You can close a TD Bank savings account in person, by phone, or by mail—but you must withdraw or transfer your balance first and settle any outstanding fees

TD Bank does not charge a monthly maintenance fee on most savings accounts, but they do require you to close the account through specific channels. You cannot simply stop using it. The bank needs written or verbal confirmation that you want to close it, and you must have a zero balance before they will process the closure. If you have money in the account, you transfer it out or withdraw it. If you owe fees or have a negative balance, those must be paid before closure.

The fastest method is to visit a TD Bank branch in person with your ID and account number. A teller can close the account on the spot, print a confirmation, and answer questions about where your remaining balance goes. If you cannot reach a branch, you can call TD Bank customer service at 1-800-937-8372 and request closure over the phone. By mail, you send a signed letter requesting closure to your local branch or the address on your statement, though this takes longer and leaves no immediate proof.

Key Takeaways

  • You must withdraw or transfer your entire account balance to zero before TD Bank will close the account.
  • Visiting a branch in person is the fastest method and gives you a printed confirmation of closure on the same day.
  • If you have pending deposits or automatic transfers set to that account, cancel or redirect them before you close it.
  • TD Bank will not close an account with a negative balance; you must pay any outstanding fees or overdraft charges first.
  • After closure, keep your confirmation letter or receipt for your records in case the bank sends future statements by mistake.

Steps to close your account in person

Go to any TD Bank branch with your government-issued ID and your savings account number. You can find your account number on your debit card, a recent statement, or by logging into your online banking. Tell the teller you want to close the account. They will pull up your account, confirm the current balance, and ask how you want to receive the money—as cash, a check, or a transfer to another bank account.

If your balance is zero, the teller will process the closure immediately and print a confirmation receipt. If you have money in the account, the teller will help you withdraw or transfer it at that moment. Once the balance is zero and any fees are paid, the account closes. The teller will give you a written confirmation with the closure date and your final balance. Keep this receipt.

Closing your account by phone

Call TD Bank customer service at 1-800-937-8372 during business hours. Have your account number and ID information ready. Tell the representative you want to close your savings account. They will verify your identity by asking for your Social Security number, date of birth, or other security questions.

The representative will check your balance. If it is not zero, they will ask how you want to handle the remaining money. You can request a check be mailed to you, authorize a transfer to another account, or arrange a withdrawal at a branch. Once your balance is zero and fees are settled, the representative will process the closure and give you a confirmation number. Write down this number and the date. Ask the representative to email or mail you a written confirmation, since a phone call alone leaves no paper trail.

Closing your account by mail

Write a letter to TD Bank requesting closure of your savings account. Include your full name, account number, the date, and a clear statement that you want to close the account. Sign the letter. Mail it to your local TD Bank branch address or to the address listed on your most recent statement. Include a copy of your ID if you are mailing from an address different from the one on file.

This method is slower—expect two to four weeks for processing. The bank will send you a confirmation letter once the account is closed. Before you mail the letter, make sure your balance is zero and any fees are paid. If you have an outstanding balance, the bank may not process the closure request and will send your letter back. Do not rely on this method if you need immediate confirmation; use the phone or branch visit instead.

What to do with your money before closing

Decide where your savings will go. You can withdraw cash at any TD Bank branch or ATM, transfer the money to another bank account (yours or someone else's), or request a check. If you are transferring to another bank, you will need the receiving account number and routing number. TD Bank can process an internal transfer to your checking account instantly if you have one with them.

If you have automatic deposits or transfers set to this savings account, change them before you close the account. Log into your online banking or call the organizations making those deposits (your employer, Social Security, insurance company) and update your account information. If you miss this step, deposits may fail or bounce back, and you could miss a payment or paycheck.

Handling fees and negative balances

Check your account for any outstanding fees before you attempt to close it. TD Bank may charge fees for overdrafts, returned checks, or other services. If your account has a negative balance, you owe that money to the bank. You cannot close the account until the balance is zero or positive.

If you have a negative balance, deposit enough money to bring it to zero, then proceed with closure. If you are unsure whether you have fees or a negative balance, call customer service or visit a branch and ask for your current account status. The teller or representative will tell you exactly what you owe and how to settle it.

After your account is closed

Keep your closure confirmation for at least one year. If TD Bank sends you statements or notices after the account is closed, contact them with your confirmation number to report the error. Do not ignore mail from the bank—if there is a problem with the closure, you want to know about it.

If you closed the account in person, you have a receipt. If you closed it by phone, you have a confirmation number. If you closed it by mail, you will receive a letter from the bank. Any of these documents proves the account was closed on a specific date. Save it with your financial records.

Frequently Asked Questions

Can I close my TD Bank savings account online?

No. TD Bank does not offer account closure through their website or mobile app. You must close the account in person at a branch, by phone at 1-800-937-8372, or by mail. Online banking lets you view your balance and transfer money, but not initiate closure.

What happens to my debit card if I close my savings account?

Your debit card is linked to your checking account, not your savings account. Closing the savings account does not affect your debit card. If you close your checking account instead, the card will stop working. Make sure you are closing the correct account.

How long does it take for TD Bank to close my account?

In person or by phone, closure is immediate—you get a confirmation the same day. By mail, expect two to four weeks. The bank may take a few extra days to process the final paperwork and send you written confirmation, but the account is closed as soon as you receive your confirmation number or receipt.

Will closing my savings account hurt my credit score?

No. Closing a savings account does not affect your credit score. Credit scores are based on credit history—loans, credit cards, and payment history. Savings accounts are not reported to credit bureaus. You can close a savings account without any impact on your credit.

What if I have a pending check or deposit after I close the account?

Checks and deposits sent to a closed account will bounce or be returned to the sender. Before you close the account, make sure no checks are outstanding and that no automatic deposits are scheduled. If you discover a pending deposit after closure, contact TD Bank immediately with your confirmation number and ask them to redirect it to your new account.