You can close most TD Bank accounts online through the mobile app or website, but some account types require a phone call or branch visit
TD Bank lets you close checking and savings accounts through their mobile app or online banking portal without going to a branch. The process takes a few minutes and you can do it from home. However, if you have a credit card, investment account, or certain business accounts, you will need to call TD Bank directly or visit a branch in person.
Before you close your account, make sure your balance is zero, all pending transactions have cleared, and you have set up direct deposit elsewhere if you receive paychecks. TD Bank will not close an account with a negative balance, and they may charge overdraft fees if your account goes into the red during the closing process.
Key Takeaways
- Checking and savings accounts can be closed online through the TD Bank app or website, but credit cards and investment accounts require a phone call.
- Your account balance must be zero before closure, and all pending transactions must clear first.
- If you have direct deposit set up, change it to another bank account before closing to avoid missed payments.
- TD Bank will send you written confirmation of the closure, usually within one to two weeks.
How to close your account through the TD Bank app
Open the TD Bank mobile app and log in with your username and password. Navigate to the account you want to close—this is usually under "Accounts" or "My Accounts" depending on your app version. Tap on the account and look for a menu icon (three horizontal lines or three dots) in the top right corner.
Select "Close Account" or "Account Settings" from the menu. The app will ask you to confirm that your balance is zero and that you understand the account will be permanently closed. Review the information on screen, then tap "Confirm" or "Close Account." You should receive an on-screen confirmation message immediately, and TD Bank will send you a written confirmation by mail within one to two weeks.
Closing your account through TD Bank's website
Log into your TD Bank online banking account at tdbank.com. Click on the account you want to close from your account list. Look for "Account Settings," "Manage Account," or a similar option—this is usually a gear icon or a menu in the top right of the account details page.
Select "Close Account" from the menu. The website will display a confirmation screen showing your account number and current balance. Confirm that your balance is zero, then click "Close Account" or "Proceed with Closure." You will see a final confirmation message on screen. TD Bank will mail you a written closure confirmation, which typically arrives within seven to fourteen business days.
When you must call TD Bank instead
Credit cards, money market accounts, and investment accounts cannot be closed online. You will need to call TD Bank's customer service line at 1-800-937-8372 (for personal accounts) or 1-800-788-6000 (for business accounts). Have your account number and Social Security number ready when you call.
If you have a negative balance, overdraft protection linked to another account, or pending transactions that have not yet cleared, TD Bank may require you to resolve these issues before closing. The phone representative can walk you through what needs to happen first and may be able to close the account during the same call or within one to two business days.
What to do before closing your account
Check your account balance and make sure it is exactly zero. If you have money left in the account, transfer it to another bank or withdraw it in cash. If your balance is negative, deposit money to bring it to zero before attempting to close.
Review your recent transactions and make sure all checks, transfers, and automatic payments have cleared. If you have pending transactions, wait for them to post before closing. Change your direct deposit to another bank if you receive paychecks or regular payments—TD Bank will not forward direct deposits after your account closes, and your employer or benefits provider will not know where to send the money.
Cancel any automatic bill payments or recurring transfers linked to this account. Contact each company or service that pulls money from this account and provide them with a new account number at another bank. This includes utilities, insurance, subscriptions, and loan payments.
What happens after you close your account
TD Bank will send you a written confirmation of the closure by mail. This letter includes your account number, the date the account was closed, and your final balance. Keep this letter for your records in case you need proof that the account was closed.
If you had overdraft protection or linked accounts, those connections will be severed. Any debit card or checks associated with the account will stop working immediately. If you ordered new checks before closing, contact TD Bank to cancel that order and avoid receiving checks for a closed account.
Your account history will remain in TD Bank's system for a set period (usually seven years), but you will not be able to access it through online banking. If you need a copy of old statements or transaction history, request them before closing the account or contact TD Bank within a reasonable time after closure.
Frequently Asked Questions
What if I have a negative balance when I try to close my account?
TD Bank will not close an account with a negative balance. Deposit money to bring the balance to zero, then wait for the deposit to clear before attempting to close again. If you have overdraft fees, those will be deducted from your deposit.
Can I reopen a TD Bank account after I close it?
Yes, you can open a new account at TD Bank after closing one. However, if your account was closed due to fraud or repeated overdrafts, TD Bank may deny your request to open a new account. Contact a branch or call customer service to ask about your specific situation.
How long does it take to close a TD Bank account?
Online closure is immediate—your account closes as soon as you confirm the action. You will receive written confirmation by mail within one to two weeks. If you close by phone, the representative may close it during the call or within one to two business days.
Will I get my debit card back after closing my account?
No, your debit card will stop working immediately after closure. You do not need to return it to TD Bank, but you can destroy it or contact customer service if you want to report it as closed for security reasons.
What if I have pending checks that have not cleared yet?
Wait for all pending checks to clear before closing your account. If you close before a check clears, TD Bank may reject the check and charge the recipient a non-sufficient funds fee. You can check the status of pending checks in your online banking account or by calling customer service.