How to close a Navy Federal savings account
You can close a Navy Federal savings account by calling their member service line, visiting a branch in person, or submitting a written request by mail. Navy Federal does not charge a fee to close a savings account. The process takes a few days to a week, depending on how you submit the request and whether you have a balance to withdraw.
Before you close the account, withdraw or transfer any remaining balance. Navy Federal will not automatically move money out for you. If there is a balance when the account closes, Navy Federal will mail you a check to the address on file, which can take one to two weeks. If you have set up automatic deposits or payments tied to this account, you will need to update those before closing so money does not go to a closed account.
Key Takeaways
- Call Navy Federal member services at 1-888-842-6328, visit a branch, or mail a written closure request to close your savings account without a fee.
- Withdraw or transfer your balance before closing; Navy Federal will mail a check if money remains, which takes one to two weeks.
- Update any automatic deposits, direct deposits, or bill payments linked to the account before you close it.
- The account closure itself takes three to seven business days once Navy Federal processes your request.
- You do not need a reason to close a savings account, and Navy Federal will not ask you to keep it open.
Calling Navy Federal to close your account
The fastest way to close a savings account is by phone. Call Navy Federal member services at 1-888-842-6328. Have your account number and member ID ready. The representative will confirm your identity, ask which account you want to close, and process the closure on the call.
Ask the representative what happens to any remaining balance. If there is money in the account, confirm whether Navy Federal will mail a check or if you should withdraw it first. The representative can also tell you the exact date the account will close and whether any pending transactions will post before that date.
Phone lines are open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Wait times are usually shorter on weekday mornings.
Closing your account in person at a Navy Federal branch
You can walk into any Navy Federal branch and ask to close your savings account. Bring your member ID or the account number. The branch employee will verify your identity, confirm the account balance, and process the closure on the spot.
Closing in person is useful if you want to withdraw cash immediately rather than wait for a mailed check. The branch can give you the cash balance right away if the amount is reasonable. For very large balances, the branch may issue a cashier's check instead, which you can deposit elsewhere or cash at another bank.
Find your nearest branch on Navy Federal's website or by calling member services. Some branches have limited hours, so check before you go.
Closing by mail
You can also close your account by sending a written request to Navy Federal's mailing address. Write a letter that includes your name, member ID, account number, and a statement that you want to close the savings account. Sign and date the letter, then mail it to Navy Federal Credit Union, P.O. Box 179099, Arlington, VA 22215-9099.
Include a copy of your ID if Navy Federal does not have a recent photo on file. Closing by mail takes longer than calling or visiting a branch—usually one to two weeks for Navy Federal to receive the letter, process it, and send confirmation. If there is a balance, expect another one to two weeks for the check to arrive by mail.
Keep a copy of your letter for your records. If you do not hear back within three weeks, call member services to confirm the closure was processed.
What to do with automatic deposits and payments before closing
If you have direct deposit, automatic bill payments, or recurring transfers set up on this savings account, you must change them before the account closes. Money sent to a closed account will bounce back to the sender, which can cause late fees or missed payments on bills.
Log into your Navy Federal online account or call member services to see what is linked to the savings account. For direct deposit, contact your employer or benefits provider and give them your new account number if you are moving the deposit to a different account. For automatic bill payments, log into each biller's website and update the account information there, or call the biller directly.
Make these changes at least one week before the account closes to avoid missed or returned payments.
What happens to your balance when the account closes
If your savings account has money in it when it closes, Navy Federal will not keep the balance. You have two options: withdraw the money before closing, or let Navy Federal mail you a check.
If you withdraw before closing, you can take cash at a branch, request a cashier's check, or transfer the balance to another Navy Federal account or to an account at a different bank. If you leave the balance in the account, Navy Federal will mail a check to the address on file within one to two weeks after the account closes. The check will be in your name and can be deposited at any bank.
If the account has a very small balance—less than a dollar—Navy Federal may close the account without sending a check. Ask the representative handling your closure whether this applies.
Frequently Asked Questions
Does Navy Federal charge a fee to close a savings account?
No. Navy Federal does not charge a closure fee for savings accounts. You can close the account at any time without penalty.
Can I close my savings account if I have a negative balance?
No. You must bring the account to zero or positive before Navy Federal will close it. If the account is overdrawn, deposit money to cover the negative balance first, then request closure.
What if I close my savings account but want to reopen it later?
You can open a new Navy Federal savings account at any time. There is no waiting period or penalty for reopening. However, the old account number will not be reactivated—you will receive a new account number.
How long does it take for a closed account to stop showing up online?
The account usually disappears from your Navy Federal online dashboard within one to three business days after closure. If it still appears after a week, call member services to confirm the closure was completed.
Can I close my savings account over email or through Navy Federal's website?
Navy Federal does not offer account closure through email or their website. You must call, visit a branch, or mail a written request. Phone and in-person are the fastest options.