You can change most of your GasBuddy checking account details through the app or website, but some changes require you to contact GasBuddy support directly.
GasBuddy's checking account is tied to your GasBuddy Pay account, which handles your fuel purchases and rewards. When you need to update information—your name, address, phone number, email, or payment method—you have two paths: self-service changes you can make right now, and changes that require a support agent to process for security reasons.
The self-service route is faster. You log into your GasBuddy account on the website or app, navigate to your account settings, and update what you need. Changes to your email address, phone number, and mailing address typically take effect immediately or within a few hours. Payment method changes (adding or removing a debit or credit card) also process through the app without delay.
Changes that touch your actual bank account—your routing number, account number, or the bank itself—cannot be done online. These require you to contact GasBuddy support because they involve your direct deposit or ACH transfer details, and the company verifies your identity before making changes to prevent fraud.
Key Takeaways
- Email, phone number, mailing address, and payment card changes can be made directly in your GasBuddy account settings on the website or app.
- Bank account details, routing numbers, and account numbers require you to contact GasBuddy support by phone or email for security verification.
- Most self-service changes take effect immediately or within a few hours.
- You will need your account login and, for bank account changes, proof of identity or account ownership.
Changes You Can Make Yourself in the App or Website
Open the GasBuddy app or go to the website and sign into your account. Look for a menu option labeled "Account Settings," "Profile," or "My Account"—the exact label varies depending on whether you are on mobile or desktop, but it is always in the main menu or under your profile icon in the top corner.
From there, you will see sections for personal information, contact information, and payment methods. Click or tap the section you want to change, and the app or website will let you edit the field directly. For email and phone number, you may be asked to verify the new information by entering a code sent to your old email or phone—this is a security step and takes a few seconds.
Mailing address changes are straightforward: enter your new street address, city, state, and ZIP code. Payment method changes work the same way—you can add a new card, remove an old one, or set a different card as your default. These changes are live once you save them.
Bank Account Changes That Require Support
If you need to change the bank account that receives your GasBuddy rewards or direct deposits, you cannot do this through the app or website. Instead, contact GasBuddy support through the in-app help menu or by visiting their support website. You will need to provide your account number, the last four digits of your Social Security number, and possibly a photo ID or recent bank statement to verify you own the account.
GasBuddy processes these changes manually because they involve your actual bank details. The company needs to confirm your identity to prevent someone else from redirecting your money. Once support verifies your information, they will update your bank account in the system. This typically takes one to three business days.
If you are switching banks entirely, you will need to provide your new bank's routing number and your new account number. Have both pieces of information ready before you contact support—you can find your routing number on a check or by calling your bank, and your account number is on your debit card or in your online banking portal.
How to Contact GasBuddy Support for Account Changes
The fastest way to reach GasBuddy support is through the app itself. Open GasBuddy, go to the menu, and look for "Help," "Support," or "Contact Us." From there, you can start a chat with a support agent or submit a request describing what you need to change. Chat support is usually available during business hours and can often resolve bank account changes the same day.
You can also email GasBuddy support through their website. Go to the GasBuddy support page, find the contact form, and describe your request. Email responses typically come back within 24 to 48 hours on weekdays. Include your account email address and the specific change you need—for example, "I need to update my bank account to a new routing number and account number"—so the agent knows exactly what to do.
Phone support is available but less commonly advertised. Check the GasBuddy support page for a phone number, or ask the chat agent if you prefer to speak to someone directly. Have your account information and the new details ready before you call.
What Happens After You Make a Change
Self-service changes—email, phone, address, payment card—are usually active immediately. You may see a confirmation message in the app or a confirmation email sent to your new email address. If you changed your email, use that new address to log in next time.
Bank account changes take longer because they go through a verification process. Once support confirms your identity and updates your account, the new bank account will be active for future deposits or transfers. If you had a pending deposit or reward payout scheduled, it will go to your old account; only new transactions after the change will use your new account.
If you do not see a change reflected after a few hours (for self-service changes) or a few business days (for bank account changes), contact support again. Provide them with the date and time you made the change, and they can look up what happened in their system.
Troubleshooting Common Problems When Updating Your Account
If the app will not let you change your email or phone number, you may be locked out temporarily for security reasons. This happens if someone tried to access your account from an unfamiliar location or device. Wait a few hours and try again, or contact support to unlock your account manually.
If you entered a new email address but never received the verification code, check your spam or junk folder—verification emails sometimes land there. If it is not there, ask support to resend the code or to verify the email change on your behalf.
For payment card changes, if the app says your card was declined or rejected, the card may have expired, been reported lost, or have insufficient funds to process a test charge. GasBuddy sometimes runs a small test charge to verify the card is real; this charge is reversed within a few days. Try a different card, or contact your bank to confirm the card is active.
If you are trying to change your bank account and support asks for information you do not have, call your bank directly. They can provide your routing number and confirm your account number. Do not guess or estimate these numbers—they have to be exact for the change to work.
Frequently Asked Questions
How long does it take to change my email address?
Email changes are instant once you verify the new address by entering the code GasBuddy sends you. You can log in with your new email immediately after verification. If you do not receive the verification code, check your spam folder or ask support to resend it.
Can I change my bank account if I do not have my routing number?
You will need your routing number to complete the change. Call your bank or check a blank check—the routing number is the first nine digits on the bottom left. Your bank can also provide it over the phone in a few seconds.
What if I change my address but my rewards still go to the old one?
Address changes in your GasBuddy account affect your profile and statements, but rewards are tied to your bank account, not your mailing address. If rewards are going to the wrong place, the issue is your bank account setting, not your address. Contact support to confirm your bank account is correct.
Do I need to verify my identity every time I change my bank account?
Yes. GasBuddy asks for verification—usually your Social Security number, account number, and sometimes a photo ID or bank statement—each time you change your bank account details. This is a security measure to prevent fraud.
Can I change my account information if I forgot my password?
No. You will need to reset your password first. Use the "Forgot Password" link on the GasBuddy login page, enter your email, and follow the reset instructions. Once you have logged back in, you can make any changes you need.