You can change your name in ICICI Bank online, but only through their official portal after you submit proof documents—the bank will not process it through email or chat alone.
ICICI Bank allows you to update your account name using their internet banking platform, but the process requires you to upload identity documents that match your new name. The bank will not change your name based on a request alone; they need legal proof that your name has officially changed. Once you submit the documents, ICICI reviews them and either approves the change or asks for additional information.
The entire process happens online, but it is not instantaneous. Most name changes take between 3 to 7 working days after approval, though this varies depending on how quickly the bank's verification team processes your documents.
Key Takeaways
- Log into ICICI internet banking, go to Profile or Account Settings, and look for the name change option—it is usually under "Personal Information" or "Update Profile".
- You must upload a government-issued ID that shows your new name, such as a passport, Aadhaar card, or driver's license.
- If you changed your name due to marriage, divorce, or court order, have that document ready as well—the bank may ask for it.
- After you submit documents, ICICI will send you an email confirming receipt and will notify you again once the change is complete.
- If the online option does not appear in your account, contact ICICI customer service to confirm your account type supports online name changes.
How to Start a Name Change Request Online
Log into your ICICI internet banking account using your username and password. Once you are logged in, look for a section labeled "Profile," "My Account," "Account Settings," or "Personal Information"—the exact label depends on which version of ICICI's platform you are using. Within that section, you should see an option to update your name or personal details.
Click on the name change option. The system will ask you to enter your new name exactly as it appears on your legal document. Do not use nicknames or shortened versions; enter the full name that matches your proof document. After you enter the new name, the system will prompt you to upload supporting documents.
If you cannot find a name change option in your online banking menu, your account type may not support online updates. In that case, you will need to contact ICICI customer service by phone or visit a branch in person. Some account types, particularly older savings accounts or certain business accounts, may require a branch visit.
What Documents You Need to Upload
ICICI requires at least one government-issued ID that shows your new name. Acceptable documents include a passport, Aadhaar card, driver's license, voter ID, or PAN card. The document must be current and clearly show both your photograph (if applicable) and your new name. Scan or photograph the document in color and save it as a PDF or JPG file before you upload it.
If you changed your name due to marriage, the bank may ask for your marriage certificate. If you changed your name by court order, have a copy of the court order ready. If you changed your name due to divorce, a divorce decree or court order will be needed. The bank will tell you during the upload process whether these additional documents are required, or they may ask for them after you submit your initial request.
Make sure the document you upload is legible and shows all four corners of the ID. Blurry, cropped, or partially visible documents will be rejected, and the bank will ask you to resubmit. If you are uploading a photograph of a physical document, use good lighting and avoid glare.
What Happens After You Submit Your Request
Once you submit your documents, ICICI will send you a confirmation email with a reference number. Keep this number in case you need to follow up. The bank's verification team will then review your documents, which usually takes 2 to 3 working days. During this time, your account name remains unchanged.
If your documents are clear and match the name you entered, ICICI will approve the change. You will receive an email notification confirming that your name has been updated. The change will appear in your account within 1 to 2 working days after approval. Your account statements, passbook, and debit card will reflect the new name going forward.
If the bank needs more information or the documents are unclear, they will send you an email asking you to resubmit or provide additional proof. Check your email regularly during this period. If you do not respond within the timeframe ICICI specifies (usually 7 to 10 days), your request may be closed and you will need to start over.
If Your Online Request Does Not Work
Some ICICI accounts do not have the online name change feature enabled. If you log in and cannot find the option, or if the system shows an error when you try to upload documents, contact ICICI customer service. You can call their customer care number (listed on the back of your debit card or on the ICICI website), or use the chat feature in your internet banking account.
Explain that you want to change your account name and ask whether your account type supports online updates. If it does not, the bank will direct you to visit a branch in person. Bring your original ID with your new name, any supporting documents (marriage certificate, court order, etc.), and your account passbook or a recent statement. A branch representative will process the change and provide you with a receipt.
If you are unable to visit a branch, ask customer service whether you can mail your documents to ICICI instead. Some branches accept postal submissions, though this takes longer—usually 2 to 3 weeks—and you will need to follow their specific mailing instructions.
Timeline and What to Expect During the Wait
The entire process from submission to completion usually takes 5 to 10 working days. The breakdown is roughly: 2 to 3 days for document verification, 1 to 2 days for approval, and 1 to 2 days for the change to appear in your account systems. Weekends and bank holidays are not counted as working days, so if you submit on a Friday, the clock starts on Monday.
During this time, your account will continue to function normally. You can still make deposits, withdrawals, and transfers. Your old name will appear on statements and documents until the change is complete. Once the change is approved, all future statements and correspondence will show your new name.
If more than 10 working days have passed and you have not heard back, contact ICICI customer service with your reference number. Delays can happen if the bank needs clarification on your documents or if there is a backlog in their verification team.
Name Changes and Your Linked Services
Changing your name in ICICI does not automatically update your name in other services linked to your account. If you have a credit card, investment account, insurance policy, or loan with ICICI, you will need to update your name in each of those separately. Contact the relevant department or log into each service's portal to make those changes.
Similarly, if you have set up automatic payments, standing instructions, or third-party transfers, those will continue to work after your name change. The bank's internal systems recognize your account by your account number, not your name, so these services will not be disrupted. However, if someone is sending you money and they use your name to identify the transfer, make sure they know your new name to avoid confusion.
If you have a joint account, both account holders must consent to the name change. Contact ICICI to confirm whether both names need to be updated or whether you can update only your portion of the account.
Frequently Asked Questions
How long does it take for my new name to show up on my debit card?
Your account name will update within 1 to 2 working days of approval, but your debit card will not automatically change. You will need to order a new card separately through your internet banking account or by visiting a branch. The new card usually arrives within 7 to 10 working days. Your old card will continue to work until the new one arrives.
Can I change my name if my account is in joint names?
Yes, but both account holders must consent. Contact ICICI customer service to confirm the process for your specific account. Usually, both account holders need to submit their documents, or one account holder can submit on behalf of both if they have a power of attorney.
What if my new name is very long or has special characters?
ICICI's system will accept your name as it appears on your legal document. If your name has hyphens, apostrophes, or characters from non-Latin scripts, enter it exactly as shown on your ID. If the system rejects it, contact customer service—they can manually update your account in their records.
Do I need to update my PAN card or Aadhaar before changing my bank name?
No. You can change your bank account name first, then update your PAN and Aadhaar separately with the government agencies. However, it is a good idea to update all of them eventually so your records match across financial institutions.
What if I submitted the wrong documents by mistake?
Contact ICICI customer service immediately with your reference number. If your request has not been approved yet, you can usually cancel it and resubmit with the correct documents. If it has already been approved, you will need to submit a new request to correct the name again.