate these services.
What happens if I pay after my due date?
A late fee is added to your bill if payment is not received by the due date shown on your bill. The late fee amount is set by Con Edison and varies. If you pay late, your next bill will include the late fee. Repeated late payments can result in service disconnection. If you know you will be late, call Con Edison before the due date to discuss options.
Is there a fee for paying online from my bank account?
No. Paying through ConEdison.com or the mobile app from a checking or savings account is free. Credit and debit card payments online do carry a processing fee. Paying from your bank account is the lowest-cost online option and posts within one business day.
Can I pay someone else's Con Edison bill?
Yes, you can pay another person's bill if you have their account number or service address. You can pay online, by phone, or in person at a payment center. The payment will post to their account. You do not need to be the account holder to make a payment, but you will need their account information.
How long does it take for a payment to show up on my account?
Payments made online, by phone, or in person typically post within one business day. Mail payments take longer because of delivery time; allow at least 10 business days for a mailed check to arrive and post. If you pay close to your due date, use online payment or a payment center to ensure it posts on time.