The fastest way to access your account
Bank South checking accounts can be accessed through their website at banksouth.com or through the Bank South mobile app, available on iOS and Android. You will need your username (or the email address associated with your account) and your password to log in. If you do not have online access set up yet, you can create it during your first visit to the website or app by selecting "Enroll" or "Register".
The mobile app and website give you the same core functions: viewing your balance, checking recent transactions, transferring money between your own accounts, paying bills, and depositing checks by photo. The app also lets you lock or unlock your debit card instantly if it is lost or compromised.
If you are logging in from a new device or location, Bank South may ask you to verify your identity by entering a code sent to your phone or email. This is a security step and is normal.
Key Takeaways
- You can access your Bank South checking account through banksouth.com or the Bank South mobile app using your username and password.
- If you have never set up online access, you can enroll the first time you visit the website or app.
- Bank South may send a verification code to your phone or email when you log in from a new device for security purposes.
- The mobile app and website offer the same features, including balance checks, transfers, bill pay, and mobile check deposit.
Setting up online access for the first time
When you open a Bank South checking account, online access is not automatically turned on. You need to create it yourself. Go to banksouth.com and look for a link that says "Enroll" or "Register" — this is usually near the login box. You will be asked to enter your account number, Social Security number, and date of birth to verify your identity.
After verification, you will create a username and password. Your username can be your email address or a custom name you choose. Your password should be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Bank South will also ask you to set up a security question and answer — choose one you will remember but that is not easy for someone else to guess.
Once enrollment is complete, you can log in immediately. Some features like bill pay or external transfers may take 24 hours to become active.
What to do if you forget your password
On the Bank South login page, select "Forgot Password?" or "Forgot Username?" depending on what you need. You will be asked to enter your account number or the email address tied to your account. Bank South will send a password reset link to your email or a code to your phone, depending on what you have on file.
Click the link or enter the code, and you will be taken to a page where you can create a new password. The new password must follow the same rules as your original one: at least 8 characters with uppercase, lowercase, numbers, and a special character. You can log in with your new password right away.
If you do not receive the reset email or text within a few minutes, check your spam folder. If it is not there, call Bank South customer service at the number on the back of your debit card or on your account statements.
Using the Bank South mobile app
Download the Bank South app from the Apple App Store or Google Play Store. Open it and select "Log In" or "Enroll" if you have not set up online access yet. Enter the same username and password you use on the website. On your first login, the app may ask permission to access your phone's camera (for mobile check deposit) and location (for ATM finder).
The app saves your login information on your device, so you will not have to enter it every time. However, you can set up biometric login — using your fingerprint or face recognition — for faster access. Go to the app's settings menu and look for "Security" or "Biometric Login" to turn this on.
If you lose your phone or want to log out of the app remotely, call Bank South customer service and they can disable the app on that device. You can then log in again on a new phone.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, make sure you are typing them exactly as you created them — passwords are case-sensitive, meaning capital and lowercase letters are different. If you are still stuck, use the "Forgot Password?" link to reset it.
If your account is locked after several failed login attempts, wait 15 to 30 minutes and try again. Bank South locks accounts temporarily as a security measure. If it stays locked, contact customer service.
If you see a message that your account is not found or does not exist, double-check that you are using the correct account number or email address. If you recently opened the account, it may take up to 24 hours to appear in the online system.
If the website or app is running slowly or will not load, try clearing your browser's cache and cookies, or close and reopen the app. If the problem continues, Bank South may be performing maintenance — check their website or social media for updates.
Accessing your account from a shared or public computer
If you need to check your account from a computer that is not yours — at a library, internet café, or someone else's home — do not save your login information. After you finish, log out completely and clear the browser's cache. Some public computers have keyloggers or screen-capture software that can steal your password.
A safer option is to use the Bank South mobile app on your own phone, even if you are using someone else's WiFi. Your phone is less likely to have malware than a shared computer.
Never log into your Bank South account on a computer that shows signs of malware — pop-ups, slow performance, or unexpected toolbars. If you suspect your password has been compromised, change it immediately and call Bank South to report any unauthorized activity.
Frequently Asked Questions
Can I access my Bank South account without a password?
No. Bank South requires both a username and password to log in. If you have set up biometric login on the mobile app, you can use your fingerprint or face instead of typing your password, but you still need the password to set that up initially.
What should I do if I see a suspicious login attempt on my account?
Change your password immediately and call Bank South customer service at the number on your debit card. They can review your recent activity, flag unauthorized transactions, and help you secure your account. If money was taken without your permission, report it right away — Bank South has fraud protection limits on how long you have to report it.
Is it safe to use Bank South's website on my phone's browser instead of the app?
Yes, the website is secure on mobile browsers. However, the app is often faster and easier to use on a phone, and it lets you use biometric login. Either option is safe as long as you are using your own device and a secure internet connection.
How do I set up a second person to access my checking account?
Log into your account online and look for "Account Settings" or "Authorized Users." You can add another person's email address, and they will receive an invitation to set up their own login. They will have the same access you do unless you restrict certain features through your account settings.
Can I access my Bank South account if I am traveling outside the United States?
Yes, you can log in from anywhere with an internet connection. Bank South may ask for extra verification the first time you log in from a new country, such as a code sent to your phone. If your login is blocked, call customer service and let them know you are traveling — they can temporarily allow access from that location.