Close your Marcus account by phone, online, or in writing

You can close a Marcus savings account three ways: call Marcus customer service at 1-888-1MARCUS (1-888-162-7287), submit a request through your online account dashboard, or send a written request by mail. Marcus does not charge a fee to close an account, and you can do it at any time. You do not need to wait for interest to post or maintain a minimum balance to close.

Before you close, withdraw or transfer any remaining balance. Marcus will not automatically send you the money—you must move it yourself. If you leave funds in the account after closing, Marcus will hold them and you will need to contact them to retrieve them, which adds unnecessary steps.

The account closes immediately when you close it by phone or through your online dashboard. If you mail a written request, allow 5 to 7 business days for Marcus to process it. You will receive a confirmation once the account is closed.

Key Takeaways

  • Call 1-888-1MARCUS, use your online account dashboard, or mail a written request to close your account—all three methods are free and take effect within one business day or up to a week by mail.
  • Withdraw or transfer your full balance before closing, because Marcus will not automatically send you remaining funds and you will have to contact them separately to retrieve them.
  • Marcus charges no fee to close an account and does not require you to maintain a minimum balance or wait for interest to post.
  • If you close by phone or online, the account closes the same day; if you mail a request, allow 5 to 7 business days.

Withdraw or transfer your money before closing

Move your full balance out of the account before you submit a close request. You can transfer money to another bank account you own, or withdraw it as a check or ACH transfer. Marcus processes transfers to external accounts within 1 to 2 business days.

If you have pending deposits or interest that has not yet posted, wait for those to clear first. Interest on Marcus savings accounts posts monthly, usually on the first business day of the month. If you close the account before interest posts, you will not receive that interest.

Do not leave a zero balance and then close—close the account only after you have moved all your money out. If you accidentally leave funds behind, you will have to call Marcus again to retrieve them, and the account will technically still be open until they process the withdrawal.

Close by phone with Marcus customer service

Call 1-888-1MARCUS (1-888-162-7287) and tell the representative you want to close your account. Have your account number ready. The representative will confirm your identity, verify that your balance is zero or that you want to transfer remaining funds, and process the closure immediately.

Phone lines are open Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. Marcus is closed on Sundays and federal holidays. Closing by phone is the fastest method and gives you a confirmation number on the call.

Close through your online account dashboard

Log into your Marcus account at marcus.com, go to your account settings, and look for a "Close Account" or "Account Management" option. The exact menu location varies, but it is always in the settings or account details section. Click through and confirm that you want to close the account.

The system will ask you to confirm your identity and may ask where your remaining balance should go if you have not already transferred it. Once you confirm, the account closes immediately and you will see a confirmation message on screen. Take a screenshot or note the confirmation number for your records.

Close by mail with a written request

Write a letter to Marcus requesting account closure. Include your full name, account number, and the date. Keep the letter brief—one or two sentences is enough. Mail it to Marcus by Goldman Sachs, P.O. Box 15298, Wilmington, DE 19850-5298.

Marcus will receive and process the letter within 5 to 7 business days. You will not receive a phone call or email confirmation; instead, you will see the account closed when you log in or when you call to check. If you want written proof of closure, call Marcus after a week to confirm and ask them to send you a closure confirmation letter.

What happens after you close your account

Once closed, you cannot deposit money into the account or earn interest on it. If you set up automatic transfers or bill payments from this account, those will fail. Update any automatic payments or transfers to a different account before you close.

Marcus will send you a final statement by mail showing the account closure date and any interest earned through the closure date. Keep this statement for your tax records if you earned interest. You do not owe any taxes on the account closure itself, only on the interest you earned while the account was open.

If you closed the account and later realize you need to reopen it or access old statements, you can call Marcus to request archived statements. You cannot reopen the exact same account, but you can open a new Marcus savings account at any time.

Frequently Asked Questions

Do I lose interest if I close my account mid-month?

You keep all interest that has already posted to your account. If you close before the monthly interest posting date, you will not receive that month's interest. Interest typically posts on the first business day of the month, so closing on the last day of the month means you miss the next month's interest.

What if I have a negative balance or owe Marcus money?

Marcus savings accounts cannot go negative. If you owe money to Marcus for any reason (such as a returned transfer), you must settle that debt before closing. Call Marcus to find out the exact amount owed and how to pay it.

Can I close my account if I have a pending transfer?

Wait for pending transfers to complete before closing. If you close while a transfer is in progress, the transfer may fail or be returned. Check your account activity to confirm all transfers have posted, then close.

Will closing my Marcus account hurt my credit score?

No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report.

How do I get my final statement after closing?

Marcus will mail your final statement automatically within 30 days of closure. If you need it sooner or want a digital copy, call 1-888-1MARCUS and ask them to email or mail an archived statement. You can also download statements from your online account before you close it.