Cancel in person or by phone, not online

LA Fitness does not let you cancel your membership through their website or app. You must either visit a gym location in person or call their member services line at 1-800-LA-FITNESS (1-800-523-4348). The gym will not process a cancellation request sent by email or through social media, so one of these two methods is required.

Cancellations processed in person are usually final the same day. Phone cancellations take longer — the gym typically mails you a confirmation letter within 7 to 10 business days. Until you receive that letter, the membership remains active and you may be charged again.

Key Takeaways

  • LA Fitness requires you to cancel in person at any gym location or by calling 1-800-523-4348; online cancellation is not available.
  • Most memberships have a cancellation fee if you are still within a contract period, which ranges from 30 days to several years depending on the plan you signed.
  • Bring your membership card and a photo ID to an in-person cancellation, or have your membership number ready when you call.
  • If you are charged after cancellation, contact the gym's billing department or dispute the charge with your bank or credit card company within 60 days.

Understand your contract and cancellation fees

LA Fitness memberships fall into two categories: month-to-month and fixed-term contracts. A month-to-month membership can usually be canceled without a fee, though you may still owe for the current billing cycle. A fixed-term contract — typically 1, 2, or 3 years — carries a cancellation fee if you end it early. The fee amount depends on how much of the contract remains and varies by location.

Before you cancel, ask the gym staff or the phone representative what your contract type is and whether a fee applies. Some locations waive or reduce the fee if you are moving out of state or have a documented hardship. Request this in writing if the staff member agrees to it, so you have proof if a charge appears later.

What to bring or have ready

For an in-person cancellation, bring your membership card and a government-issued photo ID. If you have lost your card, the staff can look up your account using your phone number or email address. Have your membership number available if you are calling; you can find it on your card, in the LA Fitness app, or on your billing statement.

If you are canceling because of a move, a job change, or a medical reason, mention this when you cancel. Some gyms will note it in your file, which can help if a dispute arises later over whether the cancellation was processed.

Stop the charges if you are still being billed

If LA Fitness charges you after you canceled, contact the gym's billing department first. Call 1-800-523-4348 and ask to speak with someone in billing or member services. Explain when you canceled and ask them to reverse the charge. Request a confirmation number or reference number for the call.

If the gym does not reverse the charge within 5 to 7 business days, dispute it with your bank or credit card company. You have up to 60 days from the charge date to file a dispute. Provide your bank or card issuer with the cancellation confirmation letter, the call reference number, and any emails or receipts showing you canceled. The bank will investigate and may return the money to your account while they review the claim.

Cancellation by mail as a last resort

If you cannot visit a gym or reach someone by phone, you can send a certified letter to your local LA Fitness location requesting cancellation. Include your membership number, full name, phone number, and the date you want the cancellation to take effect. Send it to the gym's address and request a signature confirmation so you have proof of delivery.

This method is slower — the gym may take 2 to 3 weeks to process it — and you risk being charged again during that time. Use it only if phone and in-person options are truly unavailable. Keep a copy of the letter and the delivery confirmation for your records.

Freeze your membership instead of canceling

If you are not ready to cancel permanently, LA Fitness offers membership freezes for members who are injured, traveling, or temporarily unable to use the gym. A freeze typically lasts 1 to 3 months and pauses your billing without ending your membership. You can resume at any time without signing a new contract.

Ask about a freeze when you call or visit the gym. It is usually free or costs far less than a cancellation fee, and it keeps your membership active if you change your mind. Some locations limit how many times you can freeze in a year, so confirm the policy at your gym.

Frequently Asked Questions

Can I cancel my LA Fitness membership online?

No. LA Fitness does not offer online cancellation through their website or app. You must cancel in person at a gym location or by calling 1-800-523-4348. Email and social media requests are not processed.

What if I am still under contract?

You will owe a cancellation fee based on the remaining contract term. The amount varies by location and contract length. Ask the gym or phone representative for the exact fee before you cancel, and request a written confirmation of the amount.

How long does it take for the cancellation to go through?

In-person cancellations are usually final the same day. Phone cancellations take 7 to 10 business days for a confirmation letter to arrive. Do not assume the cancellation is complete until you receive written confirmation or see that charges have stopped.

What if the gym keeps charging me after I cancel?

Contact the gym's billing department and provide your cancellation confirmation. If they do not reverse the charge within a week, dispute it with your bank or credit card company within 60 days of the charge. Provide your cancellation proof and any reference numbers from your calls.

Is there a penalty for canceling a month-to-month membership?

No cancellation fee applies to month-to-month memberships, but you may still owe for the current billing cycle. Confirm with the gym when your final charge will be and whether you are may have access to to a refund for unused time in the current month.