PNC has coin machines at most branches, but availability varies by location
Most PNC Bank branches have coin counting machines available to customers, but not every location carries one. The machines are typically free to use if you have a PNC checking or savings account. If you don't have an account, some branches charge a small fee—usually between 5 and 10 percent of the total value—though this varies by branch.
The fastest way to find out whether your nearest branch has a machine is to call ahead. PNC's customer service line can tell you which locations in your area have coin machines and their current hours. You can also visit a branch in person and ask a teller directly.
If your branch doesn't have a machine, you have other options: you can ask a teller to hand-count your coins (though this may take time during busy hours), use a machine at a different PNC location, or explore alternatives like Coinstar kiosks at grocery stores and pharmacies.
Key Takeaways
- Most PNC branches have coin machines, but you should call your specific location to confirm before making a trip.
- PNC account holders use the machines for free; non-account holders typically pay a fee of 5 to 10 percent of the coin value.
- If your branch doesn't have a machine, you can ask a teller to count coins by hand, though this may take longer during peak hours.
- Coinstar machines at grocery stores and pharmacies are an alternative if no PNC location near you has a coin machine.
How to confirm your branch has a coin machine
Call PNC's main customer service line at 1-888-762-2265 and provide your zip code or branch address. A representative can tell you whether that location has a coin machine and what the fee structure is for non-account holders. This takes about two minutes and saves you a wasted trip.
You can also visit the PNC website and use the branch locator tool, though it does not always list which services are available at each location. Calling remains the most reliable method.
If you're already at a branch, ask any teller. They can tell you immediately whether a machine is on-site and where it's located, or direct you to the nearest branch that has one.
What happens when you use a PNC coin machine
Walk up to the machine with your coins in any container—you don't need to sort them by denomination. Pour them into the hopper, and the machine automatically counts and sorts them. It then displays the total value on a screen. Some machines print a receipt; others dispense a voucher you take to a teller to exchange for cash or deposit into your account.
The entire process usually takes 5 to 10 minutes, depending on the volume of coins. If you have a very large amount, you may want to go during a quieter time of day so you're not holding up other customers.
If the machine jams or malfunctions, a teller can help you retrieve your coins and count them manually if needed.
Fees for non-account holders
PNC account holders pay nothing to use coin machines. If you don't have a PNC account, the fee typically ranges from 5 to 10 percent of the total coin value, though some branches may charge differently. A few branches may not charge non-account holders at all, so it's worth asking when you call.
For example, if you have $50 in coins and pay a 10 percent fee, you would receive $45. The fee structure can vary by branch, so confirm the exact rate before you bring your coins in.
Alternatives if your branch doesn't have a machine
Coinstar kiosks are the most common alternative. These machines are located in most grocery stores, pharmacies, and some retail locations nationwide. They charge a fee (usually 10 to 12 percent), but you don't need a bank account to use them. You can also choose to receive an Amazon gift card or a voucher for certain retailers instead of cash, which eliminates the fee.
Hand counting at a teller window is free if you have a PNC account. Ask a teller to count your coins and deposit or exchange them for cash. This works best during slower times—early morning or mid-afternoon on weekdays—because it takes staff time away from other customers.
Other banks' coin machines may be open to the public. Some credit unions and regional banks allow non-members to use their machines for a small fee. Call branches near you to ask.
What to bring when you visit
Bring your coins in any container—a bag, jar, or bucket. You don't need to sort them or roll them. If you have a PNC account, bring your debit card or account number so the teller can deposit the funds directly if you choose. If you're a non-account holder, just bring the coins and be prepared to pay the fee.
If the machine is very busy, you may want to call ahead and ask when it's typically quieter. Some branches have peak times when the machine has a line.
Frequently Asked Questions
Do I need to be a PNC customer to use the coin machine?
No, but non-account holders pay a fee of 5 to 10 percent of the coin value. PNC account holders use the machines for free. Call your branch to confirm the exact fee before you go.
Can I deposit coins directly into my account through the machine?
Most PNC coin machines print a receipt or voucher that you take to a teller, who then deposits the amount into your account. Some machines may allow direct deposit, but this varies by location. Ask your teller when you arrive.
What if the coin machine breaks while I'm using it?
The machine will stop and display an error message. Alert a teller immediately. They can retrieve your coins and count them by hand at no extra charge, or help you troubleshoot if the jam is minor.
Does PNC charge a fee if I ask a teller to count coins instead of using the machine?
No, teller hand-counting is free for account holders. Non-account holders may be charged a fee, though some branches waive it. Ask before the teller begins counting.
Can I use a PNC coin machine at any branch, or only my home branch?
You can use a coin machine at any PNC branch that has one. You don't need to go to your home branch. Call ahead to find the nearest location with a machine.