When Citizens Bank branches close
Most Citizens Bank branches are open Monday through Friday from 9 a.m. to 5 p.m., with Saturday hours typically from 9 a.m. to 1 p.m. Sunday hours vary by location — some branches open at 11 a.m. and close at 3 p.m., while others stay closed. Hours shift by season and by individual branch, so the branch nearest you may differ from this standard schedule.
The fastest way to confirm your specific branch's hours is to visit the Citizens Bank website, enter your zip code in the branch locator, and click on the branch name. The hours listed there are current. You can also call the branch directly — the phone number appears in the same locator tool — and ask a staff member to confirm weekend and holiday hours.
Holiday closures follow the federal banking calendar: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. On these days, all branches close. Some branches may also close on additional local holidays depending on their state or region.
Key Takeaways
- Standard Citizens Bank branch hours are Monday through Friday 9 a.m. to 5 p.m., with Saturday hours from 9 a.m. to 1 p.m., but individual branches vary.
- Use the Citizens Bank branch locator on their website to find the exact hours for the location you plan to visit.
- All Citizens Bank branches close on federal holidays including New Year's Day, Memorial Day, Independence Day, Thanksgiving, and Christmas.
- You can reach customer service by phone 24 hours a day, 7 days a week, even when branches are closed.
Customer service phone and online hours
Citizens Bank customer service by phone operates 24 hours a day, 7 days a week. You can call to ask about your account, report a problem, dispute a transaction, or get help with a payment at any time — there is no waiting until business hours. The main customer service number is on the back of your debit or credit card and on your account statements.
Online banking through the Citizens Bank website and mobile app works around the clock. You can check your balance, transfer money between accounts, pay bills, deposit checks by photo, and manage your cards at any hour. The online system does not close, though scheduled maintenance windows (usually announced in advance) may briefly interrupt service.
ATMs are available 24 hours a day at Citizens Bank locations and at partner networks. You can withdraw cash, deposit checks or cash, transfer money, and check your balance without visiting a branch or calling customer service.
What you can and cannot do outside branch hours
Outside of branch hours, you can handle most routine banking tasks. Pay bills online or by phone, transfer money between your own accounts, deposit checks through mobile deposit, withdraw cash from an ATM, and check your balance anytime. You can also call customer service to report fraud, dispute a charge, or ask questions about your account.
Some tasks require a branch visit during business hours. Opening a new account, applying for a loan or credit card, ordering a cashier's check, accessing a safe deposit box, and getting a notary service all need an in-person appointment. If you need one of these services, plan ahead and visit during posted hours or call to schedule an appointment.
If you have an urgent banking problem outside of branch hours — such as a fraudulent transaction or a card that has been lost or stolen — call customer service immediately. They can freeze your card, dispute unauthorized charges, and take other protective steps without waiting for a branch to open.
Planning around seasonal and holiday closures
Citizens Bank branches close on all federal holidays. If you need to conduct business on or around a holiday, plan to visit the branch the day before or the day after. Check the federal holiday calendar at the beginning of the year so you know which days to avoid.
Some branches in certain states or regions may observe additional state or local holidays beyond the federal list. Call your branch directly or check the branch locator on the Citizens Bank website to see if your location has extra closure dates.
If you have a time-sensitive banking need and a holiday is approaching, handle it online, by phone, or through an ATM. Most routine transactions do not require a branch visit, and customer service can walk you through the process by phone.
Finding a Citizens Bank location near you
Citizens Bank operates branches across multiple states, primarily in the Northeast, Midwest, and Southwest. Use the branch locator tool on the Citizens Bank website to search by zip code, city, or address. The tool shows you the branch location, phone number, hours, and directions.
If you are traveling or need a branch outside your home area, the locator will show you the nearest Citizens Bank location. You can also search for ATMs in the same tool — Citizens Bank ATMs are free for account holders, and many partner banks allow Citizens Bank customers to withdraw cash without a fee.
Frequently Asked Questions
Are Citizens Bank hours the same at every branch?
No. While most branches follow standard hours of 9 a.m. to 5 p.m. weekdays and 9 a.m. to 1 p.m. Saturday, individual branches vary. Some open earlier or close later, and some have different weekend hours. Check your specific branch on the Citizens Bank website or call ahead.
Can I deposit a check after the branch closes?
Yes. Use mobile deposit through the Citizens Bank app to photograph and deposit a check anytime, day or night. You can also deposit checks at an ATM if your branch has one. Both methods typically post to your account within one business day.
What do I do if I need to open an account on a weekend?
Some Citizens Bank branches are open Saturday mornings until 1 p.m. Call your nearest branch to confirm Saturday hours. If no branch near you is open Saturday, you can open an account online through the Citizens Bank website, though you may need to visit a branch later to verify your identity.
Does Citizens Bank have extended hours at any locations?
A few high-traffic branches in major cities may stay open later than 5 p.m. on weekdays or have longer Saturday hours. Use the branch locator to check hours for branches in your area, or call the branch directly to ask about extended hours.
Can I reach someone at Citizens Bank on a holiday?
Branches close on federal holidays, but customer service by phone operates 24/7, including holidays. Call the number on the back of your card to reach a representative who can help with account questions, fraud reports, or urgent issues.