You can close a Truist savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance

The fastest way to close a Truist savings account is to call Truist Customer Service at 1-800-872-2657 and ask to speak with someone who handles account closures. Have your account number ready. They will confirm your identity, check for any remaining balance, and process the closure. If you have money in the account, they will ask how you want it sent — usually by check mailed to your address on file, or transferred to another bank account you provide.

You can also close the account in person at any Truist branch. Bring a photo ID and your account number. A teller can process the closure immediately and give you options for your remaining balance on the spot. If you prefer not to visit a branch or call, some Truist account holders can initiate closure through Truist's online banking platform, though you may still need to confirm by phone.

Before you close, make sure no automatic payments or direct deposits are still linked to the account. Truist will not close an account with pending transactions, and if you close it while payments are scheduled, those transactions may fail or create overdraft fees on another account.

Key Takeaways

  • Call Truist at 1-800-872-2657 to close by phone, or visit a branch in person with your ID and account number.
  • Stop all automatic payments and direct deposits before closing, or the closure will be delayed and transactions may fail.
  • Any remaining balance will be sent by check or transferred to another account you specify — confirm the method with Truist before hanging up.
  • The closure typically takes effect within one to three business days, though checks can take five to seven business days to arrive.
  • If your account is overdrawn or has a negative balance, you must pay it before Truist will close the account.

What happens to your money when you close

Truist will not close an account that has a positive balance without moving that money somewhere. When you call or visit to close, tell them whether you want the balance sent by check or transferred to another bank account. If you choose a transfer, provide the routing number and account number of the receiving bank. Truist processes transfers within one to three business days.

If you choose a check, Truist will mail it to the address on file for your account. Checks typically arrive within five to seven business days, though this can vary depending on mail delivery in your area. Write down the check amount and the date you requested closure so you can track it if it does not arrive within two weeks.

If your account is overdrawn — meaning you owe Truist money — you cannot close it until the negative balance is paid. Truist will tell you the amount owed when you call or visit. You can pay it from another account, by check, or in person at a branch.

Stopping automatic payments and direct deposits first

Any recurring payment or deposit tied to your savings account must be canceled or moved before closure. This includes automatic bill payments, transfers to other accounts, paycheck direct deposits, and recurring transfers from other banks. If you close the account while these are still active, the transactions will fail, and you may face overdraft fees or missed payments.

To stop automatic payments, log into your Truist online banking account and look for the "Payments" or "Transfers" section. You can cancel individual payments or recurring transfers from there. For paycheck direct deposits, contact your employer's payroll department and provide them with your new bank account information if you are moving to another bank.

Give yourself at least one week before closing to make sure all recurring items have been stopped. If you are unsure whether anything is still linked to the account, call Truist at 1-800-872-2657 and ask them to review your account for active payments or deposits.

Closing online versus by phone versus in person

Truist's online banking platform allows some account holders to initiate closure directly, but the process varies by account type. Log into your account, look for account settings or account management, and search for a "close account" option. If you see it, you can start the closure online. However, Truist may still require you to confirm by phone before the closure is final.

Calling is usually the most straightforward method because a representative can answer questions about your balance, confirm where your money will go, and process everything in one conversation. The call typically takes five to ten minutes. Phone lines are open Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.

Visiting a branch in person is the best option if you want immediate confirmation and have questions about your account. You can also withdraw your balance in cash if you prefer not to wait for a check or transfer. Bring your photo ID and account number. Branch hours vary by location, so check Truist's website or call ahead to confirm when your nearest branch is open.

How long the closure takes

Once Truist processes your closure request, the account is typically closed within one to three business days. You will receive a confirmation letter in the mail within one to two weeks. If you requested a check for your balance, add five to seven business days for mail delivery.

If you transferred your balance to another bank, that transfer usually completes within one to three business days. Check your receiving bank's account to confirm the deposit arrived. If it has not appeared after three business days, contact Truist to verify the transfer was sent correctly.

Do not assume the account is closed just because you made the request. Wait for the confirmation letter from Truist before you consider it final. If you do not receive confirmation within three weeks, call Truist to check the status.

What to do if your account has a negative balance

If your savings account is overdrawn, Truist will not close it until you pay the negative balance. When you call to close, they will tell you exactly how much you owe. This amount includes the overdraft itself plus any overdraft fees Truist charged.

You can pay the negative balance from another account by transferring money into the overdrawn savings account, or you can pay by check or in person at a branch. Once the balance reaches zero or positive, you can proceed with closure. Truist will not waive the overdraft fees, so the full amount owed must be paid before closure is complete.

Frequently Asked Questions

Can I close my Truist savings account if I still have automatic payments scheduled?

No. Truist will not close an account with active automatic payments or direct deposits. You must cancel all recurring transactions first. Stop them through your online banking account or by calling Truist, then wait a few days to confirm they have been removed before requesting closure.

How long does it take to get my money after I close the account?

If you request a check, allow five to seven business days for mail delivery after Truist processes the closure. If you request a transfer to another bank account, the money typically arrives within one to three business days. Call Truist to confirm the transfer was sent if you do not see it after three days.

What if I close my account and then need to access it again?

Once Truist closes your account, you cannot reopen it. If you change your mind, you will need to open a new savings account. Contact Truist to discuss options for opening a new account if you decide you need one.

Do I have to pay a fee to close my Truist savings account?

Truist does not charge a fee to close a savings account. However, if your account is overdrawn, you must pay the negative balance and any overdraft fees before closure is complete.

What if I close my account but my paycheck direct deposit is still set up?

Your paycheck will fail to deposit once the account is closed, and your employer may charge a fee for the failed deposit. Contact your payroll department immediately and provide your new bank account information so future paychecks go to the correct account.