How to check if Truist is open right now
The fastest way to know if your Truist branch is open today is to visit truist.com, click "Locations," enter your zip code or city, and look at the branch hours listed for that specific location. Truist branches do not all keep the same hours — a branch in one city may close at 5 p.m. while another closes at 6 p.m., and some locations are closed on Saturday or Sunday.
If you need to reach someone immediately, call the branch directly. The phone number appears in the location results on their website. A staff member can tell you whether the branch is open now and whether they can help with what you need, or direct you to a location that can.
For questions that do not require a branch visit — account balance, payment status, fraud reports, or general questions — Truist customer service is available by phone 24/7. Call the number on the back of your debit or credit card, or visit truist.com and select "Contact Us" to find the right department.
Key Takeaways
- Truist branch hours vary by location, so you must check the specific branch you plan to visit on truist.com or by calling directly.
- Most Truist branches are open Monday through Friday, but Saturday and Sunday hours differ widely by location.
- Truist customer service by phone operates 24 hours a day, seven days a week for account questions and issues that do not require an in-person visit.
- If a branch is closed, you can still deposit checks, transfer money, and pay bills through the Truist mobile app or website.
Standard Truist branch hours and what varies
Most Truist branches open at 9 a.m. on weekdays, but closing time ranges from 5 p.m. to 6 p.m. depending on the location. Some branches stay open until 7 p.m. on certain weekdays. Saturday hours typically run from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., and many branches are closed on Sunday entirely.
Holiday schedules also shift branch hours. Truist closes branches on federal holidays like New Year's Day, Memorial Day, Independence Day, Thanksgiving, and Christmas. On the day before or after a holiday, some branches may open late or close early. Check the location page on truist.com a few days before a holiday if you need to visit.
Urban branches often stay open longer than branches in smaller towns. A Truist location in a downtown area may have different hours than one in a suburb or rural area, even within the same state.
What you can do when the branch is closed
You do not need a branch to handle most banking tasks. The Truist mobile app and website let you deposit checks by taking a photo, transfer money between accounts, pay bills, and check your balance at any time. These services work 24 hours a day, seven days a week.
ATMs are also available outside branch hours. You can withdraw cash, deposit checks, and transfer money at any Truist ATM or at ATMs in the Allpoint network, which includes thousands of machines nationwide. Some transactions at non-Truist ATMs may carry a fee — check your account terms or call customer service to confirm.
If you need to speak with someone outside branch hours, call Truist customer service at the number on your card. They can help with account questions, fraud reports, lost cards, and payment issues. For complex problems that require a signature or in-person verification, ask the representative to schedule an appointment at a branch during business hours.
Finding a Truist branch near you
Go to truist.com, select "Locations," and enter your zip code or address. The map shows all nearby branches with their hours, phone numbers, and services offered. Some branches offer investment services, mortgage services, or business banking, while others handle basic checking and savings accounts only.
If the nearest branch is far away or has hours that do not work for you, look for a Truist ATM in the same results. You can also ask whether another branch closer to your home or work has the hours you need. Truist has branches across the Southeast and Mid-Atlantic, so options vary by region.
What to do if you cannot reach Truist today
If a branch is closed and you have an urgent issue — a fraudulent charge, a lost card, or a payment that needs to stop — call Truist customer service immediately. The phone line is staffed 24/7, and representatives can freeze your card, dispute a charge, or stop a payment without waiting for a branch to open.
For non-urgent matters, send a secure message through your online account or the mobile app. Truist typically responds within one business day. This works well for questions about fees, account statements, or changes to your account settings.
If you need a cashier's check, a notary, or a signature on a document, those services require a branch visit. Ask the representative when you call whether the task can wait until the next business day, or whether another branch nearby has different hours that might work for you.
Truist hours during holidays and special closures
Truist closes all branches on New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. On these dates, no branches are open, but customer service by phone and the mobile app remain available.
The day before or after a holiday, some branches may have reduced hours. If you are planning a visit around a holiday, check the specific branch location on truist.com or call ahead to confirm hours. This is especially important around Thanksgiving and Christmas, when hours can shift by several days.
Frequently Asked Questions
Can I do my banking if Truist is closed?
Yes. You can deposit checks, transfer money, pay bills, and check your balance through the Truist mobile app or website 24/7. You can also withdraw cash at any Truist ATM or Allpoint ATM. For account questions or urgent issues like fraud, call Truist customer service at the number on your card — they are available around the clock.
How do I find the phone number for my local Truist branch?
Visit truist.com, go to "Locations," enter your zip code, and click on the branch you want to call. The phone number appears in the location details. You can also call Truist customer service at the number on your card and ask them to transfer you to a specific branch.
Are Truist branches open on weekends?
Most Truist branches are open on Saturday from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., but hours vary by location. Many branches are closed on Sunday. Check your specific branch on truist.com to confirm weekend hours.
What if I need to visit a branch but it is closed?
Call the branch or Truist customer service to ask whether another nearby location is open, or whether your issue can be handled by phone or through the app. For urgent matters like fraud or a lost card, call customer service immediately — they can help 24/7 without a branch visit.
Does Truist have extended hours at any branches?
Some Truist branches stay open until 6 p.m. or 7 p.m. on weekdays, but this varies by location. Check truist.com for your specific branch, or call ahead to ask whether a nearby location has later hours that work for you.