Update your billing address online, by phone, or in person
You can change your billing address at Wells Fargo through three main routes: your online account, a phone call to customer service, or a visit to a branch. The fastest method is usually online if you have access to Wells Fargo's website or mobile app — the change takes effect within one business day. If you prefer to speak with someone or do not have online access, calling 1-800-869-3557 (the general customer service number) or visiting your local branch works just as well, though you may need to wait on hold or for an appointment.
The address you change depends on what you are updating. If you want to change where Wells Fargo sends statements and bills, you are updating your mailing address. If you want to change the address tied to your account for verification or fraud prevention purposes, that is your residential address. Most people need to change both, and Wells Fargo lets you do this at the same time.
Key Takeaways
- Online changes through your Wells Fargo account or mobile app take effect within one business day and require only your login and new address.
- Phone changes reach customer service at 1-800-869-3557, and you will need your account number and a form of identification to verify your identity.
- In-branch changes happen immediately at any Wells Fargo location, and you must bring a government-issued ID and proof of your new address.
- If you changed your address but statements still arrive at the old one, contact Wells Fargo within two business days to confirm the change went through.
- A billing address change does not affect automatic payments or direct deposits unless you manually update those payees with your new address.
Changing your address online through your account
Log into your Wells Fargo account on the website or mobile app. Navigate to the settings or profile section — this is usually labeled "Settings," "Profile," or "Account Information" depending on which platform you use. Look for an option that says "Address," "Mailing Address," or "Contact Information."
Select the address you want to change. Wells Fargo typically shows both your mailing address (where statements go) and your residential address (tied to your account for security). You can change one or both. Enter your new address exactly as you want it to appear, including apartment or unit numbers, and confirm the zip code is correct. Click save or confirm, and the system will show you a confirmation message with an effective date — usually the next business day.
If you do not see an address option in your account settings, or if you get an error message, try logging out and logging back in. If the problem persists, call 1-800-869-3557 and ask a representative to walk you through the online process or make the change over the phone instead.
Changing your address by phone
Call Wells Fargo customer service at 1-800-869-3557. Have your account number ready, and be prepared to answer security questions to verify your identity — Wells Fargo may ask for your Social Security number, date of birth, or recent transaction details. Tell the representative you want to update your billing or mailing address.
Provide your new address clearly, spelling out street names and confirming the zip code. Ask the representative to repeat it back to you to make sure it was entered correctly. The representative will confirm the change is in the system and tell you when it takes effect — usually within one business day. Ask for a confirmation number or reference number in case you need to follow up later.
Call times vary, but Wells Fargo customer service is typically available Monday through Friday during business hours and Saturday mornings. Wait times can be long during peak hours, so calling early in the morning or mid-week may be faster.
Changing your address in person at a Wells Fargo branch
Visit any Wells Fargo branch with a government-issued ID (driver's license, passport, or state ID) and proof of your new address. Proof of address can be a recent utility bill, lease agreement, mortgage statement, or government mail with your name and new address on it. The document should be dated within the last 60 days.
Tell the teller or branch representative that you want to update your billing address. They will pull up your account, confirm your identity, and enter the new address into the system. The change takes effect immediately in the branch system, though it may take one business day to fully update across all Wells Fargo platforms. Ask for a written confirmation or receipt showing your new address.
If you do not have proof of your new address with you, the branch may still update your address on file, but Wells Fargo may send you a verification letter to confirm you live there. This adds a few extra days to the process.
What happens after you change your address
Once your address change is processed, Wells Fargo will send future statements and bills to your new address. The first statement or bill to the new address usually arrives within 7 to 10 business days, depending on your account type and billing cycle. If you are expecting a statement and it does not arrive within two weeks, contact Wells Fargo to confirm the address change went through.
Your change does not automatically update addresses with other companies or services. If you have automatic payments set up with Wells Fargo to pay a utility company, credit card, or loan, that payee still has your old address on file. You will need to contact those companies separately to update your address with them. The same applies to direct deposits — if your employer or a government agency deposits money into your Wells Fargo account, they have your address in their system, and you should update it with them as well.
If you changed your address because you moved and are closing your Wells Fargo account, tell the branch or customer service representative. They can help you with account closure and ensure no mail goes to your old address after you leave.
If your address change did not go through
If you changed your address but statements still arrive at the old one after two weeks, call 1-800-869-3557 and ask a representative to check your account. It is possible the change did not save, or there was a delay in the system. Have your account number and the new address you submitted ready.
If you changed your address online but received a confirmation email saying the change was pending or under review, wait 24 hours and log back into your account to see if it has been processed. Some address changes, especially those that differ significantly from your previous address, may trigger a verification step. Wells Fargo may send you a letter asking you to confirm the new address or may call you to verify before finalizing the change.
If you moved to a different state and your address change is being delayed, this may be because Wells Fargo needs to update your account for state tax or regulatory reasons. Call customer service and ask how long the out-of-state change will take — it is usually still within one to three business days.
Changing your address for specific account types
If you have a Wells Fargo credit card, checking account, savings account, or loan, the address change process is the same across all of them — updating your address in your online account or with customer service updates it for all linked accounts at once. However, if you have accounts at different Wells Fargo divisions (such as Wells Fargo Advisors for investments or Wells Fargo Home Mortgage for a home loan), you may need to update your address separately for those divisions.
For investment or brokerage accounts, log into your Wells Fargo Advisors account or call their customer service line. For mortgage accounts, contact Wells Fargo Home Mortgage directly. The main Wells Fargo customer service line can provide you with the correct phone number for any division you need to reach.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
The address change takes effect in Wells Fargo's system within one business day, but your next statement or bill may not reflect the new address for 7 to 10 days. This depends on when your billing cycle ends and when the statement is printed and mailed. If you need confirmation that the change went through before your next statement arrives, log into your account and check your profile.
Can I change my address if I do not have online access?
Yes. Call 1-800-869-3557 or visit a Wells Fargo branch in person. Both methods work without needing a computer or smartphone. Over the phone, you will need to verify your identity with security questions. In person, bring a government-issued ID and proof of your new address.
Will changing my address affect my credit score?
No. Updating your address with Wells Fargo does not affect your credit score. It is a routine account maintenance change. Credit bureaus may update your address based on information Wells Fargo reports, but the change itself has no impact on your credit.
What if I have a joint account — do both account holders need to approve the address change?
No. Either account holder can change the mailing address online or by phone. However, if you are changing the residential address tied to the account for security purposes, Wells Fargo may require both account holders to verify the change, depending on their policy. Call customer service if you are unsure whether both signatures are needed.
Do I need to update my address with Wells Fargo if I only use their online banking?
Yes. Even if you do not receive paper statements, Wells Fargo sends important account notices, tax documents, and security alerts to your mailing address on file. Keeping your address current ensures you receive these documents and helps Wells Fargo verify your identity if you call or visit a branch.