Citizens Bank branch hours vary by location, and most branches close between 5 p.m. and 6 p.m. on weekdays
Citizens Bank does not have a single closing time across all branches. Most locations close at 5 p.m. or 6 p.m. on Monday through Friday, with shorter Saturday hours (usually 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m.) and no Sunday in-person service. The exact time depends on which branch you're visiting.
To find your specific branch's closing time today, use the Citizens Bank branch locator on their website or call the branch directly. You can also check your bank statement or online banking portal, which often displays branch hours. If you need to know right now, a quick phone call to your nearest branch is the fastest way to confirm.
Key Takeaways
- Most Citizens Bank branches close at 5 p.m. or 6 p.m. on weekdays, but hours vary by location and day of the week.
- The branch locator tool on Citizens Bank's website shows the exact hours for your nearest location.
- You can deposit checks, transfer money, and pay bills through Citizens Bank's mobile app and online banking 24/7, even when branches are closed.
- ATMs are available around the clock for cash withdrawals and deposits at most Citizens Bank locations.
- If you need to speak with someone after hours, Citizens Bank customer service is reachable by phone during extended hours.
How to find your branch's closing time
Visit the Citizens Bank website and use the "Find a Branch" or "Locations" tool. Enter your zip code or city, and the results will show each nearby branch with its full hours of operation for today and the rest of the week. The listing includes the street address, phone number, and services available at that location.
If you prefer to call, dial the branch directly using the phone number in the locator results. A staff member can confirm today's closing time and let you know if the branch is open on weekends or has any holiday hours. This is especially useful if you're planning a same-day visit.
Banking after your branch closes
You do not have to wait until tomorrow to handle most banking tasks. Citizens Bank's mobile app and online banking portal are open 24/7 for transfers between your own accounts, bill payments, check deposits (through mobile check deposit), and viewing your balance. You can also set up automatic payments or transfers to run on a schedule.
ATMs are available around the clock at most Citizens Bank branches and partner locations. You can withdraw cash, deposit checks or cash, transfer money between accounts, and check your balance without visiting a teller. Some ATMs accept envelope-free deposits, meaning you can deposit cash or checks directly into the machine.
When you need to speak with someone today
Citizens Bank's phone customer service operates beyond branch hours. Call the number on the back of your debit or credit card, or use the phone number listed in your online banking portal. Wait times may be longer near closing time, so calling earlier in the day often gets you through faster.
If your issue is urgent and branches are closed, the phone line can handle account questions, fraud reports, card locks, and payment issues. For complex matters like loan applications or account disputes, you may need to schedule a callback or visit the branch during business hours.
Holiday and weekend hours
Citizens Bank branches are closed on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. On these days, ATMs and online banking remain available, but you cannot visit a teller or speak with a branch representative in person.
Saturday hours are limited at most locations, typically opening at 9 a.m. and closing by 2 p.m. Some branches in high-traffic areas may stay open later on Saturday. Sunday service is not available at physical branches, but all digital banking channels remain open.
What to do if you need cash or a deposit right now
If your branch is closed and you need cash immediately, use a Citizens Bank ATM. Most locations have at least one ATM outside the building, accessible 24/7. If you need to deposit a check or cash after hours, use the ATM's envelope-free deposit feature if available, or use mobile check deposit through the app for checks.
If you need to speak with someone urgently—for example, to report fraud or lock your card—call the customer service number on your card. Do not wait for the branch to reopen. Fraud reports and security issues are handled by phone at any hour.
Frequently Asked Questions
Can I deposit a check at a Citizens Bank ATM after the branch closes?
Yes. Most Citizens Bank ATMs accept check deposits 24/7. You can also use mobile check deposit through the Citizens Bank app, which lets you photograph the front and back of a check and submit it from your phone. The funds typically appear in your account within one to two business days.
What if I need to withdraw cash and the ATM is out of service?
Citizens Bank is part of the Allpoint ATM network, which means you can use thousands of ATMs nationwide without a fee. Use the ATM locator on the Citizens Bank website or the Allpoint app to find the nearest working machine. You can also visit another bank's ATM, though you may be charged a fee.
Can I pay a bill after my branch closes?
Yes. Log into your Citizens Bank online banking portal or mobile app and set up a bill payment. Most payments process within one to three business days. If you need the payment to arrive faster, some billers offer expedited payment options, though these may carry a fee.
Are Citizens Bank branches open on Sundays?
No. Physical branches are closed on Sundays, but online banking, mobile app, and ATMs are available 24/7. If you need to speak with someone on Sunday, call customer service using the number on your card.
What happens if I try to use my debit card after the branch closes?
Your debit card works at any time through ATMs and merchants. Branch closure does not affect card transactions. You can swipe or insert your card at stores, restaurants, and gas stations whenever you need to, regardless of branch hours.