How to close your Marcus account
You can close your Marcus savings account by calling their customer service line at 1-844-531-8600, logging into your online account and requesting closure through the settings menu, or sending a written request by mail. Marcus does not charge a fee to close an account. You will need to withdraw or transfer any remaining balance before the account closes, and you should plan for the process to take a few business days once you initiate it.
Before you close, make sure you know your account number and have access to your funds. If you have pending deposits or transfers, those may delay the closure. Marcus will send you written confirmation once the account is fully closed.
Key Takeaways
- Call 1-844-531-8600 during business hours to close your account over the phone, which is the fastest method.
- You must withdraw or transfer your full balance before closure—Marcus will not close an account with money still in it.
- There is no penalty or fee for closing a Marcus savings account at any time.
- Written confirmation of closure arrives by mail within a few business days after the account is fully closed.
- If you have a linked external bank account, you can transfer funds out before calling to close.
Closing by phone is usually fastest
Calling Marcus customer service at 1-844-531-8600 is the quickest way to close your account. Have your account number ready, and be prepared to confirm your identity by providing your Social Security number or other verification information. The representative will walk you through the closure process and answer any questions about your balance or pending transactions.
Marcus customer service is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. If you call outside these hours, you can leave a message and a representative will return your call during business hours.
Transferring or withdrawing your money first
Marcus requires you to have a zero balance before closing. If you have funds in the account, you have two options: transfer the money to another bank account, or request a check from Marcus.
To transfer electronically, log into your Marcus account online and use the transfer feature to move money to an external bank account you have linked. This typically takes one to two business days. If you do not have an external account linked, you can add one during the transfer process. Alternatively, you can call customer service and request a check be mailed to you, which takes longer but requires no linked account.
Closing through your online account
If you prefer not to call, you can request closure through the Marcus website. Log in to your account, navigate to the settings or account management section, and look for a "Close Account" or "Account Closure" option. You will be prompted to confirm your identity and review any remaining balance.
Online closure still requires a zero balance, so transfer or withdraw your funds before you start the process. After you submit the request, Marcus will send you an email confirmation, followed by a mailed letter confirming the account is closed.
Closing by mail
You can also request closure in writing. Send a letter to Marcus by Goldman Sachs at their mailing address (available on the Marcus website under "Contact Us") that includes your name, account number, and a statement that you want to close the account. Sign and date the letter, and include a copy of a government-issued ID.
Mail closure takes longer than phone or online requests—typically two to three weeks for Marcus to receive your letter, process it, and send confirmation. This method is useful if you prefer a paper trail or have difficulty reaching customer service by phone.
What happens after you close
Once your account is closed, you will no longer earn interest on any balance. Any pending direct deposits or automatic transfers linked to the account will fail, so update those arrangements with your employer or other payment sources before closure is complete. Marcus will not reopen a closed account, so if you change your mind, you will need to open a new account.
Keep your final account statement and closure confirmation letter for your records. If you have questions about transactions that occurred while the account was open, contact Marcus within 60 days of closure—after that window, they may not be able to help.
Frequently Asked Questions
Will I lose money if I close my Marcus account?
No. Closing the account does not cost anything and does not affect your balance. You will simply stop earning interest once the account is closed. Any remaining funds must be transferred or withdrawn before closure is complete.
What if I have a pending deposit when I try to close?
Wait for the deposit to post before closing. If you close while a deposit is pending, the deposit may fail or be returned to the sender. Contact Marcus customer service if you are unsure whether a deposit has cleared.
Can I reopen a Marcus account after I close it?
No, Marcus does not reopen closed accounts. If you want to use Marcus again in the future, you will need to open a new account. There is no penalty for doing so, but you will start with a new account number and history.
How long does it take to close my account?
Phone and online closure typically complete within one to three business days once you have withdrawn your balance and submitted the request. Mail closure takes longer—usually two to three weeks from the date Marcus receives your letter.
What if I have direct deposit set up with my Marcus account?
Update your direct deposit information with your employer or benefits provider before closing. Direct deposits to a closed account will be rejected and returned to the sender. You will need to provide your new bank account details to ensure future deposits go to the correct place.