Check the Wells Fargo system status page first
Wells Fargo publishes a real-time status page at wellsfargo.com/help/status that shows whether the mobile app, website, and other services are working. This page updates every few minutes and tells you whether an outage is happening right now, whether it is affecting all users or only some regions, and when Wells Fargo expects service to return.
If the status page shows "All Systems Operational", the problem is on your end—not Wells Fargo's servers. If it shows a red alert or warning, Wells Fargo knows about the outage and is working on it. You do not need to call or email; the status page is the fastest way to get the truth.
Bookmark this page so you can check it the next time you cannot log in. It saves you a phone call and tells you whether to wait or try a different way to access your account.
Key Takeaways
- Wells Fargo's status page at wellsfargo.com/help/status shows real-time outages and is faster than calling customer service.
- If the status page says all systems are operational, the problem is your device, internet connection, or login credentials—not Wells Fargo.
- During an outage, you can still access your account through the Wells Fargo website on a computer, or call 1-800-869-3557 to speak to a representative.
- Outages usually last between 30 minutes and a few hours; Wells Fargo posts updates on the status page as service is restored.
- If you need to make a payment or transfer money during an outage, use a different bank's app or call Wells Fargo directly to process it by phone.
Try the website instead of the app
If the Wells Fargo app will not open or keeps crashing, open a web browser on your phone or computer and go to wellsfargo.com. Log in with the same username and password you use for the app. The website often works when the app does not, because they run on different systems.
If you can log into the website and see your account, the app itself is the problem—not your login or Wells Fargo's servers. You can still check your balance, transfer money, pay bills, and deposit checks through the website while you wait for the app to be fixed.
If the website also will not load, and the status page shows an outage, Wells Fargo's systems are down. If the website works but the status page says everything is fine, restart your phone and try the app again.
Restart your phone and clear the app cache
Before assuming Wells Fargo is down, restart your phone completely. Power it off, wait 10 seconds, and power it back on. This clears temporary files and resets your connection to the internet.
If the app still will not work, clear its cache. On an iPhone, go to Settings > General > iPhone Storage, find Wells Fargo, tap it, and select "Offload App" (this keeps your login saved but clears temporary files). On Android, go to Settings > Apps > Wells Fargo > Storage > Clear Cache. Then try opening the app again.
Do not uninstall the app unless you have written down your username and any security questions you set up. Clearing the cache is faster and safer than deleting and reinstalling.
Check your internet connection and login credentials
If the status page shows all systems are operational and the website works fine, the problem is almost always your internet connection or your login information. Open any other website—Google, your email, a news site—to confirm you have internet access. If other sites load, your connection is fine.
If you cannot remember your password, use the "Forgot username or password?" link on the Wells Fargo login screen. Wells Fargo will send a reset link to the email address on file. If you cannot access that email, call 1-800-869-3557 and a representative can help you regain access.
If you recently changed your password or set up a new device, make sure you are typing it correctly. Passwords are case-sensitive, and spaces or special characters matter.
Call Wells Fargo if you need immediate help
If the app is down and you need to make a payment, transfer money, or check your balance right now, call Wells Fargo at 1-800-869-3557. A representative can process transfers and payments over the phone, check your account balance, and answer questions about your account.
Have your account number, Social Security number, and a form of ID ready before you call. Wait times are usually shorter early in the morning or late in the evening. If you are calling during a widespread outage, wait times may be longer than usual because many customers are calling at the same time.
If you need to deposit a check while the app is down, you can still mail it to Wells Fargo or deposit it at an ATM or branch location. Mobile check deposit through the app is not the only way to deposit.
What to do if the outage lasts more than a few hours
Most Wells Fargo outages last between 30 minutes and 2 hours. If the status page still shows an outage after 3 hours, check back every 30 minutes for updates. Wells Fargo posts estimated times for when service will return, though these estimates sometimes change.
If you have a time-sensitive payment due today, do not wait for the app to come back up. Call 1-800-869-3557 and ask a representative to process the payment by phone. This creates a record that you made the payment before the deadline, even if the app was not working.
If a bill is due while Wells Fargo is down, contact the company you owe money to and let them know the bank's systems are down. Most creditors and utilities will not penalize you for a late payment if you can show that you tried to pay but the bank's outage prevented it.
Frequently Asked Questions
How do I know if Wells Fargo is down or if it is just my phone?
Go to wellsfargo.com/help/status and check the real-time status. If it shows an outage, Wells Fargo is down. If it shows all systems operational, try the website at wellsfargo.com on your phone's browser. If the website works, restart your phone and clear the app cache. If the website also does not work, your internet connection is the problem.
Can I still pay my bills if the Wells Fargo app is down?
Yes. Call 1-800-869-3557 and a representative can process a bill payment over the phone. You can also pay directly through the biller's website if they accept online payments. If you use Wells Fargo's bill pay feature, the website version usually works even when the app does not.
Will I be charged a late fee if I cannot pay because the app is down?
No, as long as you can show you attempted to pay before the deadline. Call the company you owe money to and explain that Wells Fargo's systems were down. Keep a record of the call or email. If Wells Fargo's outage is documented on their status page, that serves as proof.
How often does the Wells Fargo app go down?
Wells Fargo typically experiences brief outages a few times per year, usually lasting less than an hour. Longer outages are rare. The status page shows the history of recent outages if you scroll down.
What if I forgot my password and cannot reset it because the app is down?
Call 1-800-869-3557. A representative can verify your identity and help you reset your password over the phone. Have your account number and Social Security number ready.