Truist is closed on Good Friday
Truist Bank observes Good Friday as a federal holiday and closes all branches nationwide. If you need to deposit checks, withdraw cash, or handle transactions in person, you will need to wait until Saturday or Monday. Good Friday falls on different dates each year—it is always the Friday before Easter Sunday.
The closure applies to all Truist locations, including drive-through windows. ATMs remain available 24/7, so you can withdraw cash or check your balance even when branches are closed. Mobile banking and online services also stay active, letting you transfer money, pay bills, and manage your account from your phone or computer.
Key Takeaways
- All Truist branches close on Good Friday, but ATMs and online banking work normally that day.
- You can still deposit checks using mobile deposit through the Truist app or ATM deposit slots if your branch has them.
- If you need to speak with a banker or handle a complex transaction, plan ahead and visit on Thursday or wait until Monday.
- Truist's customer service phone line is also closed on Good Friday, so email or use the mobile app for urgent questions.
What you can do on Good Friday without visiting a branch
Mobile deposit through the Truist mobile app lets you photograph the front and back of a check and submit it without going to a branch. The check clears on the same timeline as a branch deposit, though processing may take an extra day if you submit after business hours. You do not need a teller or a physical location to complete this transaction.
ATM deposits work at Truist ATMs that have envelope-free deposit slots. You insert your check or cash, and the machine reads and counts it immediately. The funds post to your account the same way as a branch deposit. If your local ATM does not have a deposit slot, mobile deposit is your fastest option.
Transfers between your own Truist accounts, bill payments, and peer-to-peer transfers through the app all process normally on Good Friday. Scheduled transfers you set up in advance will go through automatically. The only limitation is that you cannot speak to a live banker or visit a physical location.
When Truist reopens after Good Friday
Truist branches reopen on Saturday morning at their normal Saturday hours, which vary by location. Most branches open at 9 a.m. on Saturday, though some open as early as 8 a.m. or as late as 10 a.m. Check your specific branch's hours on the Truist website or by calling ahead on Thursday.
If you cannot visit on Saturday, branches return to full weekday hours on Monday. Monday is a regular business day with no closures, so you have a full window to handle any transactions that require a teller or banker.
Transactions that require a branch visit
Cashier's checks, money orders, and notarization services require a teller and can only be done at a branch during business hours. If you need one of these for a closing, payment, or legal document, you must plan to visit before Good Friday or after it reopens. Ordering a cashier's check online is sometimes possible through Truist, but you still need to pick it up at a branch or have it mailed to you.
Account disputes, fraud claims, and complex account changes also require speaking to a banker in person or by phone. Since the customer service line closes on Good Friday, you will need to handle these on Thursday or wait until Monday. If a fraud issue is urgent, you can still report it through the mobile app or online banking, and Truist will investigate when staff returns.
Planning ahead for Good Friday transactions
If you know you need cash, deposits, or transfers on or around Good Friday, complete them on Thursday. Withdraw extra cash Thursday if you think you will need it Friday through Sunday. Deposit checks Thursday using mobile deposit or a branch visit so they clear before the weekend.
For bills due on Good Friday or the weekend, pay them online or through the app a day or two early. Scheduled payments you set up in advance will process on time even if the branch is closed. If a payment is due Monday, you have until Monday morning to submit it online without penalty.
Truist customer service on Good Friday
The Truist customer service phone line is closed on Good Friday. If you have questions or need help, use the chat feature in the mobile app, send a message through online banking, or email Truist support. Response times may be longer because staff is not working, but your message will be answered when they return on Saturday or Monday.
For urgent fraud or security issues, the mobile app and online banking both have fraud reporting options that work 24/7. You do not need to speak to someone immediately to report suspicious activity—documenting it in the system protects your account and starts an investigation.
Frequently Asked Questions
Can I use my Truist debit card on Good Friday?
Yes. Your debit card works at any merchant, ATM, or online retailer on Good Friday. The bank closure only affects branch locations and phone customer service, not card transactions or ATM access.
Will my direct deposit go through on Good Friday?
Direct deposits scheduled for Good Friday may arrive a day late because the bank is closed. Most employers process payroll the day before a holiday to account for this. Check with your employer or your pay stub to see when your deposit is scheduled.
What if I need to dispute a charge on Good Friday?
Report the dispute through the mobile app or online banking on Good Friday itself. Truist will investigate when staff returns. You do not need to call a banker—documenting the dispute in writing protects your account and starts the process immediately.
Are Truist ATMs open on Good Friday?
Yes. All Truist ATMs are open 24/7, including Good Friday. You can withdraw cash, deposit checks (if your ATM has a deposit slot), transfer money, and check your balance anytime.
Can I open a new account on Good Friday?
No. Opening a new account requires a banker and can only be done at a branch during business hours. You can start the process online through the Truist website, but you will need to complete it at a branch on Thursday, Saturday, or Monday.