Citizens Bank branch hours vary by location, but most open at 9 a.m. on weekdays and close between 4 and 6 p.m.
The exact time your local Citizens Bank branch opens depends on which branch you visit. Most weekday hours fall between 9 a.m. opening and 4 to 6 p.m. closing, but some branches stay open later, and Saturday hours are typically shorter. The fastest way to find your specific branch's hours is to visit the Citizens Bank website, use their branch locator tool, and enter your zip code or city.
If you need to reach customer service by phone rather than visit in person, Citizens Bank's phone line opens at 7 a.m. on weekdays. This is earlier than most physical branches, so calling ahead can save you a trip if you have a question that doesn't require an in-person visit.
Key Takeaways
- Most Citizens Bank branches open at 9 a.m. on weekdays, though some open earlier or stay open later depending on location.
- Saturday hours are usually shorter than weekday hours, and many branches are closed on Sundays.
- You can find your specific branch's hours by using the Citizens Bank branch locator on their website and entering your zip code.
- Customer service by phone opens at 7 a.m. on weekdays, which is earlier than most physical branches.
- Holiday hours differ from regular hours, so check the website before visiting on a bank holiday.
How to find your branch's exact hours
The Citizens Bank website has a branch locator tool that shows hours for every location. Go to the main Citizens Bank site, look for "Locations" or "Find a Branch," enter your zip code or city name, and the tool will display all nearby branches with their full hours of operation. Each branch listing also shows the address, phone number, and services available at that location.
You can also call Citizens Bank customer service at the number on your debit card or account statement. A representative can tell you the hours for your nearest branch and answer questions about whether you need an appointment or can walk in. Some branches require appointments for certain services, particularly during busy times.
Weekday versus weekend hours
Weekday hours are typically the longest. Most branches open at 9 a.m. and stay open until 4, 5, or 6 p.m., depending on the location and how busy that branch usually is. Some urban branches or branches in shopping centers may open as early as 8 a.m. or stay open until 7 p.m., but this is less common.
Saturday hours are shorter. Many Citizens Bank branches open at 9 a.m. on Saturday but close by 1 or 2 p.m. Some branches do not open on Saturday at all. Most Citizens Bank branches are closed on Sundays, though you can still use ATMs and online banking.
Holiday hours and closures
Citizens Bank closes on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Hours may also be reduced on the day before or after a major holiday. Check the Citizens Bank website or call ahead before visiting on or near a holiday, because hours vary by location and year.
During holiday weeks, some branches may have different hours than usual. The branch locator tool on the Citizens Bank website typically shows holiday hours if you search during that time period.
When you cannot visit during branch hours
If you need to handle banking outside of branch hours, you have several options. ATMs are available 24/7 for withdrawals, deposits (at ATMs that accept them), and balance checks. Online banking through the Citizens Bank website or mobile app lets you transfer money, pay bills, and check your account any time of day or night.
For questions that require speaking to someone, Citizens Bank customer service is available by phone starting at 7 a.m. on weekdays. This is one hour earlier than most branches open. If you call outside of business hours, you can leave a message and a representative will call you back during the next business day.
Services that may require an appointment
Some Citizens Bank branches require appointments for certain services, particularly if you need to open a new account, apply for a loan, or discuss investment options. Calling ahead or checking the branch's page on the Citizens Bank website can tell you whether you need an appointment for what you want to do.
Simple transactions like deposits, withdrawals, and account questions usually do not require an appointment and can be handled during regular walk-in hours. If you are unsure whether you need an appointment, call the branch directly or use the online chat feature on the Citizens Bank website.
Frequently Asked Questions
What time does Citizens Bank open on Saturday?
Most Citizens Bank branches open at 9 a.m. on Saturday, but close much earlier than weekdays—usually by 1 or 2 p.m. Some branches do not open on Saturday at all. Use the branch locator tool on the Citizens Bank website to check your specific location's Saturday hours.
Can I do my banking outside of branch hours?
Yes. ATMs are available 24/7 for withdrawals and deposits. Online banking through the Citizens Bank website or app lets you transfer money, pay bills, and check balances anytime. For phone support, customer service opens at 7 a.m. on weekdays, which is earlier than most branches.
Are Citizens Bank branches open on Sundays?
Most Citizens Bank branches are closed on Sundays. However, ATMs and online banking remain available. If you need to speak with someone on Sunday, you can call customer service, though wait times may be longer than during weekday business hours.
Do I need an appointment to visit my local Citizens Bank branch?
Most routine transactions like deposits and withdrawals do not require an appointment. However, opening a new account, applying for a loan, or discussing investment services may require one. Call your branch directly or check its page on the Citizens Bank website to confirm.
What happens if I need to visit on a holiday?
Citizens Bank branches are closed on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. You can still use ATMs and online banking. Check the Citizens Bank website before visiting on or near a holiday, as some locations may have reduced hours the day before or after.