Truist branch hours vary by location, but most open at 9 a.m. on weekdays and close between 5 and 6 p.m.

Truist does not set a single opening time across all branches. Each location has its own schedule based on customer traffic and staffing. The majority of branches open at 9 a.m. Monday through Friday, but some open as early as 8 a.m. or as late as 10 a.m. Closing times typically fall between 5 p.m. and 6 p.m. on weekdays. Saturday hours are shorter — most branches open at 9 a.m. and close by 1 p.m. or 2 p.m. Many branches are closed on Sundays, though some locations in high-traffic areas may have limited Sunday hours.

The fastest way to find your specific branch's hours is to visit Truist's branch locator on their website, enter your zip code or address, and click on the branch name. The locator shows current hours, services available at that location, and whether appointments are recommended. You can also call the branch directly — the phone number appears in the locator results — or use the Truist mobile app, which displays hours for branches near you.

Key Takeaways

  • Most Truist branches open at 9 a.m. on weekdays and close between 5 and 6 p.m., but hours vary by location.
  • Saturday hours are typically 9 a.m. to 1 or 2 p.m.; most branches are closed Sundays.
  • Use the Truist branch locator on their website or mobile app to see the exact hours for your nearest location.
  • Customer service by phone is available outside branch hours — call the number on the back of your debit or credit card.

How to find your branch's specific hours

Go to Truist.com and select "Locations" or "Find a Branch" from the main menu. Enter your zip code, city, or street address in the search box. The results will show all nearby branches with their full hours, address, phone number, and available services (such as safe deposit boxes, notary services, or mortgage consultations).

If you prefer not to use the website, call Truist's main customer service line at 1-800-872-2657. A representative can tell you the hours of your nearest branch and help you with account questions while you have them on the phone. This number is available Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.

Weekend and holiday hours

Saturday hours at most Truist branches run from 9 a.m. to 1 p.m. or 2 p.m. Some high-volume branches in urban areas may stay open until 3 p.m. on Saturday. Very few Truist branches are open on Sunday; if you need Sunday banking, check your specific branch's hours in the locator before planning a trip.

On federal holidays — including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas — Truist branches are closed. The branch locator and the Truist website list which holidays affect your local branch. If you need to deposit checks or move money on a holiday, use the Truist mobile app, online banking, or an ATM.

Customer service hours outside branch locations

You do not have to visit a branch to reach Truist. Phone customer service is available at 1-800-872-2657 Monday through Friday from 8 a.m. to 9 p.m. Eastern time, and Saturday from 9 a.m. to 5 p.m. Eastern time. This line handles account questions, card issues, transfers, and general banking needs. If you call outside these hours, you can leave a message and a representative will return your call during business hours.

Online banking and the Truist mobile app are available 24/7. You can check balances, transfer money between accounts, pay bills, deposit checks by mobile capture, and manage alerts at any time. For urgent issues outside phone hours — such as a lost or stolen card — use the app to lock your card immediately or call the number on the back of your card, which has a separate line for fraud and security emergencies.

What to do if you need banking outside standard hours

Truist ATMs are available 24/7 at most branch locations and throughout their network. You can withdraw cash, deposit checks, transfer money, and check your balance without visiting a teller. If you use an ATM outside the Truist network, you may be charged a fee by the other bank; Truist reimburses some out-of-network ATM fees depending on your account type, so check your account terms.

For deposits, the mobile app lets you photograph the front and back of a check and deposit it without a branch visit. Funds typically appear in your account within one business day. If you need to speak to someone urgently outside business hours and it is not a fraud emergency, send a secure message through online banking or the app; a representative will respond during the next business day.

Making an appointment at your branch

For complex transactions — opening a new account, applying for a loan, setting up a safe deposit box, or getting notary services — Truist recommends scheduling an appointment rather than walking in. You can book an appointment through the branch locator on Truist.com, through the mobile app, or by calling your branch directly. Appointments are often available outside standard hours for customers who cannot visit during the day.

When you book an appointment, you will see available time slots for the next several days. Bring your ID and any documents related to your transaction (such as a mortgage pre-approval letter or proof of address for a new account). If you need to cancel or reschedule, do so at least 24 hours in advance through the same channel where you booked.

Frequently Asked Questions

Are all Truist branches open at the same time?

No. Each branch sets its own hours based on location and staffing. Most open at 9 a.m. on weekdays, but some open earlier or later. Use the branch locator to see your specific branch's hours.

Can I do my banking if the branch is closed?

Yes. Use the Truist mobile app or online banking to check balances, transfer money, pay bills, and deposit checks 24/7. ATMs are also available around the clock at most branch locations.

What is the phone number for Truist customer service?

Call 1-800-872-2657 Monday through Friday, 8 a.m. to 9 p.m. Eastern time, or Saturday 9 a.m. to 5 p.m. Eastern time. For fraud or a lost card, call the number on the back of your card.

Do Truist branches open on Sundays?

Most do not. A small number of high-traffic branches may have limited Sunday hours. Check your branch's hours in the locator before planning a Sunday visit.

Can I schedule an appointment outside regular branch hours?

Yes. When you book through the branch locator or mobile app, you will see available appointment slots, which sometimes extend beyond standard branch hours. Call your branch directly to ask about early morning or evening appointments.