How to close your Albert account
To close your Albert account, you log into the Albert app or website, go to Settings, select Account, and choose Close Account. Albert will ask you to confirm the closure and may ask why you're leaving. Once you confirm, the account closes immediately. Any pending transfers or scheduled payments will be cancelled, so check your transaction history first to make sure nothing important is in flight.
Albert is a financial app that offers checking, savings, and small-dollar lending features. Closing it is straightforward because there are no monthly fees, no minimum balance, and no early closure penalties. You won't lose money or face charges for leaving.
Key Takeaways
- Close your Albert account through the app or website by going to Settings > Account > Close Account and confirming the closure.
- Any pending transfers, scheduled bill payments, or Salary Advance loans will stop working once the account closes, so review active transactions first.
- You have no fees or penalties for closing, but you should withdraw or transfer any remaining balance before closure.
- Albert will send a confirmation email after closure, and your account data will be retained according to their privacy policy.
What happens to your money when you close
Before you close your account, move any money you want to keep to another bank account. Albert will not automatically transfer your balance elsewhere. If you have funds sitting in your Albert checking or savings account when you close, contact Albert support to ask how to retrieve it—the process varies depending on whether the account is already closed or still open.
If you have an active Salary Advance loan (Albert's small-dollar lending product), closing your account does not cancel the loan. You will still owe the balance, and Albert will continue to attempt collection. Make sure you understand your loan status before closing the account.
Stop all automatic payments and transfers before closing
Check your transaction history and settings for any recurring bill payments, direct deposits, or transfers set to come out of your Albert account. These will fail once the account closes, which can trigger late fees from the companies you owe money to. Cancel or redirect these payments to another account first.
If you have a direct deposit set up to go into Albert (for example, from your employer), update your employer's payroll system with your new bank account information. This usually takes one to two pay cycles to take effect, so plan ahead if you're closing Albert soon.
Debit card and linked services stop working
Your Albert debit card will stop working as soon as the account closes. If you have set up any third-party services that pull from your Albert account—such as payment apps, subscription services, or investment accounts—those connections will break. You'll need to update your payment method with each service separately.
If you have pending transactions that haven't cleared yet, they may still post to your account after closure. Contact Albert support if you see unexpected charges after you close.
How long the closure takes
The account closes immediately when you confirm in the app. You will receive a confirmation email within a few minutes. However, it can take three to five business days for Albert to fully process the closure on their backend systems, and any pending transactions may still settle during that window.
If you need to retrieve money or have questions after closure, contact Albert support through the app (if you can still access it) or through their website. Response times vary, but Albert typically replies within one to two business days.
What records Albert keeps after closure
Albert retains your account information and transaction history for a set period after closure, as required by federal banking regulations. You can request copies of your statements or transaction records by contacting Albert support. This is useful if you need documentation for tax purposes or to dispute a charge.
Your personal information will be handled according to Albert's privacy policy. If you want your data deleted beyond what the law requires, ask Albert support what options are available.
Frequently Asked Questions
Can I reopen my Albert account after I close it?
Albert does not allow you to reopen a closed account. You would need to create a new account from scratch, which means a new account number and debit card. There is no waiting period, so you can open a new account immediately if you change your mind.
What if I have a pending direct deposit when I close?
A direct deposit that arrives after your account closes will be rejected and returned to your employer. Update your employer's payroll records with a new bank account before you close Albert to avoid missing a paycheck.
Do I have to pay a fee to close my account?
No. Albert charges no fee for closing your account. There are no early closure penalties or hidden charges.
What happens to my Salary Advance loan if I close my account?
Closing your account does not cancel your loan. You still owe the balance, and Albert will continue trying to collect it. You can pay off the loan before closing, or contact Albert to arrange a payment plan if you cannot pay in full.
Can I close my account if I have a negative balance?
Albert will not let you close an account with a negative balance. You must pay the amount owed first. Contact Albert support if you need help arranging payment.