Cancel your Chegg account through your account settings, then confirm the cancellation in your email

To cancel a Chegg account, log in to Chegg.com, go to your account settings, find the subscription or membership section, and select the option to cancel. Chegg will ask you to confirm the cancellation and may offer you a discount to stay — you can ignore this and proceed. You'll receive a confirmation email within a few minutes. Your access ends immediately, but any remaining balance on a prepaid plan stays on your account until it runs out.

The cancellation itself is free and takes about two minutes. However, if you've been charged for a subscription you didn't authorize or can't remember signing up for, you have additional recovery options through your payment method or bank.

Key Takeaways

  • Log into your Chegg account, navigate to account settings, and select cancel subscription — you do not need to contact customer service.
  • Chegg sends a confirmation email immediately after cancellation; save this email as proof if you later dispute a charge.
  • Cancellation stops future charges but does not refund money already paid; prepaid balances remain on your account.
  • If you were charged without authorizing a subscription, you can dispute the charge through your credit card company or bank within 60 days.
  • If Chegg continues to charge you after cancellation, contact your bank to block recurring charges from that merchant.

Step-by-step cancellation through Chegg's website

Open a web browser and go to Chegg.com. Click the profile icon in the top right corner and select "Account" or "Settings" — the exact label varies depending on whether you're on mobile or desktop. Look for a section labeled "Subscription," "Membership," "Billing," or "Plans." Click into that section.

Find the button or link that says "Cancel Subscription" or "Manage Subscription." Chegg will display your current plan, the date of your next charge, and the amount. Review this information to confirm you're canceling the right subscription if you have more than one. Click the cancel button. Chegg will ask you to confirm and may show you a discount offer — select "Cancel Anyway" or "Proceed with Cancellation" to move forward. You should see a message saying your subscription has been canceled, and an email will arrive within minutes.

What happens to your money and access after cancellation

Your Chegg account closes immediately after cancellation. You lose access to textbook rentals, study tools, and any other Chegg services tied to your subscription. If you had a prepaid plan — for example, you paid $50 upfront for three months of access — any unused portion stays in your account as a credit. That credit does not transfer to a refund; it only applies if you reactivate your subscription later.

Chegg does not refund charges you've already paid. If you were charged on the 15th of the month and cancel on the 20th, that charge is final. The cancellation only stops charges that would have occurred after the cancellation date.

Disputing a Chegg charge if you didn't authorize it

If Chegg charged you for a subscription you never signed up for or don't remember authorizing, contact your credit card company or bank within 60 days of the charge. This is called a chargeback or dispute. Tell your bank or card issuer that the charge was unauthorized. Provide the confirmation email from Chegg if you have it, or explain that you canceled the account and were still charged.

Your bank or card company will investigate and typically issue a temporary credit to your account while they look into it. The process usually takes 10 to 30 days. If the bank rules in your favor, the charge is removed permanently. If Chegg contests the dispute and the bank sides with them, the charge goes back on your account.

Do not wait to dispute a charge. Banks have strict time limits — usually 60 days from when the charge appeared on your statement. After that window closes, you lose the right to dispute through your bank.

Stopping recurring charges if Chegg keeps billing you

If you canceled your Chegg subscription but Chegg continues to charge you, contact your bank or credit card company and ask them to block all future charges from Chegg. This is different from disputing a single charge — you're asking your bank to prevent the merchant from charging you at all. Your bank can place a block on that merchant code, which stops new charges even if Chegg tries to bill you again.

Before you ask your bank to block Chegg, make sure you actually canceled. Log back into your Chegg account and verify that your subscription shows as canceled. If it still shows as active, cancel it again. If it shows as canceled but you're still being charged, that's when you contact your bank.

Keep records of every cancellation confirmation email and every unauthorized charge. If this becomes a pattern, your bank may issue you a new card number to prevent Chegg from using your old card information.

Canceling a Chegg subscription through the mobile app

The process is the same on the Chegg mobile app as on the website. Open the app, tap your profile icon (usually at the bottom right), select "Account" or "Settings," find "Subscription" or "Billing," and tap "Cancel Subscription." Confirm the cancellation when prompted. You'll receive the same confirmation email.

If you have trouble finding the cancel option in the app, use the website instead — the website version is sometimes clearer about where the cancellation button is located. You can cancel from either device; they're connected to the same account.

Reactivating your Chegg account if you change your mind

If you canceled your Chegg subscription and want to reactivate it later, log back into your account and select "Reactivate Subscription" or "Restart Membership." Chegg will show you the current plan options and pricing. Any prepaid credit you had before cancellation is still there and will be applied to your new subscription. You'll be charged for any new subscription period starting from the reactivation date.

Reactivation is not automatic — Chegg does not restart your subscription on its own. You have to manually turn it back on. This means if you canceled and then change your mind, you won't be charged again unless you actively choose to reactivate.

Frequently Asked Questions

Will Chegg refund me if I cancel mid-month?

No. Chegg does not refund charges you've already paid, even if you cancel before your billing cycle ends. If you had a prepaid plan, unused time stays as a credit on your account but does not convert to a refund. The cancellation only stops future charges.

How long does it take for Chegg to stop charging me?

Chegg stops charging you immediately after you cancel. However, if a charge was already processed before you canceled, it will still appear on your statement. If you see a charge after cancellation, contact your bank to dispute it.

Can I cancel Chegg by phone or email?

Chegg does not require you to call or email to cancel. You can cancel entirely through your account settings on the website or app. If you have trouble accessing your account, you can contact Chegg's customer service, but the self-service cancellation is faster.

What if I forgot my Chegg password and can't log in to cancel?

Go to the Chegg login page and click "Forgot Password." Enter your email address, and Chegg will send you a password reset link. Click the link, create a new password, and log in. Then follow the cancellation steps. If you don't have access to the email address on your account, contact Chegg's customer service with proof of identity.

Does canceling Chegg affect my credit score?

No. Canceling a subscription does not affect your credit score. Your credit is only impacted if you fail to pay a bill or if an unpaid debt is sent to a collection agency. Canceling Chegg simply ends the service — it has no credit consequences.