Close your Marcus account by phone or online, and withdraw your balance before the account closes

To close a Marcus online savings account, you contact Marcus customer service by phone at 1-888-1MARCUS (1-888-162-7287) or submit a request through your online account dashboard. You must withdraw any remaining balance before or at the time of closure — Marcus will not mail you a check or transfer funds after the account is closed. The account typically closes within one to three business days after your request is submitted.

You do not need a reason to close the account, and there is no penalty or fee for doing so. Marcus does not charge early closure fees on savings accounts. However, if you have pending transfers or deposits in progress, those may need to settle before the closure can complete.

Key Takeaways

  • Call Marcus at 1-888-1MARCUS (1-888-162-7287) or use your online dashboard to request closure; no reason is required.
  • Withdraw your full balance before closing because Marcus will not transfer or mail funds after the account is shut down.
  • The account closes within one to three business days, and there is no fee or penalty for closing early.
  • If you have a pending ACH transfer or direct deposit scheduled, contact Marcus to confirm whether it will process before closure.
  • Keep your final statement and confirmation of closure for your records, especially if you had automatic bill payments linked to the account.

Withdraw your balance before submitting the closure request

Before you close the account, move all your money out. You can transfer funds to another bank account using ACH transfer, which typically takes one to two business days. Log into your Marcus dashboard, select the transfer option, enter the receiving bank's routing number and your account number there, and initiate the transfer.

If you need the money faster, you can also withdraw cash at an ATM using a debit card, though Marcus savings accounts do not come with debit cards by default. Check whether your account has ATM access through the Allpoint network or another partner before you rely on this method. If you do not have ATM access, ACH transfer is your only option, so plan for the one- to two-day window.

Do not close the account until the transfer has completed and you can see the funds in your other bank account. If you close before the transfer settles, the money may be returned to a closed account, and you will need to contact Marcus to retrieve it — a process that takes longer than simply waiting for the transfer to finish.

Submit your closure request through the phone or online dashboard

Once your balance is zero or moved out, you can request closure. The fastest method is to call Marcus customer service at 1-888-1MARCUS (1-888-162-7287). Have your account number ready. The representative will confirm your identity, verify that your balance is withdrawn, and submit the closure request on the call. You will receive a confirmation number.

If you prefer to close online, log into your Marcus account dashboard and look for account settings or account management options. Some account types allow you to submit a closure request directly through the dashboard; others may direct you to call. If the online option is not available for your account type, you will see a message directing you to phone customer service.

Keep the confirmation number or a screenshot of your closure request. Marcus will send you a final statement showing the account closure date. This statement is your proof that the account is closed and can be useful if you need to dispute any charges or confirm closure status later.

What happens to pending transfers and scheduled payments

If you have an ACH transfer in progress when you request closure, contact Marcus to confirm the timing. Some transfers may process before the account closes; others may be cancelled. Marcus will not process new transfers after you request closure, so any scheduled transfers or bill payments linked to the account will not go through.

If you have automatic bill payments or direct deposits set to hit this account, update those with your new bank account information before you close. Payments that arrive after the account is closed will be rejected, and you may face late fees from the biller. Direct deposits that bounce can also delay your paycheck if your employer does not have your new account details.

After the account closes

Once Marcus confirms the closure, the account is no longer active and you cannot deposit money into it or access it online. Your login credentials will stop working within a few days. If you need to access old statements or transaction history, download them before closure or contact Marcus within 30 days to request copies.

If you discover an error after closure — such as a charge that should not have been there or a transfer that did not complete — contact Marcus immediately. The sooner you report the issue, the easier it is to investigate and resolve. Marcus typically has a 60-day window to investigate disputes, so do not wait.

Reasons you might want to close the account

Some people close Marcus accounts because the interest rate has dropped and they found a higher rate elsewhere. Others close because they no longer need a separate savings account or prefer to consolidate accounts at one bank. Some close because they are moving to a different financial institution entirely. None of these reasons require explanation to Marcus — you can close for any reason or no reason at all.

If you are closing because of a problem with the account or service, consider mentioning it to customer service before you hang up. Marcus tracks feedback about why customers leave, and your input may help them improve. However, this is optional and will not change the closure process.

Frequently Asked Questions

Can I reopen a Marcus account after I close it?

Yes, you can open a new Marcus account at any time. However, you will need to go through the full account opening process again, including identity verification. Your old account number will not be reactivated; you will receive a new account number and routing number.

What if I close the account but forget to withdraw my balance?

Contact Marcus immediately. If the account has just closed, Marcus may be able to retrieve the funds and transfer them to you or to another account you provide. The longer you wait, the harder this becomes. Call 1-888-1MARCUS as soon as you realize the money is still there.

Will closing my Marcus account hurt my credit score?

No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit accounts — credit cards, loans, lines of credit — impact your score. Closing a savings account is a routine banking action with no credit consequences.

Do I need to close the account in person or by mail?

No. Marcus is an online-only bank with no physical branches. You cannot close the account in person. Phone and online dashboard are your only options. All closure requests are handled remotely.

What if I have a joint account — can one person close it?

Joint account rules vary. Contact Marcus to confirm whether both account holders must request closure or whether one can close it unilaterally. If both names are on the account, Marcus may require authorization from both parties before proceeding.