Check Truist's official status page first
Truist publishes real-time updates about app outages and service disruptions on their status page at status.truist.com. This page shows whether the mobile app, website, and specific features like transfers or bill pay are working or experiencing problems. If the status page shows a green indicator, the app is running normally on Truist's end — which means the problem is likely on your device or network.
The status page updates continuously during an outage and typically includes an estimated time for restoration. You can also check Truist's social media accounts (Twitter/X, Facebook) for announcements about widespread issues, though the official status page is always more current than social posts.
Key Takeaways
- Check status.truist.com first to see whether Truist has reported an outage affecting the app or specific features.
- If the status page shows green, restart your phone, clear the app cache, and check your internet connection before assuming the app is broken.
- Force-close the Truist app completely, then reopen it — this fixes most temporary glitches without requiring a reinstall.
- If you cannot access your account during an outage, call Truist customer service at 1-800-872-2657 to confirm the issue and ask about alternative ways to move money or pay bills.
- Reinstalling the app should be your last step, not your first, because it takes longer and rarely solves the problem if the app itself is working.
Restart the app and your phone
Most app problems disappear after a force-close and restart. On iPhone, swipe up from the bottom of the screen to open the app switcher, find Truist, and swipe it up to close it completely. On Android, go to Settings > Apps > Truist, tap "Force Stop," then wait 10 seconds before opening the app again.
If that does not work, restart your entire phone. Power it off completely, wait 30 seconds, and turn it back on. This clears temporary memory and resets your connection to Truist's servers. Open the app again and try logging in. Most users regain access after this step alone.
Clear the app cache without losing your login
Cached data can become corrupted and prevent the app from loading properly. On iPhone, go to Settings > General > iPhone Storage, find Truist, tap it, and select "Offload App" (not "Delete App" — offloading keeps your login information). Wait a few seconds, then tap "Reinstall App" and log back in.
On Android, go to Settings > Apps > Truist > Storage > Clear Cache. This removes temporary files without erasing your saved login credentials. Open the app and try again. If you still cannot log in after clearing cache, you may need to enter your username and password again, but your account itself is not affected.
Check your internet connection and device storage
A weak or unstable connection can make the app appear broken when it is actually working. Switch between Wi-Fi and mobile data to see if one works better than the other. If you are on Wi-Fi, move closer to the router or restart it by unplugging for 30 seconds.
Also check how much storage space your phone has available. If your device is nearly full (less than 500 MB free), the app may not function properly. Delete photos, videos, or unused apps to free up space, then try Truist again. Low storage is a common reason apps freeze or fail to load.
Contact Truist if the app is still down
If the status page shows an outage and you need to access your account urgently, call Truist customer service at 1-800-872-2657. They can confirm whether the outage is ongoing, tell you when service is expected to return, and help you with time-sensitive transactions like bill payments or transfers over the phone.
During a widespread outage, wait times can be long. If you need to pay a bill before the app comes back online, ask the representative whether you can pay by phone, through the website (which may still work when the app does not), or by setting up a one-time payment through your biller directly. Truist also offers online banking at truist.com, which sometimes remains available even when the mobile app is down.
Reinstall the app only as a last resort
Uninstalling and reinstalling the Truist app should be your final step, not your first. Reinstalling takes time and rarely fixes the problem if the app itself is working on Truist's servers. Before you reinstall, make sure you have tried force-closing, restarting your phone, clearing cache, and checking your connection.
If you do reinstall, delete the app from your phone, restart your device, then download Truist fresh from the App Store (iPhone) or Google Play (Android). Log in with your username and password. Your account data is stored on Truist's servers, not on your phone, so reinstalling will not erase anything — but it also will not fix an outage on Truist's end.
Frequently Asked Questions
Can I use the Truist website if the app is down?
Often yes. The mobile app and website run on separate systems, so an app outage does not always affect truist.com. Try logging in at truist.com through your phone's web browser. You may be able to pay bills, transfer money, or check your balance there while the app is being repaired.
Will I lose money if I cannot access my account during an outage?
No. An outage only prevents you from viewing your account or making transactions — it does not affect the money itself or any automatic payments already scheduled. Once the app or website comes back online, your account will be exactly as you left it.
How long do Truist app outages usually last?
Most outages last between 15 minutes and 2 hours. The status page will show an estimated restoration time. If an outage lasts longer than 4 hours, call customer service to confirm whether the issue is widespread or specific to your account.
What if only one feature is not working, like bill pay or transfers?
Check the status page to see whether that specific feature is listed as having problems. If it is, wait for Truist to restore it — you cannot work around a feature outage. If the status page shows that feature as working, try force-closing the app and restarting your phone, then attempt the transaction again.
Do I need to update the app to fix an outage?
Not usually. An outage on Truist's servers is not fixed by updating the app on your phone. However, if you have not updated the app in several months, an old version may have bugs that a newer version has fixed. Check the App Store or Google Play for updates, but do not expect an update to resolve an active outage.