Update your address online, by phone, or in person at a branch
You can change your address at Wells Fargo through three main routes: your online account, a phone call to customer service, or by visiting a branch in person. The online method is fastest — most changes take effect within one business day. Phone and branch updates typically complete on the same day you request them, though it may take an additional business day for the change to show across all your accounts and statements.
The address you update is your mailing address, which is where Wells Fargo sends statements, tax documents, and account notices. If you have multiple accounts — checking, savings, credit cards, loans — you can update the mailing address for all of them at once, or keep different addresses for different accounts if you need to.
Whichever method you choose, have your account number and a form of identification ready. If you are updating the address on a joint account, both account holders may need to consent, depending on the account type.
Key Takeaways
- Online updates through Wells Fargo's website or mobile app are the fastest option and usually take effect within one business day.
- You can call Wells Fargo customer service at the number on the back of your card or statement to change your address by phone.
- Visiting a Wells Fargo branch in person with your ID and account number will complete the change the same day.
- Address changes apply to your mailing address only and do not affect your physical branch location or online banking access.
- If you have multiple accounts, you can update the address for all of them together or keep separate addresses for different accounts.
Change your address online through Wells Fargo's website
Log into your Wells Fargo account at wellsfargo.com using your username and password. Once you are in, look for "Profile" or "Settings" — the exact location varies slightly depending on whether you are on desktop or mobile, but it is usually in the top right corner or in a menu labeled with three horizontal lines.
Select "Personal Information" or "Account Settings" and find the section for "Address" or "Mailing Address." Enter your new address in full, including street, city, state, and ZIP code. Wells Fargo will ask you to confirm the change before it is saved. After you submit, you should see a confirmation message on screen and receive an email to your registered email address within a few minutes.
If you have multiple accounts at Wells Fargo, the system will show you which accounts the new address applies to. You can update all of them at once or choose specific accounts if you want to keep different mailing addresses for different products.
Change your address by calling Wells Fargo customer service
Call the number on the back of your debit card, credit card, or most recent statement. Have your account number and a government-issued ID ready before you call. Tell the representative you want to update your mailing address and provide the complete new address.
The representative will confirm your identity by asking for information like your Social Security number, date of birth, or answers to security questions you set up when you opened the account. Once verified, they will update the address in the system and give you a confirmation number. Write down this number for your records.
The change usually takes effect the same day, though it may take one additional business day to appear on all your accounts and statements. If you have multiple accounts, ask the representative whether the new address applies to all of them or only the one you called about.
Change your address in person at a Wells Fargo branch
Visit any Wells Fargo branch with a government-issued photo ID and your account number. You do not have to visit the branch where you opened the account — any branch can process the change. Tell a representative you need to update your mailing address and provide the new address in full.
The representative will update your account on the spot and give you a receipt or confirmation. The change takes effect immediately in the branch system, though it may take one business day to sync across all your online accounts and statements.
If you have questions about how the address change affects specific accounts or services, the branch representative can walk you through it while you are there, which can be helpful if you manage multiple accounts or products.
What happens after you change your address
Once your address is updated, all future statements, tax documents (like 1099 forms), and account notices will be sent to the new address. If you have paperless statements turned on, the address change does not affect that — your statements will still arrive by email.
Your old address will no longer receive Wells Fargo mail, so if you are moving, make sure to update your address before you leave your current residence. If mail arrives at your old address after the change, you can contact Wells Fargo to have it resent to your new address, though it is faster to update before you move.
If you have automatic bill payments set up or direct deposits coming to your Wells Fargo account, the address change does not affect those — they continue as normal. The address is for mailing purposes only.
Update your address if you have a Wells Fargo credit card
If you are updating the address on a Wells Fargo credit card, you can do it the same way as a checking or savings account — online, by phone, or in person. The address change applies to your billing statements and credit card notices.
If you have both a Wells Fargo credit card and a checking account, you can update both at the same time through your online account. The system will show you all your accounts and let you apply the new address to all of them or to specific ones.
If you are moving and want to make sure your credit card statements reach you at the new address, update it as soon as possible. Credit card companies report your address to credit bureaus, so updating it also helps keep your credit report current.
Troubleshoot if your address change did not go through
If you updated your address online but it still shows the old address in your account after one business day, log back in and check the "Personal Information" section to see what is currently on file. Sometimes the system requires you to confirm the change through an email link before it takes effect.
If you called or visited a branch and the address did not update, call customer service again and reference the confirmation number you received. Provide the new address again and ask the representative to verify it was entered correctly in the system. If there is a technical issue, they can escalate it to the back-office team.
If you are having trouble accessing your online account to make the change, try resetting your password or using the Wells Fargo mobile app instead. If neither works, call customer service — they can update your address over the phone while you troubleshoot the account access issue separately.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Online and phone updates usually take effect within one business day. Your next statement will reflect the new address. If you updated your address on a Friday or weekend, it may not show until the following week's statements are generated.
Can I have different mailing addresses for different Wells Fargo accounts?
Yes. When you update your address online or by phone, the system shows you all your accounts and lets you choose which ones get the new address. You can keep one address for your checking account and a different address for your credit card if you need to.
Do I need to update my address if I only use online banking?
Yes. Even if you use online banking, Wells Fargo still sends tax documents, legal notices, and account statements by mail. Updating your address ensures these documents reach you at the correct location.
What if I am updating the address on a joint account?
The primary account holder can usually update the mailing address without the co-owner's consent. However, some account types may require both parties to consent. If you are unsure, call customer service and ask whether the co-owner needs to approve the change.
Can I change my address if I do not have my account number?
Online, you can log in with your username and password — you do not need your account number. By phone or in person, having your account number speeds up the process, but a representative can look up your account using your name, Social Security number, and date of birth if you do not have it handy.